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  1. Hi Lifeline24, this has been very informative. Especially as my mother has a lifeline alarm. Thanks a lot

    • Hello Debra,

      Thank you for your kind comment. I’m very glad we were able to help.
      If you have any further questions about the switchover or your mother’s alarm equipment, please don’t hesitate to get in touch.

      Best wishes,
      Lifeline24.

    • Hello Tex,

      Thanks for your comment. It should be possible for you to keep your current telephone number when you make the switch. If you want to be certain, we’d suggest getting in touch with your telephone provider to make sure.

      Best wishes,
      Lifeline24

  2. It does beg the question about the situation in a power cut, the current unit has a battery backup and the PSTN will still work. what will power the IP Router and TA in the event of a power cut – I understand the OpenReach quest for digital, but the current system supplies Exchange Line Voltage so that a plugged in phone or Lifeline unit will still work if the power is down.

    • Hello Paul,

      Thank you for your comment.

      That is correct. The alarm will require the broadband to be active in order to work, so this does mean that if the broadband box is turned off the alarm will be also.

      We do provide alarm’s which work independently from the phone line or broadband; for more information about our IP alarm please visit:https://www.lifeline24.co.uk/buy-now/gsm/

      Should you have any further queries, please get in touch.

      Kind Regards,

      Lifeline24

      • We have our mobile through broadband as we have no mobile service. What will happen if there a lower cut? I assume we’ll have nothing? No mobile signal (any network), and no phone signal. Is there any other option?

        • Hello J,

          Thanks for your comment. Ofcom will ensure that telephone providers make arrangements for those who don’t have reliable access to a mobile phone. For example, Virgin are planning to supply battery-powered backup phone lines with 24 hours of standby power and around one hour of talk time. This will ensure that people can still make emergency calls during a power cut. If you have any further questions, we would advise contacting your telephone provider directly for more information.

          Kind regards,
          Lifeline24

  3. I had no idea this was going to happen – very informative. Does this mean you have to stay with the same broadband provider? I regularly switch to keep costs down.

    • Hello,

      Thank you for your comment.

      You can still switch at will, BT rents all of their lines to other providers and so most will be providing digital lines too.

      We do ask that if there is ever a change to your phone or broadband provider that you do test your alarm system to confirm the move has not affected the alarm.

      Please let us know if you require any further information.

      Kind Regards,

      Lifeline24

  4. My mum doesn’t have internet and will be unable to use anything other than her normal phone, is she going to have to pay out for internet which she won’t use

    • Hello Sandra,

      Thanks for your question – your concern is understandable. According to Ofcom, the UK communications regulator, customers should have the option to pay for a simple, low-cost broadband connection for phone calls only. There will no need to pay for a standard high-speed internet connection if you don’t want one. I hope this has helped, but if you have any additional questions we would recommend contacting your mum’s telephone provider directly.

      Kind regards,
      Lifeline24

  5. We are moving over to digital phone soon. As my internet is full fibre, so a completely different cable, why will I still be paying for the original copper landline?

    • Hello Amrik,

      Thanks for your comment. If your internet connection is Fibre to the Premises (FTTP) then you will no longer have any need for the landline. However, if your internet connection is Fibre to the Cabinet (FTTC) you will still need the landline cable to carry the signal from the streetside cabinet to your home. Your internet provider will be able to confirm which kind of connection you have. If you no longer need the landline but you are still paying for it, you should contact the landline provider and instruct them to stop charging you.

      Kind regards,
      Lifeline24

  6. What happens to the people that don’t have broadband my sister-in-law is 83years old and has no use for broadband.
    How will her BT phone line work

    • Hello William,

      Thanks for your comment. According to Ofcom, people will be able to buy a very simple broadband connection and won’t need to pay for super fast internet. Then you will simply plug the telephone into the broadband router instead of the telephone socket.

      If you or your sister-in-law have any additional queries, we would advise contacting the telephone provider directly for more information.

      Kind regards,
      Lifeline24

  7. What will happen to our landline telephone numbers & will we still be able to use our current telephone receivers to receive calls & dial out?

    • Hello Ian,

      Thanks for your comment. Your telephone number should stay the same after the switchover unless you move house. You should still be able to use your current telephone handset to receive calls and dial out. You will just need to plug it into a broadband router instead of the telephone socket in the wall. If you have any more questions about how the switchover will affect your telephone service, we would advise contacting your telephone provider directly.

