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  1. I am considering ordering your service for my mother-in-law, who has recently turned 100, but has had a couple of falls recently. She is hard of hearing and wears 2 hearing aids. I was wondering if that would allow her to obtain vat exemption. Is a doctor’s certificate/letter required?
    Also do I need to order your service in her name or mine?

    • Hi Martin,

      Thanks for your comment. A doctor’s certificate is not required, you will be asked whether your mother is VAT exempt or not, and upon confirming, you simply need to fill in our VAT Relief form with her name and medical condition(s). We would recommend you put the alarm in the user’s name. If you have any further questions, please contact our team on 0800 999 0400!

      Thanks,

  2. want 2 get 1 of these as my mum is 81 and suffers from vertical and has hearing aids but needs 2 know the cost of the whole package

    • Hi Mr Webber,

      Our packages differ based on what you need, but if you get in touch with our customer service team by calling 0800 999 0400, they can talk you through the entire process, advise on the best package for your mother, and summarise all costs.

      I hope this helps!

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08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.79 based on 4407
Reviews

Knowing my brother has 24hr support by the press of one button.

Knowing my brother has 24hr support by the press of one button.

On a couple of occasions I’ve accidentally pressed my alarm and each time the response from Lifeline 24 has been prompt .I thank them for that .

On a couple of occasions I’ve accidentally pressed my alarm and each time the response from Lifeline 24 has been prompt .I thank them for that .

Easy to set up. Peace of mind for my 4 children as they will be notified of any problems that may happen to me.

Easy to set up. Peace of mind for my 4 children as they will be notified of any problems that may happen to me.

Very happy with all aspects from ordering,delivery and set up Can't be faulted

Very happy with all aspects from ordering,delivery and set up Can't be faulted

I arranged this for my mother in law. It was extremely easy to do. Tommy was very helpful, professional and made the whole process very easy. The lifeline was delivered the very next day. My father in law found it very easy to set up.

I arranged this for my mother in law. It was extremely easy to do. Tommy was very helpful, professional and made the whole process very easy. The lifeline was delivered the very next day. My father in law found it very easy to set up.

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