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  1. I am considering ordering your service for my mother-in-law, who has recently turned 100, but has had a couple of falls recently. She is hard of hearing and wears 2 hearing aids. I was wondering if that would allow her to obtain vat exemption. Is a doctor’s certificate/letter required?
    Also do I need to order your service in her name or mine?

    • Hi Martin,

      Thanks for your comment. A doctor’s certificate is not required, you will be asked whether your mother is VAT exempt or not, and upon confirming, you simply need to fill in our VAT Relief form with her name and medical condition(s). We would recommend you put the alarm in the user’s name. If you have any further questions, please contact our team on 0800 999 0400!

      Thanks,

  2. want 2 get 1 of these as my mum is 81 and suffers from vertical and has hearing aids but needs 2 know the cost of the whole package

    • Hi Mr Webber,

      Our packages differ based on what you need, but if you get in touch with our customer service team by calling 0800 999 0400, they can talk you through the entire process, advise on the best package for your mother, and summarise all costs.

      I hope this helps!

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Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.77 based on 5747
Reviews

Lifeline 24 made it very easy for us insetting up all the way through. Thank you

Lifeline 24 made it very easy for us insetting up all the way through. Thank you

Helpful F friendly efficient

Helpful F friendly efficient

its very good

its very good

Easy to set up delivered on time testing easy everyone involved very helpful. I can now go to work with peice of mind my husband has help on hand ✋

Easy to set up delivered on time testing easy everyone involved very helpful. I can now go to work with peice of mind my husband has help on hand ✋

Esy to follow guidance and product selection. Prompt response, helpful staff, excellent service

Esy to follow guidance and product selection. Prompt response, helpful staff, excellent service

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