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Emergency Assistant Button

With one click, our comfortable assistant button connects you to our 24-Hour Response Team. The pendant can be worn around your wrist like a  watch, or around your neck using a neck cord. It's the easiest and fastest way to get help when you need it.

Assistant Button Pendant Service

The assistant button connects you to our 24-Hour Response Team, based right here in the UK. They are available all year round to respond to your alarm call within seconds. All alarms come with free next day delivery and can be installed by you or a loved one in just a few minutes. The pendant is ideal for:

  • People living with long-term medical conditions.
  • Anybody who lives alone.
  • People are may be at risk of a fall in and around their home.
  • Elderly, frail and disabled people.

Features of the Assistant Button Pendant

Our assistant button is comfortable and discreet. You can choose to wear it around your wrist on an adjustable strap, like a watch, or around your neck on a comfortable cord. Both attachments are included, so it’s down to your personal preferences.

Furthermore, the assistant button is waterproof. This means you can still raise an alarm if you slip in the bath or shower – which is easily done! The button also has a range of up to 100 metres, so you’re covered throughout your entire home and outside in the garden.

What's more, there is no need to worry about recharging your pendant button. It has a seven-year battery life, and a free replacement will be issued as soon as we’re notified (automatically) of a low battery.

Installing the Lifeline Alarm is quick & easy

The Lifeline Alarm unit is pre-programmed before you receive it so there is no need to wait for installation engineers — your alarm can be ready to use within 24 hours of ordering!

Installation is quick and easy, taking only a few minutes. After installing your alarm, you will complete a test call with our UK-based Response Team to ensure the Lifeline Alarm is set up correctly. The installation procedure is outlined in this helpful video. You will also receive a detailed installation guide with your alarm. It really is as simple as plugging your alarm in.

Once you've joined our service, you'll be assigned a dedicated account manager. If you have any account queries, you will be able to speak to them directly over the telephone.

Want to find out more information about our Lifeline Pendant Alarms? Take a look at our in-depth personal alarm article or give us a call on 0800 999 0400 today.

Pressing the Assistant Button in an Emergency

If you feel unwell or suffer from a fall, simply push the red assistant button on your pendant. This sends an automatic alert to our UK Monitoring Centre. Our 24-hour Response Team will answer straight away.

A team member will speak with you through the loudspeaker on the base unit. They will assess your situation and try to reassure you, whilst arranging for the appropriate people to come and help you.

They will call your emergency contacts (family and friends who you select), and ask them to attend urgently. If required, the emergency services will also be contacted on your behalf. Any relevant medical history will also be passed on to the paramedics.

Simple & Affordable Pricing

£12.99 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof MyAmie Pendant
  • 100m Alert Range
  • Neck & Wrist Strap
  • 24/7 Monitoring
Most Popular
New Technology
£16.00 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof Fall Detector
  • Fall Detection Service
  • Neck & Wrist Strap
  • 24/7 Monitoring

Joining the Lifeline personal alarm service is quick and simple!


Order Your Alarm

Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.


Connect Your Alarm

Connect the alarm to the power & telephone socket before pressing the red button to test.


Test Your Alarm

Our UK-based Response Team will answer your test call and make sure everything is working perfectly.


You're Ready To Go

Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.

Order today

What Our Customers Say About Us

"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."

Mrs Sarah Smith

"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."

Mr Joe Doherty

"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."

Miss Janet Moss

"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."

Mr Thom Vincent

"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."

Mrs Katherine Todd

Lifeline Case Study
Mr Peter Johnson

"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."

Want to order your alarm or have a question? Get in touch!