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Lifeline24 Customer Service Team Member

Customer Service Executive

Type:Full time
Hours:37.5 hours per week
Salary:From £9.50 per hour
Location:Bowthorpe, Norwich. Free parking on site.

We’re looking for a friendly, hard-working and enthusiastic Customer Service Executive to join our dedicated team. This position is a crucial role at Lifeline24 and you will be working as a key representative for a business that helps thousands of elderly people each year.

What you’ll be doing:

  • Talking to new and existing customers via inbound calls, email and web chat enquiries
  • Explaining our service, and acting as an adviser, to help customers understand the benefits
  • Actively converting customer queries into orders
  • Up-selling additional peripherals
  • Contacting customers to ensure their records are up to date
  • The successful candidate will receive full training and guidance from our in-house customer service trainer.

What we’re looking for:

  • Someone with a track record of providing excellent customer service
  • Someone who is driven and motivated by targets
  • A team player with a positive outlook especially when under pressure
  • Ability to support staff members and "rally" the team
  • A friendly and approachable person, with a confident and polite telephone manner
  • Some that is able to manage their own workload within a fast-paced office environment
  • Individuals who can demonstrate high levels of accuracy and attention to detail within their work
  • A good working understanding of PC software such as Microsoft Office, including Word, Excel and Outlook
  • A minimum of 9 GCSEs A*-C is required. A degree would be desirable but this is not a requirement for the right candidate.

Why would you like to work for us?

  • Breakout rooms with modern facilities such as PS4, ping-pong tables and board games
  • Flexible working hours
  • Casual Dress
  • Free £50 gaming voucher for every employee after probation
  • Aviva Pension Scheme
  • Free refreshments
  • Free massages
  • Free eye tests through Specsavers
  • Monthly bring your dog to work days
  • Company events
  • Free on-site parking
  • Generous staff discount on board games, toys and teddy bears
  • Bike to work scheme
  • Increasing holiday allowance for length of service
  • Wellness and Mental Health support services
  • & so much more...

Apply Now!

Email your CV to hr@lifeline24.co.uk

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