Contact Us
- Phone: 0800 999 0400
- Sales Team: 0800 030 8999
- Email: info@lifeline24.co.uk
- 11 Robberds Way
Bowthorpe, Norwich
NR5 9JF
With one click, our comfortable assistant button connects you to our 24-Hour Response Team. The pendant can be worn around your wrist like a watch, or around your neck using a neck cord. It's the easiest and fastest way to get help when you need it.
The assistant button connects you to our 24-Hour Response Team, based right here in the UK. They are available all year round to respond to your alarm call within seconds. All alarms come with free next day delivery and can be installed by you or a loved one in just a few minutes. The pendant is ideal for:
Our assistant button is comfortable and discreet. You can choose to wear it around your wrist on an adjustable strap, like a watch, or around your neck on a comfortable cord. Both attachments are included, so it’s down to your personal preferences.
Furthermore, the assistant button is waterproof. This means you can still raise an alarm if you slip in the bath or shower – which is easily done! The button also has a range of up to 100 metres, so you’re covered throughout your entire home and outside in the garden.
What's more, there is no need to worry about recharging your pendant button. It has a seven-year battery life, and a free replacement will be issued as soon as we’re notified (automatically) of a low battery.
The Lifeline Alarm unit is pre-programmed before you receive it so there is no need to wait for installation engineers — your alarm can be ready to use within 24 hours of ordering!
Installation is quick and easy, taking only a few minutes. After installing your alarm, you will complete a test call with our UK-based Response Team to ensure the Lifeline Alarm is set up correctly. The installation procedure is outlined in this helpful video. You will also receive a detailed installation guide with your alarm. It really is as simple as plugging your alarm in.
Once you've joined our service, you'll be assigned a dedicated account manager. If you have any account queries, you will be able to speak to them directly over the telephone.
Want to find out more information about our Lifeline Pendant Alarms? Take a look at our in-depth personal alarm article or give us a call on 0800 999 0400 today.
If you feel unwell or suffer from a fall, simply push the red assistant button on your pendant. This sends an automatic alert to our UK Monitoring Centre. Our 24-hour Response Team will answer straight away.
A team member will speak with you through the loudspeaker on the base unit. They will assess your situation and try to reassure you, whilst arranging for the appropriate people to come and help you.
They will call your emergency contacts (family and friends who you select), and ask them to attend urgently. If required, the emergency services will also be contacted on your behalf. Any relevant medical history will also be passed on to the paramedics.
Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.
Connect the alarm to the power & telephone socket before pressing the red button to test.
Our UK-based Response Team will answer your test call and make sure everything is working perfectly.
Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.
"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."
"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."
"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."
"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."
"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."
"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."