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  1. I am considering ordering your service for my mother-in-law, who has recently turned 100, but has had a couple of falls recently. She is hard of hearing and wears 2 hearing aids. I was wondering if that would allow her to obtain vat exemption. Is a doctor’s certificate/letter required?
    Also do I need to order your service in her name or mine?

    • Hi Martin,

      Thanks for your comment. A doctor’s certificate is not required, you will be asked whether your mother is VAT exempt or not, and upon confirming, you simply need to fill in our VAT Relief form with her name and medical condition(s). We would recommend you put the alarm in the user’s name. If you have any further questions, please contact our team on 0800 999 0400!

      Thanks,

  2. want 2 get 1 of these as my mum is 81 and suffers from vertical and has hearing aids but needs 2 know the cost of the whole package

    • Hi Mr Webber,

      Our packages differ based on what you need, but if you get in touch with our customer service team by calling 0800 999 0400, they can talk you through the entire process, advise on the best package for your mother, and summarise all costs.

      I hope this helps!

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08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.78 based on 5117
Reviews

I have not yet been connected to the system as I have to complete the form

I have not yet been connected to the system as I have to complete the form

Excellent service when testing equipment. Website user friendly for ordering. Staff very friendly and professional.

Excellent service when testing equipment. Website user friendly for ordering. Staff very friendly and professional.

Came next day, easy to set up 1st time.

Came next day, easy to set up 1st time.

The lifeline is excellent it has given my Dad increased confidence for living in his own home aged 97. He has recently returned home after staying with me in Hampshire during lockdown. It also gives me peace of mind.

The lifeline is excellent it has given my Dad increased confidence for living in his own home aged 97. He has recently returned home after staying with me in Hampshire during lockdown. It also gives me peace of mind.

Speedy delivery ,and really lovely people answered when we did our test calls.

Speedy delivery ,and really lovely people answered when we did our test calls.

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