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  1. I am a named person on someone’s lifeline to be contacted if needed. The person is high risk, so I’m not allowed to enter her house. How does lifeline deal with this situation.?

    • Morning,

      If our Alarm Response Centre were to call you they may ask if you are able to attend in order to assist the alarm user. However, if you are unable to, you can inform our operators of this during the call. In this scenario, they would then call any other emergency contacts listed or call the emergency services to attend. They would never leave an alarm user without assistance if the alarm has been activated for an emergency.

      Best wishes,
      Lifeline24

  2. Hi my elderly neighbour would like to get the alarm. What would she need to do to get it and how as she cannot leave her house.

    • Hello Rina,

      If you or your neighbour give us a call on 08009990400, a member of our team at Lifeline24 will be able to advise you and get an alarm plan in place for your neighbour.

      Thanks,
      Lifeline24

  3. COVID rules prevent me visiting indoors so I would not be able to answer a Lifeline caller as their named individual.
    Who would Lifeline call and who can attend a person who has activate their alarm and remain in compliance with the Tier 4 COVID lockdown rules?

    • Hello Elizabeth,

      Thank you for enquiring about our personal alarms.

      In the event that we unable to organise for local contacts to attend the user’s property, their doctor’s surgery or the emergency services will be contacted.

      Should you wish to discuss this further, or require any further information, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk.

      Kind Regards,

      Lifeline24

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08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.77 based on 5747
Reviews

Lifeline 24 made it very easy for us insetting up all the way through. Thank you

Lifeline 24 made it very easy for us insetting up all the way through. Thank you

Helpful F friendly efficient

Helpful F friendly efficient

its very good

its very good

Easy to set up delivered on time testing easy everyone involved very helpful. I can now go to work with peice of mind my husband has help on hand ✋

Easy to set up delivered on time testing easy everyone involved very helpful. I can now go to work with peice of mind my husband has help on hand ✋

Esy to follow guidance and product selection. Prompt response, helpful staff, excellent service

Esy to follow guidance and product selection. Prompt response, helpful staff, excellent service

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