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Meet The Emergency Response Team - Dawn

• Written by Rebecca


Meet our Emergency Response Team in this special Case Study.  Today we are speaking to Dawn, who is one of our incredible call handlers who provide support and assistance when your red button Lifeline Alarm is activated. We asked Dawn a few questions about working in our Response Team, to let you get to know the people behind the phone.


Name: Dawn
Star Sign: Aries
Favourite Colour: Pink
Last book you read: The Hot Zone by Richard Preston
Hobbies: Reading, Writing, Sketching and Gaming
Favourite Quote: ‘I became insane with long intervals of horrible sanity' - Edgar Allan Poe.

You've got a very important job, Dawn. Why did you chose to work in an Emergency Call Centre?

"I have always enjoyed helping people and making them smile. Working here gives me the opportunity to do that, and gives me an excellent feeling of job satisfaction."

What do you find the most rewarding part of the job?

"When we get calls from our clients and their family and we get to hear how the intervention from the team and I, has made a real difference. That really is the best reward possible."

Some calls must be quite hard. What do you find the most difficult aspect?

"The calls where we hear clients suffering can be really difficult. It is important to focus on getting them the help they need quickly. "

Have you had a particular call that really stood out to you?

"One of our clients had fallen in their hallway, and said that they weren't hurt but couldn't get back up. We quickly called their emergency contacts who then attended. Once they arrived it was discovered that the fall was indeed much worse than our client had thought, and we had to quickly call the paramedics to attend. A week later the clients son called us and praised the work we do.

He was so impressed how we quickly we alerted the emergency contacts as well as how we stayed supporting our client and their family until the paramedics arrived. We made sure we did everything we could from start to finish."

How do you feel the Lifeline alarm helps people?

"It enables independence for our clients, as well as giving peace of mind to their families."

Do you have any advice for someone who is thinking about purchasing an alarm?

"Have a look at customers testimonials. We have so much to offer and the value for money is excellent for the reassurance and support it offers."

The Lifeline Alarm Case Study

We hope you enjoyed this edition of Meet the Emergency Response Team.  If you would like more information about our personal alarms you can get in touch with our sales team seven days a week. You can get in touch with them over the phone on on 0800 999 0400 or via email to info@lifeline24.co.uk. Alternatively, if you would like to place an order you can do so via our website.

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