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  1. I am considering ordering your service for my mother-in-law, who has recently turned 100, but has had a couple of falls recently. She is hard of hearing and wears 2 hearing aids. I was wondering if that would allow her to obtain vat exemption. Is a doctor’s certificate/letter required?
    Also do I need to order your service in her name or mine?

    • Hi Martin,

      Thanks for your comment. A doctor’s certificate is not required, you will be asked whether your mother is VAT exempt or not, and upon confirming, you simply need to fill in our VAT Relief form with her name and medical condition(s). We would recommend you put the alarm in the user’s name. If you have any further questions, please contact our team on 0800 999 0400!

      Thanks,

  2. want 2 get 1 of these as my mum is 81 and suffers from vertical and has hearing aids but needs 2 know the cost of the whole package

    • Hi Mr Webber,

      Our packages differ based on what you need, but if you get in touch with our customer service team by calling 0800 999 0400, they can talk you through the entire process, advise on the best package for your mother, and summarise all costs.

      I hope this helps!

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Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.78 based on 4898
Reviews

Now is the time

Now is the time

Excellent service and next day delivery as promised even though I only ordered it at 6pm on a Friday! Would definitely recommend

Excellent service and next day delivery as promised even though I only ordered it at 6pm on a Friday! Would definitely recommend

Very friendly brilliant service while installing felt like nothing was too much trouble.

Very friendly brilliant service while installing felt like nothing was too much trouble.

Very quick and easy to set up, feel so much safer living on my own knowing that I have you if I need you 24/7. I have gained so much more confidence and can now go down the garden and not worry that I could fail as the distance it reaches is really good. Very pleased

Very quick and easy to set up, feel so much safer living on my own knowing that I have you if I need you 24/7. I have gained so much more confidence and can now go down the garden and not worry that I could fail as the distance it reaches is really good. Very pleased

Very good for peace of mind but not used it yet for any emergencies.

Very good for peace of mind but not used it yet for any emergencies.

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