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A Life-Saving Elderly Alarm Service


An elderly alarm is the perfect solution for elderly, frail and disabled people in the UK. Our affordable service is quality assured and can give you peace of mind - Lifeline alarm users always have somebody to call for help in an emergency.

Our elderly alarm service includes the Lifeline Vi Alarm and MyAmie Pendant which are the latest devices to be released by Tunstall, the leading UK manufacturer of Telecare equipment.

The Lifeline Vi Alarm is a plug and play device, which means you can be set up and running within minutes. All alarms are pre-programmed before they’re dispatched, and come with free next working day delivery.

Installing the Lifeline Alarm is quick & easy

The Lifeline Alarm unit is pre-programmed before you receive it so there is no need to wait for installation engineers — your alarm can be ready to use within 24 hours of ordering!

Installation is quick and easy, taking only a few minutes. After installing your alarm, you will complete a test call with our UK-based Response Team to ensure the Lifeline Alarm is set up correctly. The installation procedure is outlined in this helpful video. You will also receive a detailed installation guide with your alarm. It really is as simple as plugging your alarm in.

Once you've joined our service, you'll be assigned a dedicated account manager. If you have any account queries, you will be able to speak to them directly over the telephone.

Want to find out more information about our Lifeline Pendant Alarms? Take a look at our in-depth personal alarm article or give us a call on 0800 999 0400 today.

The MyAmie Pendant

Our standard elderly alarm package includes MyAmie Pendant, which has been designed to be as comfortable as possible for the user. The pendant can be worn around your neck or around your wrist, with both attachments available inside the box.

The small, discreet and stylish design means that you don’t have to worry about removing the device if you are heading out as most people won’t even notice it.

It can be worn in the bath and shower as it’s fully water-resistant. A powerful range of up to 100 metres allows for use outside in the garden. In an emergency, simply press the red button to call for assistance.

7 Year Battery Life

The MyAmie Pendant has an impressive seven-year battery life. Once the battery is running low, we automatically receive a warning and will send a free replacement.


The MyAmie Pendant is waterproof so you can keep it on whilst in the bath or shower. Please note: we do not recommend submerging the device in water for longer than 30 minutes.

100 Metre Range

The Pendant has a range of up to 100 metres. This means that your pendant will still connect to the Careline Alarm’s base unit when you are outside in the garden.

869MHz Frequency

The Pendant runs on the 869MHz European Social Alarm Frequency, which means that it doesn’t interfere with other medical equipment in your home.

Emergency Contacts

Customers purchasing an elderly alarm system are asked to provide emergency contact information. We would advise that you select close friends, family members or your neighbours as your contacts. The closer they live to your home the better.

This information will be kept on file and will be sent over to the Response Team so that they can communicate with these contacts when required. In the case of an emergency, the 24-Hour Response Team will begin to telephone your emergency contacts to let them know that you require help urgently. If there is no response from a contact, the Response Team will move on to the next person on your list.

If needed, the emergency services will also be contacted on your behalf by the Response Team.

Simple & Affordable Pricing

£12.99 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof MyAmie Pendant
  • 100m Alert Range
  • Neck & Wrist Strap
  • 24/7 Monitoring
Most Popular
New Technology
£16.00 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof Fall Detector
  • Fall Detection Service
  • Neck & Wrist Strap
  • 24/7 Monitoring

Joining the Lifeline personal alarm service is quick and simple!


Order Your Alarm

Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.


Connect Your Alarm

Connect the alarm to the power & telephone socket before pressing the red button to test.


Test Your Alarm

Our UK-based Response Team will answer your test call and make sure everything is working perfectly.


You're Ready To Go

Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.

Order today

What Our Customers Say About Us

"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."

Mrs Sarah Smith

"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."

Mr Joe Doherty

"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."

Miss Janet Moss

"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."

Mr Thom Vincent

"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."

Mrs Katherine Todd

Lifeline Case Study
Mr Peter Johnson

"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."

Want to order your alarm or have a question? Get in touch!