Meet our Lifeline Customer Service Team in this special Case Study. Today we are speaking to Megan, who is one of the many call handlers who answer your queries and assist you with your alarm account. We asked Megan a few questions about working in our Lifeline Customer Service Team to give you a look at who is on the other end of the phone.
Favourite Musician: Eva Cassidy
Last thing you watched: Space Force
Favourite Place: New York
Being a Lifeline Customer Service Executive, you have to adapt to different situations on a daily basis. Why did you decide to do this job?
My grandparents are avid users of lifeline24 and I’ve witnessed first-hand the outstanding service provided in times of need. To be able to provide that same service to others is a great honour.
How do you feel the Lifeline service helps people?
It offers safety and security in the comfort of your own home, which is important for anyone.
Have you any advice for someone considering a Lifeline alarm?
It will give yourself and others peace of mind to continue day to day life in the safety of your own home.
You speak to a wide variety of people every day in the Lifeline Customer Service Team, how do you adapt to each call?
Every person is unique and I think it’s important to be able to tailor and adapt the persons needs and requirements as this will help in providing the best possible care.
What is the best part of what you do?
Helping people – Whether it’s providing expert care or lending a listening ear.
What do you think is important for people to know about your job?
Going home at the end of the day knowing you’ve made a difference to someone’s life.
The Lifeline Alarm Case Study
We hope you enjoyed this edition of Meet the Lifeline Customer Service Team. If you would like more information about our personal alarms, you can speak to our friendly team on 0800 999 0400 or you can send an email to firstname.lastname@example.org. Alternatively, if you would like to go ahead and place an order you can do so via our website.