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Case Study: Meet Our Lifeline Customer Service Team – Alice

• Written by @Lifeline24

Here at Lifeline24, our staff are the backbone of the Lifeline alarm service. We pride ourselves on providing a friendly, reliable service from the very first time you contact us. Whether you pick up the phone or get in touch online, you’ll be speaking to a member of our Customer Service Team.

We’re back with another ‘Meet the Team’ blog. This time, we’re sitting down with Alice from the Lifeline Customer Service Team. Read on to get an insider’s perspective on the Lifeline personal alarm service.

Profile

Name: Alice

Favourite musician: James Blake

Last thing you watched:  Twin Peaks

Favourite place: Berlin

Being a Lifeline Customer Service Executive, you have to adapt to different situations on a daily basis. Why did you decide to do this job?

Because I liked the idea of being able to provide a life-saving service to vulnerable people.

How do you feel the Lifeline service helps people?

It gives them and their friends and families peace of mind to live independently.

Have you any advice for someone considering a Lifeline alarm?

Trust it; it’s a great system that can help you when you’re in need.

You speak to a wide variety of people every day in the Lifeline Customer Service Team, how do you adapt to each call?

The most important thing is to listen carefully to find out what their individual need is.

What is the best part of what you do?

For me, the best part of working in the Lifeline Customer Service team is being able to reassure vulnerable customers and provide them with lots of things they need to be able to live more independently.

What do you think is important for people to know about your job?

That I can help vulnerable people and their families with a load of different queries, big or small.

Find Out More

For more information about Lifeline24 and our life-saving personal alarm service, you can call our friendly customer service team on 0800 999 0400 or get in touch online. Alternatively, click here to read our in-depth guide to the Lifeline Alarm service.

You can also order your Lifeline alarm online or over the phone at any time.

Don’t forget to use exclusive discount code BLOG2021 to get £10 off your new Lifeline alarm!

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