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  1. I am considering ordering your service for my mother-in-law, who has recently turned 100, but has had a couple of falls recently. She is hard of hearing and wears 2 hearing aids. I was wondering if that would allow her to obtain vat exemption. Is a doctor’s certificate/letter required?
    Also do I need to order your service in her name or mine?

    • Hi Martin,

      Thanks for your comment. A doctor’s certificate is not required, you will be asked whether your mother is VAT exempt or not, and upon confirming, you simply need to fill in our VAT Relief form with her name and medical condition(s). We would recommend you put the alarm in the user’s name. If you have any further questions, please contact our team on 0800 999 0400!

      Thanks,

  2. want 2 get 1 of these as my mum is 81 and suffers from vertical and has hearing aids but needs 2 know the cost of the whole package

    • Hi Mr Webber,

      Our packages differ based on what you need, but if you get in touch with our customer service team by calling 0800 999 0400, they can talk you through the entire process, advise on the best package for your mother, and summarise all costs.

      I hope this helps!

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08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.77 based on 5337
Reviews

Arrived very quickly, next day delivery. Easy to install. Had a little trouble getting the wrist operation up and running, but staff very helpful on the helpline. Gives brother and I peace of mind that if Dad were to have a fall we would be notified quickly.

Arrived very quickly, next day delivery. Easy to install. Had a little trouble getting the wrist operation up and running, but staff very helpful on the helpline. Gives brother and I peace of mind that if Dad were to have a fall we would be notified quickly.

Very quick free delivery,and easy to set up.Now have peace of mind should my Mum need help.

Very quick free delivery,and easy to set up.Now have peace of mind should my Mum need help.

Prompt delivery , easy set up and excellent service.It’s given me more confidence knowing that help is only a call away for my Mum, especially when she is very isolated in the pandemic.

Prompt delivery , easy set up and excellent service.It’s given me more confidence knowing that help is only a call away for my Mum, especially when she is very isolated in the pandemic.

Prompt delivery, easy set up and efficient and courteous staff when testing

Prompt delivery, easy set up and efficient and courteous staff when testing

Fantastic service. Couldn’t ask for more. I know first hand how good the service is as my dad had a fall and within minutes lifeline had called for an ambulance and had notified me about it. Lifeline then called me back to check on how my dad was. Very happy to have this for both my parents.

Fantastic service. Couldn’t ask for more. I know first hand how good the service is as my dad had a fall and within minutes lifeline had called for an ambulance and had notified me about it. Lifeline then called me back to check on how my dad was. Very happy to have this for both my parents.

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