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Case Studies - Maureen Greenwood

• Written by Josh

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Our case studies give ourselves here at Lifeline24, along with our potential customers, the chance to find out more about our existing customers and the reasons why they chose to join our personal alarm service.

In our latest entry we speak with 76-year-old Maureen Greenwood from Stanmore, Middlesex. Maureen is still very much an active resident in her community and takes part in many different hobbies and crafts.

Maureen explained: "I still lead a very active life in that I am a painter and an art teacher. I run art classes from my home three mornings a week, which keeps me very much occupied. On my days off I enjoy playing a game or two of bridge.

"I also look after my own garden, which is about 60 square ft long and about 50 square ft wide and it is one of my great pleasures to see the colour in my garden during the spring and summer months."

Despite living an active lifestyle, Maureen was still quite eager to have a personal alarm installed at her home. The keen gardener has been widowed for over eight years now and has been living by herself - which has led to her joining our service.

She said: "I ordered a personal alarm because I was very much aware that if I fell or passed out in my garden, nobody would know what had happened and I could be lying out there all night.

"Also, I live in a town house so I have a lot of stairs and, again, if I had a blackout and fell down the stairs I could be lying there for a long time before someone would find me."

Here at Lifeline24, we hear all too often that an elderly or disabled resident has suffered from a fall at home and nobody has been around to help them. As Maureen touched upon, without an alarm in their home they could be laying on the floor for hours - which could be fatal depending on the injuries sustained.

With these thoughts on her mind Maureen decided to give our sales team a call to discuss her options regarding a personal alarm.

Maureen commented:

"The ordering process for my new alarm was very straight forward. I made my order over the phone and a very helpful member of your team talked me through everything I needed to know about the system."

Despite only having her personal alarm for a short period of time, Maureen has already felt the psychological benefits of having one set-up and working in her home. As with many of our customers, it has given her a confidence boost when it comes to her safety.

She added: "I have only had the personal alarm for a few days but it has already given me a great sense of security - knowing that there is somebody that I can contact immediately should anything happen to me at home."

Maureen is now covered by our 24-hour Response Team, who will respond immediately if she presses the red help button on her alarm unit or pendant. Her emergency contacts will be called for and, if they are required, the emergency services would also be called to the her home.

When asked if she would recommend our service, Maureen was full of praise towards our team and sent a message to those who may be considering ordering a personal alarm in the near future.

Maureen said: "The sales team have been extremely helpful throughout the ordering and set-up process. I did have one or two queries with the set-up of the alarm but they helped me through it. I would definitely recommend anyone living on their own to order one of these personal alarms."

If you are interested in ordering a personal alarm, either for yourself or for a loved one, then please give our friendly sales team a call today on 0800 999 0400 - or complete our contact form and a member of the team will be in touch as soon as possible.

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