The Coronavirus outbreak has caused worldwide panic and has now become a staple of our lives for the foreseeable future. We want to assure our customers that our service will continue to run as normal throughout this pandemic and that our emergency call handlers will be there on the other end of the alarm, just as they always are. We have always had several disaster recovery plans in place for an array of emergency situations so please rest assured, your Lifeline Alarm service will not be affected. We’re doing everything we can to ensure the wellbeing of our staff and customers.
What is COVID-19?
As most of us are aware, COVID-19 is an illness which has swept the world, originating in Wuhan, China. The potentially deadly illness, caused by the virus, Coronavirus, affects your lungs and airways. The respiratory illness can spread from person to person, with the elderly and people with underlying health conditions being most at risk. The main symptoms to look for are a persistent dry cough and a fever (high temperature), although other varying symptoms can include loss of taste and smell. If you or anyone in your household has any symptoms like this, there is a chance they have Coronavirus and should not leave the house at all (unless it is to seek medical help following a 111 call), just in case.
How does Coronavirus spread?
The virus can spread from person to person so the current Government advice is to remain in your own home as much as possible, reduce the need to travel, you can exercise as much as you like as long as you are always maintaining a safe 2 metre (6 feet) distance from other people not in your direct household. It is reported that currently, the virus spreads between people through respiratory droplets which are produced when someone coughs or sneezes. COVID-19 can also survive on surfaces for a period of time so touching a surface that you are unfamiliar with and then touching your face is highly discouraged.
How can I avoid getting Coronavirus?
Currently, there is no vaccine to prevent us getting this illness however there are several steps you can take to improve your chances of avoiding it. Washing your hands with soap and water for at least 20 seconds is an effective way to combat this illness. You should do this whenever you touch something or go somewhere that you are not familiar with. Hand sanitiser gel is also suitable to wash your hands with, if soap and water are not available however it has been reported that soap and water are more effective – and used long term, hand sanitiser can have a detrimental effect especially on sensitive skin. Most importantly, look after yourself. If you are vulnerable in any way – whether that be due to you having health conditions or you are elderly – please self-isolate as much as you can in order to avoid coming into contact with anyone who may have the illness. Many people do not show symptoms of the illness within the first 7 days of having it so although it may not be known, you could pick up Covid-19 from someone who is seemingly fit and healthy.
Am I at risk?
At Lifeline24, over 90% of our customers qualify for VAT exemption due to a long-term medical condition. It has been made apparent that the elderly and/or those with underlying medical conditions are more susceptible to this illness than others. That’s why it is so important that if you are aged 70+ or you have a medical condition, that you follow Government advice and self-isolate in your own home.
As Covid-19 primarily affects the lungs, conditions which affect your breathing can put you at an even greater risk. If you have Asthma or Bronchitis, you are a high-risk individual. Other common medical conditions also mean you are at a greater risk of developing complications or can worsen symptoms of Covid-19 such as Cancer.
Rest assured, your Lifeline24 service will not be disrupted during this difficult time. Our Response Team have got many safety procedures in place to ensure the safety of our staff, and therefore our Lifeline Alarm users. Our Emergency Response Team are continuing to respond quickly and efficiently to emergency calls and our Customer Service Team can offer advice and support to new and existing customers. We are also still accepting new orders and offer a contact free set-up. If you need help with a Lifeline24 account or for help placing an order, please call us on 0800 999 0400.