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  1. I am a named person on someone’s lifeline to be contacted if needed. The person is high risk, so I’m not allowed to enter her house. How does lifeline deal with this situation.?

    • Morning,

      If our Alarm Response Centre were to call you they may ask if you are able to attend in order to assist the alarm user. However, if you are unable to, you can inform our operators of this during the call. In this scenario, they would then call any other emergency contacts listed or call the emergency services to attend. They would never leave an alarm user without assistance if the alarm has been activated for an emergency.

      Best wishes,
      Lifeline24

  2. Hi my elderly neighbour would like to get the alarm. What would she need to do to get it and how as she cannot leave her house.

    • Hello Rina,

      If you or your neighbour give us a call on 08009990400, a member of our team at Lifeline24 will be able to advise you and get an alarm plan in place for your neighbour.

      Thanks,
      Lifeline24

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08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.77 based on 5329
Reviews

Easy set up

Easy set up

Hi there, I act on behalf of my friend who has bad dementia, She has had some falls of late and although not life threatening has given her some nasty bruising around her body, I decided it was time for her own fall alarm. I browsed all available that I could find on the net and after great deliberation I settled on Lifeline 24. well the first three days she didn’t like this didn’t like that so she stripped out all the wiring to both phone and Lifeline box six times and hid the box under a cushion, after having the usual chats with her about how good this was for her to have as she lives alone, changed tactics and reminded her that her doctor had said if she couldn’t look after her self at we would have to consider moving into a nursing home for safety reasons ,those were the magic words Nursing Home!! she hates them. during this time of course when the line was disconnected we got a call from Lifeline to tell us there was a problem to sort out which meant someone had to go see what was wrong total 6 callouts. Now about the Lifeline Setup, it is very easy to install/ / use - their response to my calls has been instant- they are always happy to speak to you and help you with your problems, with the rental being one of the least expensive for a 24/7 coverage I think that the right choice was made to use this system and I have no hesitation in recommending it to anyone.q

Hi there, I act on behalf of my friend who has bad dementia, She has had some falls of late and although not life threatening has given her some nasty bruising around her body, I decided it was time for her own fall alarm. I browsed all available that I could find on the net and after great deliberation I settled on Lifeline 24. well the first three days she didn’t like this didn’t like that so she stripped out all the wiring to both phone and Lifeline box six times and hid the box under a cushion, after having the usual chats with her about how good this was for her to have as she lives alone, changed tactics and reminded her that her doctor had said if she couldn’t look after her self at we would have to consider moving into a nursing home for safety reasons ,those were the magic words Nursing Home!! she hates them. during this time of course when the line was disconnected we got a call from Lifeline to tell us there was a problem to sort out which meant someone had to go see what was wrong total 6 callouts. Now about the Lifeline Setup, it is very easy to install/ / use - their response to my calls has been instant- they are always happy to speak to you and help you with your problems, with the rental being one of the least expensive for a 24/7 coverage I think that the right choice was made to use this system and I have no hesitation in recommending it to anyone.q

Very easy to set up and on the first night our father managed to set the alarm off with a very quick response from the team so it definitely meets our expectations

Very easy to set up and on the first night our father managed to set the alarm off with a very quick response from the team so it definitely meets our expectations

Delivery was on time, easy to fit, test run and range was excellent, only up and running today, but so far brilliant

Delivery was on time, easy to fit, test run and range was excellent, only up and running today, but so far brilliant

Straightforward sign up and order process. Fast delivery. Simple set-up. Easy to operate. Courteous and helpful staff. Excellent value (less than half the price of the council-recommended option), Complete peace of mind for the whole family. Very highly recommended!

Straightforward sign up and order process. Fast delivery. Simple set-up. Easy to operate. Courteous and helpful staff. Excellent value (less than half the price of the council-recommended option), Complete peace of mind for the whole family. Very highly recommended!

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