The community alarm system comes in two separate parts, the first of which is the base unit. Anyone can install this unit within minutes. Simply plug it into the mains power and your telephone socket. Your telephone can then be connected to the back of the base unit, via the adaptor provided.

The base unit allows you to communicate with our Response Team when you need help or just for your monthly alarm check. It has a built-in microphone and loudspeaker for clear communication. The base unit also has a rechargeable back-up battery which will keep the alarm running during a power cut.

If you need help, you can press the red button on the base unit and speak to the Response Team. If you ever activate the alarm by mistake, don’t worry. Just tell the Response Team it’s a false alarm and they’ll handle the rest.

Community alarms are designed with simplicity and speed in mind. If you have a fall at home, feel unwell, or are worried for your safety in any way, simply push the red button on your pendant or base unit.

This sends an alert call through to our UK Monitoring Centre. Every member of our Response Team is trained to deal with a wide range of emergency situations. The Response Team is available 24/7, all year round to support our alarm users.

Once an alert call has been made, a member of the Response Team will respond via the base unit. They’ll ask you what has happened and if you’re okay, before taking appropriate action. This will involve contacting your emergency contacts (family, friends and neighbours) and, if needed, the emergency services.

Should you require medical attention, the Response Team will share your medical history with the paramedics.