Contact Us
- Phone: 0800 999 0400
- Sales Team: 0800 030 8999
- Email: info@lifeline24.co.uk
- 11 Robberds Way
Bowthorpe, Norwich
NR5 9JF
All of our Lifeline accessories are available to order over the phone on 0800 999 0400. Pricing does not include VAT – the vast majority of our customers are eligible for VAT exemption.
Our customer service and sales team are available 24 hours a day, 7 days a week.
You may wish to add an additional pendant for a spouse, family member, to keep as a spare, or hang in a high-risk area such as your bathroom.
This can be added to your Lifeline alarm plan for an additional £49 per annum.
If you already have one of our MyAmie red buttons and don’t fancy wearing it around your neck or on your wrist, you can request a belt clip free of charge by giving us a quick call.
Need a new wrist strap? Perhaps you want to have a spare neck cord for your MyAmie Pendant? You can purchase a pack of two from us for just £9.99
An ideal option for those with limited dexterity. If you find the MyAmie difficult to use we offer an easy-press adaptor free of charge. Just give us a call to request one.
Some users worry that other phone lines in your home may interfere with the alarm system. For total peace of mind, we offer the safety socket. One safety socket is required for each telephone point in your home that the Lifeline Vi alarm unit is not plugged into. You can order the safety sockets for £15 each.
The smoke detector links with your Lifeline Vi alarm unit and, when activated, will trigger a local alarm as well as alerting our Response Team. A member of the team can speak with the resident and assess the situation before contacting the emergency services. We offer the smoke detector for an additional £49.99 per annum.
Our Big Button Telephone has large, clear numbering with hearing aid compatibility. It also ahs a visual call indicator and earpiece volume control, making it a great option for those who are hard of hearing, have poor eyesight, or limited dexterity.
To order any of the Lifeline accessories above, just give our friendly team a call on 0800 999 0400. Our customer service centre is open 24/7, just like our emergency Monitoring Centre. Night or day, we’re always on hand to help.
Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.
Connect the alarm to the power & telephone socket before pressing the red button to test.
Our UK-based Response Team will answer your test call and make sure everything is working perfectly.
Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.
"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."
"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."
"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."
"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."
"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."
"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."