Contact Us
- Phone: 0800 999 0400
- Sales Team: 0800 030 8999
- Email: info@lifeline24.co.uk
- 11 Robberds Way
Bowthorpe, Norwich
NR5 9JF
When you choose to get a brand new alarm from Lifeline24, we can guarantee just that! All of the equipment we use for our alarm system is brand-new and manufactured right here in the UK. We work with leading manufacturers like Tunstall and Chiptech to provide the best telecare devices on the market.
All Lifeline24 customers receive a brand new alarm with all the cables, adaptors/filters and power supplies required. Once your alarm arrives, all you need to do is to plug it in and test it with our UK-based Monitoring Centre.
The Lifeline Alarm unit is pre-programmed before you receive it so there is no need to wait for installation engineers — your alarm can be ready to use within 24 hours of ordering!
Installation is quick and easy, taking only a few minutes. After installing your alarm, you will complete a test call with our UK-based Response Team to ensure the Lifeline Alarm is set up correctly. The installation procedure is outlined in this helpful video. You will also receive a detailed installation guide with your alarm. It really is as simple as plugging your alarm in.
Once you've joined our service, you'll be assigned a dedicated account manager. If you have any account queries, you will be able to speak to them directly over the telephone.
Want to find out more information about our Lifeline Pendant Alarms? Take a look at our in-depth personal alarm article or give us a call on 0800 999 0400 today.
The MyAmie Pendant has been designed to be as comfortable as possible for the user. The pendant can be worn around your neck or around your wrist, with both attachments available inside the box. It has a range of up to 100 metres from the base unit, covering you throughout your home and garden.
The small, discreet and stylish design means that you don’t have to worry about removing the device if you are heading out - most people won’t even notice it.
The MyAmie Pendant has an impressive seven-year battery life. Once the battery is running low, we automatically receive a warning and will send a free replacement.
The MyAmie Pendant is waterproof so you can keep it on whilst in the bath or shower. We do not advise submerging the device in water for longer than 30 minutes.
The pendant has a range of up to 100 metres. This means that your pendant will still connect to the Lifeline Alarm’s base unit when you are outside in the garden.
The pendant runs on the 869MHz European Social Alarm Frequency, which means that it doesn’t interfere with other medical equipment in your home.
Customers purchasing an alarm system from Lifeline24 are invited to give details of up to six emergency contacts. We advise selecting close friends, family members or your neighbours as your contacts. The closer they live to your home the better.
Your contacts' information will be kept on file and shared with our 24-hour Response Team, so that they can communicate with these contacts when required. In the case of an emergency, the Response Team will begin to telephone your emergency contacts to let them know that you require help urgently. If there is no response from a contact, the Response Team will move on to the next person on your list.
If any of your emergency contacts' details change, please be sure to let us know so that we can update the Response Team.
Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.
Connect the alarm to the power & telephone socket before pressing the red button to test.
Our UK-based Response Team will answer your test call and make sure everything is working perfectly.
Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.
"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."
"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."
"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."
"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."
"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."
"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."