When you join our life-saving personal alarm service, you will be monitored by our award-winning Care Team. Our service has been created to help older and disabled people to continue living independently in the comfort of their own homes.
It is hoped that by having a personal alarm in your home, you can regain some confidence and have the peace of mind that help will always be available to you should you suffer a fall at home – even if you live alone. Not only does our service help you, but it also provides your friends and family with knowledge that you will always have somebody to call for help, even if they aren’t with you when something bad happens.
Today’s article focuses on our Care Team and how they will support and help you during your time of need, whether you’ve had a fall, feel unwell of simply require some reassurance.
Platinum Accredited Care Team
Our Care Team are highly-trained to ensure that they provide the best possible service to all of our alarm users. Our Care Team is one that you can trust, given that they have received platinum accreditation from the Telecare Services Association (TSA).
The TSA is the industry and standards body for Telecare and Telehealth service in the UK. They were created and are assisted by the government and industry experts from the Department of Health.
Platinum accreditation is the highest award possible, with our Care Team needing to complete several modules linked to the TSA Code of Conduct. Lifeline24, as a member of the TSA, must follow the Code of Conduct on a day-to-day basis.
Alongside their platinum accreditation, our Care Team also work 24 hours a day, 365 days a year. Our personal alarms connect you directly to the Care Team, unlike some other providers who only send you through to friends and family. This could be dangerous because if your friends and family are away or cannot get to the phone, you may be left helpless after a fall or in a critical medical condition.
With our service you can find help at any time of the day, or night, should you have a fall or feel unwell.
Setting up your Personal Alarm
Once you receive your personal alarm and have plugged it into your telephone socket and a power socket, you can press the red button to test. The Care Team will respond over the base unit’s loudspeaker and will guide you through the first test of your alarm.
During this process they will also ensure that they have your details correct and can answer any questions you may have about your new device. The Care Team advise you to test your alarm at least once a month, just to make sure everything is working as it should be.
Our friendly team understand that false alarms can happen so don’t panic if you make an alarm call by mistake. The team are always happy to speak with you and can use your false alarm as a test of your system.
When I had the false alarm they called me a few times during and after the incident to make sure I was okay. They were very kind and understanding when I pressed the button by mistake and were happy to speak to me – you cannot fault that.” – Peter Johnson.
What the Care Team do
When you press your MyAmie Pendant, the Care Team will receive an alert message immediately. A member of the team will respond by dialing through to your Lifeline Vi Alarm and speaking over the unit’s loudspeaker.
The Care Team member will assess your situation in order to take the appropriate action. This will commonly be calling for your emergency contacts, who are chosen by you during the ordering process. Alarm users commonly select family members, close friends and neighbours to act as emergency contacts.
If the first person on your emergency contacts list does not answer, the Care Team will simply move on to the next contact. Should nobody answer their phone, the Care Team will call the emergency services.
Should you require medical attention, the Care Team will contact the emergency services even if your emergency contacts respond. During the set-up process, your medical information will be given to the Care Team so that they can pass these details on to the paramedics. This will put them in the best possible position to help you once they arrive at your home.
In an emergency situation our Care Team will do their best to reassure you and to keep you calm whilst help arrives.
Don’t forget a Key Safe
Having a Key Safe installed at your home not only adds extra security, but can also make all the difference in an emergency situation. We ask that you share your combination code for your Key Safe with the Care Team.
This will allow them to pass your code onto the emergency services should you press your pendant. This will allow them to gain access to your home, even if the door is locked. The time saved by having a Key Safe could make all the difference.
Have a question? Find out more about the personal alarm
For more information on purchasing one of our life-saving personal alarms, send an email at firstname.lastname@example.org or speak to one of our friendly advisors on 0800 999 0400. Alternatively, complete our contact us form and we will get back to you as soon as possible.