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  1. I am considering ordering your service for my mother-in-law, who has recently turned 100, but has had a couple of falls recently. She is hard of hearing and wears 2 hearing aids. I was wondering if that would allow her to obtain vat exemption. Is a doctor’s certificate/letter required?
    Also do I need to order your service in her name or mine?

    • Hi Martin,

      Thanks for your comment. A doctor’s certificate is not required, you will be asked whether your mother is VAT exempt or not, and upon confirming, you simply need to fill in our VAT Relief form with her name and medical condition(s). We would recommend you put the alarm in the user’s name. If you have any further questions, please contact our team on 0800 999 0400!

      Thanks,

  2. want 2 get 1 of these as my mum is 81 and suffers from vertical and has hearing aids but needs 2 know the cost of the whole package

    • Hi Mr Webber,

      Our packages differ based on what you need, but if you get in touch with our customer service team by calling 0800 999 0400, they can talk you through the entire process, advise on the best package for your mother, and summarise all costs.

      I hope this helps!

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08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.76 based on 5925
Reviews

Very impressed with the customer service. Items arrived on time, easy to install, and customer service, including the test call made by my very elderly aunt was superb.

Very impressed with the customer service. Items arrived on time, easy to install, and customer service, including the test call made by my very elderly aunt was superb.

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

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