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Case Study: Meet Our Lifeline Customer Service Team - Amanda

• Written by Roshan


Meet our Lifeline Customer Service Team in this special Case Study. Today we are speaking to Amanda, who is one of the many call handlers who answer your queries and assist you with your alarm account. We asked Amanda a few questions about working in our Lifeline Customer Service Team to give you a look at who is on the other end of the phone.


Name: Amanda
Favourite Musician: Deftones
Last thing you watched: Friends
Favourite Place: My bed

Being a Lifeline Customer Service Executive, you have to adapt to different situations on a daily basis. Why did you decide to do this job?

I wanted a job with more responsibility and this seemed like an incredible opportunity to do that and also help people.

How do you feel the Lifeline service helps people?

It helps people have peace of mind for themselves and their loved ones.

Have you any advice for someone considering a Lifeline alarm?

If anyone is worried about a loved one being on their own it is worth having as it allows them to have access to help whenever they need it.

You speak to a wide variety of people every day in the Lifeline Customer Service Team, how do you adapt to each call?

It depends on the person and what they need. But each call requires patience and listening to ensure the best outcome.

What is the best part of what you do?

Knowing that I have helped someone to feel confident they will get help and be reassured by our services.

What do you think is important for people to know about your job?

There’s a lot of variety and multitasking in the role but it keeps it interesting!

The Lifeline Alarm Case Study

We hope you enjoyed this edition of Meet the Lifeline Customer Service Team.  If you would like more information about our personal alarms, you can speak to our friendly team on 0800 999 0400 or you can send an email to info@lifeline24.co.uk. Alternatively, if you would like to go ahead and place an order you can do so via our website.

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