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Case Study: Meet Our Lifeline Customer Service Team - Mark

• Written by Roshan

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Meet our Lifeline Customer Service Team in this special Case Study. Today we are speaking to Mark, who is one of the many call handlers who answer your queries and assist you with your alarm account. We asked Mark a few questions about working in our Lifeline Customer Service Team to give you a look at who is on the other end of the phone.

Profile:

Name: Mark
Favourite Musician: Bayside
Last thing you watched: Scrubs
Favourite Place: Maldives

Being a Lifeline Customer Service Executive, you have to adapt to different situations on a daily basis. Why did you decide to do this job?

I was looking for a new challenge, after having run a business.  I liked the idea of working as part of a team again and learning a totally different industry.

How do you feel the Lifeline service helps people?

The reassurance that help can be a press of a button away and whatever the situation we can get you the help you need.

Have you any advice for someone considering a Lifeline alarm?

I love the simplicity of the system and how easy the plug and play unit is to set up.  Also how quick it is to get one, you can call us today and have your alarm tomorrow!

You speak to a wide variety of people every day in the Lifeline Customer Service Team, how do you adapt to each call?

Be willing to listen, it is a rare skill these days and is especially important in our role.

What is the best part of what you do?

Ending a call with a customer knowing you were able to help them with what they needed help with.

What do you think is important for people to know about your job?

That they can call us anytime at all no matter the size of the query!

The Lifeline Alarm Case Study

We hope you enjoyed this edition of Meet the Lifeline Customer Service Team.  If you would like more information about our personal alarms, you can speak to our friendly team on 0800 999 0400 or you can send an email to info@lifeline24.co.uk. Alternatively, if you would like to go ahead and place an order you can do so via our website.

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