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Case Study: Meet Our Lifeline Response Team - Nicky

• Written by Katie


We're back with another Meet The Lifeline Response Team Case Study. This time, we're talking to Nicky, one of the many call handlers who answer your alarm calls and get you the assistance you need. We've asked Nicky a few questions to help you get to know the people on the other end of the alarm.


Name: Nicky

Favourite Musician: Whitney Houston

Last Thing You Watched: The Green Mile

Favourite Place: Malta

Being a Lifeline Emergency Call Handler, you have to adapt to different situations on a daily basis. Why did you decide to do this job?

I love a challenge! In this job, we answer such a variety of calls and I like that every day is different.

How do you feel the Lifeline service helps people?

It definitely saves lives. The Lifeline alarm supports families to ensure that their relatives can stay safely in their own homes without having to go into a care home environment.

Have you any advice for someone considering a Lifeline alarm?

Get one please! These alarms give so much peace of mind for the clients and their families. Alarm users know that someone is always there for them 24/7, 365 days a year.

You speak to a wide variety of people every day in the Lifeline Response Team, how do you adapt to each call?

First and foremost, treat every caller with respect. I think it's important stay calm and reassure the clients that help will be there when needed.

What is the best part of what you do?

I love talking to alarm users and giving them the support they need.

What do you think is important for people to know about your job?

Without Lifeline24, there would more vulnerable elderly people in their own homes without the support they need, when they need it!

The Lifeline Alarm Case Study

We hope you enjoyed this edition of Meet the Lifeline Response Team.  If you would like more information about our personal alarms, you can speak to our friendly team on 0800 999 0400 or you can send an email to info@lifeline24.co.uk. Alternatively, you can order a personal alarm online today.

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