      Kind regards,
      Lifeline24

  8. What happens in the case of power outages . Currently the landline offers a failsafe backup for emergency calls in the absence of an internet connection. If a mobile network isn’t available as in certain rural areas one is cut off completely

    • Hello Euan,

      Thanks for your comment. Lots of people share your concerns about power outages. Thankfully, Ofcom will ensure that telephone providers offer backup measures for those who do not have access to a mobile phone, those who live in areas with unreliable mobile signal, and those who are more reliant on their landline for reasons such as disability or ill health. These backup measures could include battery-powered backup phone lines with around 24 hours of standby power and around 1 hour of talk time. This would ensure that residents can still use their home telephone to call for help in an emergency. When mains power is restored, the backup battery would recharge automatically.

      I hope this information has helped. If you have any additional questions, we would advise contacting your telephone provider directly for more information.

      Kind regards,
      Lifeline24

  9. I have just joined BT digital voice for 24months. I’ve got full fibre broadband and I don’t want to leave BT. I also have a lifeline as I have simmer trolley as I have mobility issues and epilepsy so I fall sometimes.Can i stay with BT and have your digital lifeline?I live in Salisbury Wiltshire.

    • Hello Jayne,

      Thanks for your question. Our Lifeline Digital Alarms don’t need a landline or a broadband connection, so there won’t be any issues with your current broadband or telephone setup. If you’d like to discuss this in any more detail, please don’t hesitate to give us a call on our freephone number 0800 999 0400 or send an email to info@lifeline24.co.uk

      You may also be interested in the Lifeline GO GPS Alarm, which also works outside of the home and offers peace of mind wherever you go.

      Kind regards,
      Lifeline24

    • Hello Jayne,

      Thanks for your question. When a Lifeline user activates their alarm, our Response Team will assess the situation before taking action. This involves asking questions like “Are you in any pain?” If the user needs medical help due to an injury or medical condition, we will call for an ambulance. We also offer an alarm-linked smoke detector – when smoke is detected, we are able to call the fire brigade on the user’s behalf.

      I hope this has answered your question. If you have any further queries, please don’t hesitate to give us a call on our freephone number 0800 999 0400 or send an email to info@lifeline24.co.uk

      Kind regards,
      Lifeline24

  10. My landline has recently changed to digital so my telephone is now linked into my router. My telephone now has to sit close to my router – not ideal. But my question is; do I still have to pay BT for my landline? I’m already paying for the broadband that my phone is now connected to?

    • Hello Cherry,

      Thanks for your comment. This depends on the kind of broadband connection you have. If you have a ‘fibre to the premises’ (FTTP) connection, you will no longer need the landline at all. However, if you have a ‘fibre to the cabinet’ (FTTC) connection, you will still need a landline to carry the signal from the streetside cabinet to your home. To find out which kind of connection you have, you should contact your internet service provider directly. If it’s FTTP, there’s no need to pay for a landline, so make sure you aren’t being charged.

      I hope this is helpful.
      Kind regards,
      Lifeline24

  11. This morning I was visited by a representative of the company who maintains my household burglar/fire alarm system. He advised me that my alarm system will be obsolete because BT is going digital and current connection to the emergency services will not be possible. I will have to pay £1100 for removal of the old system and installation of a replacement system in order to become digitalised. Any comment?

    • Hello David,
      Thanks for your comment. We are a provider of pendant alarms and as such we cannot advise on your household burglar/fire alarm system. As far as our personal alarm service is concerned, connection to the emergency services (and our own Emergency Response Centre) will absolutely be possible during and after the digital switchover.

      For more information about how the switchover will affect your burglar alarm, I would advise you to contact your telephone provider directly.

      Kind regards,
      Lifeline24

  12. It appears from bt information that it will be impossible to make calls in a power cut, or in the event of broadband failure, including 999 calls! This feels like a worse service than before, and could be dangerous.

    • Hello Alan,

      Thanks for your comment. Your concerns are totally understandable, but rest assured that your telephone provider will be required to provide a backup that can be used in the event of a power cut. For example, this could be a battery-powered backup line, with up to 24 hours of standby power and around 1 hour of talk time. This would recharge itself once mains power is restored. If you have any further questions, we would suggest contacting your telephone provider directly and they will be able to advise you in more detail.

      Kind regards,
      Lifeline24

  13. Its all very well going digital but your router needs mains power to operate. What happens when the power goes off. Mobiles are not a failsafe answer, nobody expects a power cut and if you have insufficient charge in a mobile you could well be caught out.
    I am 71 years old and have some health issues, a working phone can be a lifesaver. I would love to hear someone who has a sensible answer to this

    • Hello Chris,

      Thank you for your comment. These are very sensible questions and we understand your concern. Ofcom will require all telephone providers to ensure that customers can still call for emergency services during a power cut. For example, Virgin are planning to supply emergency backup lines for vulnerable customers and those without access to a mobile phone. These backups are battery-powered and will provide around one hour of talk time. For more information, we’d recommend contacting your telephone provider directly.

