Keith Christian is a Lifeline customer from Norfolk who has been with us since November 2019. We spoke to him about his personal alarm to get his insight on how the alarm helps him and brings him and his family peace of mind. In our series of Lifeline Customer Stories we take a look into the lives of our customers, find out more about them and how they use their alarm.
What made you decide to get a personal alarm?
My family wanted peace of mind. At first there was a certain amount of pride, but then I was sitting there a few nights after my wife had passed away and I thought I could die or be really poorly and nobody would know. You hear stories of people who have ended up on the floor for a couple of nights or even days before someone has found them and I thought to myself “that’s not going to happen to me”.
I read through the information online, everything was easy to understand. I wanted something easy that I could just press and get help and everyone I have spoken to has been so sweet and have really taken their time with me. I picked Lifeline24 because they make it personal.
What difference has the alarm made to you?
My family have peace of mind now. They’re the ones that get called out if anything happens, they’re my emergency contacts with the alarm. They wanted someone to call them if there was something wrong with me and I needed help. Now the alarm is in, it’s also peace of mind for me because I was so lonely, but now I know there is always someone there if I need them.
What would you say to someone considering getting an alarm?
Do it. I am so happy with my alarm, I know how it works and it’s easy to use. I’m even starting to get to know the people on the other end of the alarm, they’re always chatty and friendly. Definitely get one.
Have you ever had to activate your alarm? And if so, how helpful were the Response Team during the call?
I have only ever had to activate it when I am doing my monthly test. Luckily, I’ve never had an emergency. But the team have always been helpful, I’ve built up that trust with them – I know there’s always someone there to help. One of the first things the alarm says when you’re placing a call is “do not worry” so straight away you’re getting that reassurance that your alarm call is being placed. The team will chat to you as though they’ve known you for years which is lovely.
How do you feel the alarm helps you in every day life?
Just by being there as a reassurance. The peace of mind it gives is priceless, it truly is. It’s one less thing you have to worry about or concern yourself with, that’s what’s important.
Enjoyed this edition of Lifeline Customer Stories? Find out more about our alarm service…
If you would like more information about our personal alarms you can get in touch with our sales team seven days a week. You can get in touch with them over the phone on on 0800 999 0400 or via email to firstname.lastname@example.org. Alternatively, if you would like to place an order you can do so via our website.