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Case Study: Meet Our Lifeline Customer Service Team – Wayne

• Written by Elena


Meet our Lifeline Customer Service Team in this special Case Study. Today we are speaking to Wayne, who is one of the many call handlers who answer your queries and assist you with your alarm account. We asked Wayne a few questions about working in our Lifeline Customer Service Team to give you a look at who is on the other end of the phone.


Name: Wayne
Favourite Musician: Bon Jovi
Last thing you watched: Shrek - My Son and I watched it together.
Favourite Place: London - I've never been abroad but London is one of the most adventurous places I've been so far!

Being a Lifeline Customer Service Executive, you have to adapt to different situations on a daily basis. Why did you decide to do this job?

I am all about providing excellent customer service and going that extra mile to meet a customer's needs. In the Lifeline Customer Service Team, no call is ever the same making it a demanding role which is incredibly rewarding. It's a great role for anybody looking to challenge themselves.

How do you feel the Lifeline service helps people?

I feel the Lifeline service helps people to gain independence and remain in their own home for longer. It also offers peace of mind for all of their loved ones.

Have you any advice for someone considering a Lifeline alarm?

I would suggest taking a leap of faith. Until you have the alarm in place, you truly don’t realise just how much it can really help!

You never know when you might need a service like Lifeline. I highly recommend having the Lifeline service so you know it's there for you just in case you ever need it.

You speak to a wide variety of people every day in the Lifeline Customer Service Team, how do you adapt to each call?

Everyone has a different story to tell me or a different set of queries that I need to help them answer. I like to stay versatile and tailor my service to suit the needs of each individual I talk to. This allows me to help a wider variety of customers, no matter what their situation is.

What is the best part of what you do?

The best part of my job is hearing about how the service has worked for customers. It's always great to hear the sighs of relief from loved ones when the alarm has been there for them in their time of need and done what it is designed to do.

What do you think is important for people to know about your job?

Everyone in the Lifeline Customer Service Team is a friendly face - both in person and on the phone! We are always here and more than happy to help you with any queries you have for us.

The Lifeline Alarm Case Study

We hope you enjoyed this edition of Meet the Lifeline Customer Service Team.  If you would like more information about our personal alarms, you can speak to our friendly team on 0800 999 0400 or you can send an email to info@lifeline24.co.uk. Alternatively, if you would like to go ahead and place an order you can do so via our website.

2 Thoughts On This Blog
Janet says:
10/03/2020 at 10:57

Hi Lifeline24! What is the minimum contract length?

Aimee says:
10/03/2020 at 10:58

Hi Janet, For our monthly plans, our minimum contract is 3 months whilst with our annual plan the minimum contract length is 12 months. Best wishes, Lifeline24

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