      If you are looking for complete peace of mind, you may wish to purchase a GO GPS alarm. This will allow you to call for assistance in an emergency at any time, even during a power cut. The alarm is powered by a rechargeable battery that lasts up to one month between charges. It also contains a GPS locator, so our Response Team can send help to your precise location in an emergency. To find out more about the GPS alarm or any of our services, please call our freephone number 0800 999 0400 or send an email to info@lifeline24.co.uk

      Kind regards,
      Lifeline24

  14. OK, but what making emergency calls during a powercut? At present a conventional wired landline works in that scenario because it does not need a separate power supply, so it best to keep such a phone even if using a wireless handset normally. A router will be off in a powercut; not to mention internet outages caused by ISP failures.

    • Hello Les,

      Thanks for your comment. Ofcom, the communications regulator, will require all telephone operators to provide backup options. This way, people will still be able to call emergency services during a power cut. For example, some providers are planning to supply backup batteries with up to an hour of talk time. If you have any further questions, we would advise contacting your telephone provider to get more information about their plans. Or, for more information about Lifeline personal alarms, please give us a call on our freephone number 0800 999 0400.

      Kind regards,
      Lifeline24

  15. all very well…. what will happen in a power cut? Supply every one with a mobile phone (as long as they remember to charge it).

    • Hello Les,

      Thanks for your comment. This is a great question – Ofcom will require all telephone operators to provide backup options so that people can still call the emergency services during a power cut. For example, some providers are planning to supply backup batteries for vulnerable customers, which will provide up to an hour of talk time. If you have any further questions, we would advise contacting your telephone provider for more information.

      Kind regards,
      Lifeline24

  16. What will happen with Elderly people in the UK who don’t have or use the internet, my stepdad if in his eighties and doesn’t have a computer or use the internet. the phone is our only way of communication. I’m living in New Zealand and he lives in the UK

    • Hello Gerry,

      Thanks for your comment. When the switchover begins in your stepdad’s area, the telephone provider will get in touch to discuss his options. He won’t need a computer to make telephone calls. The only difference will be that he’ll plug his phone into a broadband router instead of a traditional telephone socket. If you have any further questions, we would advise contacting the telephone provider directly.

      Kind regards,
      Lifeline24

    • Hello Anthony,

      Thanks for your comment. I would recommend contacting your telephone provider directly to confirm what kind of connection you have. If your telephone is currently plugged into a BT telephone socket on the wall, it’s probably a traditional landline. If it plugs into a broadband router or you’ve had a new telephone socket installed recently, it might be a VoIP phone. Your telephone provider will be able to confirm either way.

      Kind regards,
      Lifeline24

  17. what will happen in the event of a power failure- I understand that VoIP services are dependent on the router being powered up?

    • Hello Susan,

      Thank you for your question. Ofcom is instructing telephone providers to make sure that at-risk customers can still use their home telephones during a power cut. You may be classed as at-risk if you do not have access to a mobile phone, you live in an area with unreliable mobile signal, or you are more dependent on your landline due to a disability or medical condition. Virgin, for example, are planning to supply battery-powered backup phone lines. These will provide 24 hours of standby power and around one hour of talk time.

      If you feel that you need a backup like this, we would advise contacting your telephone provider directly to make them aware of your circumstances. Your telephone provider will be able to give you more information about how the switchover will affect your phone.

      I hope this is helpful.
      Kind regards,
      Lifeline24

  18. Do we still have to pay for a telephone line that we no longer need as our landline now works through our router which is for our broadband

    • Hi Val,

      Thanks for your comment. Once you have switched to a VoIP telephone connection, you may not need to pay for a landline any longer. It depends on which type of broadband connection you have. Some people have a ‘fibre to the premises’ or FTTP connection, which is where the signal travels down fibre optic cables directly into your home, with no copper lines involved at all. However, most people in the UK have what’s called ‘fibre to the cabinet’ or FTTC broadband. This is where fibre optic cables carry the signal from an internet provider to a cabinet on the street. Then a copper cable (i.e. your landline) carries the signal from this cabinet to your home. If you have FTTC broadband, like the majority of people in the UK, you will still need your landline connection for the time being, but you shouldn’t be charged for a landline telephone service. For more specific information, we would recommend contacting your telephone provider or internet provider directly.

      I hope this information has been helpful.
      Kind regards,
      Lifeline24

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Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.76 based on 5922
Reviews

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

The order came through very quickly. Filling in the form to register was a bit tedious but that is done and I look forward to being fully set up... but hope i will never need to use the service!

The order came through very quickly. Filling in the form to register was a bit tedious but that is done and I look forward to being fully set up... but hope i will never need to use the service!

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