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  1. I am considering ordering your service for my mother-in-law, who has recently turned 100, but has had a couple of falls recently. She is hard of hearing and wears 2 hearing aids. I was wondering if that would allow her to obtain vat exemption. Is a doctor’s certificate/letter required?
    Also do I need to order your service in her name or mine?

    • Hi Martin,

      Thanks for your comment. A doctor’s certificate is not required, you will be asked whether your mother is VAT exempt or not, and upon confirming, you simply need to fill in our VAT Relief form with her name and medical condition(s). We would recommend you put the alarm in the user’s name. If you have any further questions, please contact our team on 0800 999 0400!

      Thanks,

  2. want 2 get 1 of these as my mum is 81 and suffers from vertical and has hearing aids but needs 2 know the cost of the whole package

    • Hi Mr Webber,

      Our packages differ based on what you need, but if you get in touch with our customer service team by calling 0800 999 0400, they can talk you through the entire process, advise on the best package for your mother, and summarise all costs.

      I hope this helps!

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08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.77 based on 5583
Reviews

Easy and quick to order. Arrived next day as expected allowing my daughter to set up and test before returning home. Giving her and me peace of mind that I was safe if anything untoward should happen

Easy and quick to order. Arrived next day as expected allowing my daughter to set up and test before returning home. Giving her and me peace of mind that I was safe if anything untoward should happen

Alarm has only been set up today.Lady very helpful according to my son in law who fixed it up.Worked well when tested with radio.Have only put one number so farWill ring on Monday with others. Thankyou.

Alarm has only been set up today.Lady very helpful according to my son in law who fixed it up.Worked well when tested with radio.Have only put one number so farWill ring on Monday with others. Thankyou.

So far so good, we have only had it some 40 hours but the tests were very reassuring , and my mother has some confidence back after she fell and was on the floor for some 8 hours , which prompted me to order lifeline 24 , hopefully it will continue to as good if needed in a real life emergency

So far so good, we have only had it some 40 hours but the tests were very reassuring , and my mother has some confidence back after she fell and was on the floor for some 8 hours , which prompted me to order lifeline 24 , hopefully it will continue to as good if needed in a real life emergency

Only thought is not everyone wants do to direct debit and my mum at 85 not hardly being computer savvy baffles them. With the age group that you are likely to be dealing with. Just give alternative of one off card payment and a letter to address about 1 month before annual subscription due.

Only thought is not everyone wants do to direct debit and my mum at 85 not hardly being computer savvy baffles them. With the age group that you are likely to be dealing with. Just give alternative of one off card payment and a letter to address about 1 month before annual subscription due.

Professional clear and concise information and fast action,

Professional clear and concise information and fast action,

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