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Meet The Team: Hannah - Customer Service Executive

• Written by Josh

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Welcome to the second entry in our new Meet The Team blog series, which we hope will give you an insight into everyday life here at Lifeline24 along with giving you a chance to find out more about the members of staff who provide you with the best possible service.

Last time out we spoke to our HR Assistant Britany but today we are moving on to Hannah, who is one of our many talented customer service executives!

Factfile

  • Name - Hannah
  • Favourite Films - Lord of the Rings, but I watch anything with a good plot!
  • Favourite Food - Ready salted crisps and Camembert!
  • Hobbies - Reading, socialising and going to the gym. I also love a good history documentary

What is your role at Lifeline24 and what does this involve? 

I am one of the Customer Service Executives here at Lifeline24, so if you’re calling about an enquiry, or to place an order, chances are it’s myself that you’ll be talking to! The main focus of my job is the client and responding to emails and answering incoming calls are my first priorities - followed by processing New Customer Forms and ensuring that the Response Team have all the information that they need in order to provide the best possible service to our clients.

If you ever receive an email or a letter requesting that you fill in a VAT Relief Form for your account, that is from me as well! It is a core aspect of my role to ensure that we have all the relevant paperwork associated with client accounts.

What do you enjoy most about your job? 

I love working for Lifeline24 for a number of reasons, the communication with customers is so rewarding. I love building a relationship with my clients, so don’t be surprised if you tell me you’re going away on holiday and I ask where you’re jetting off to! It gives me something to dream about when I look out the window at the traditional English rain! My colleagues are some of the most wonderful people I’ve ever had the privilege of working with as well which makes a big difference to the working environment

We’re like a family here at Lifeline24 and it’s something that I look forward to coming in to every morning. Of course, with any job there are challenges. I am not the most technical minded and therefore if it’s not a standard technical issue, I tend to turn to my tech-savvy colleagues for help! But that is the beauty of this job, there’s always something new and exciting to learn!

Memorable Moments at work? 

There are many stories I could tell from my time here at the company, but I will always remember one client in particular. He was such a joy to talk to, we talked about his favourite places to travel, where I’ve always wanted to go and then when asked my age he told me very sternly that I ‘must make the most of it and go to see all those places I want to see!’

It’s always fantastic to hear positive feedback from customers as well, when people say that our system has maintained their independence and makes then feel much more secure in their home. That’s the whole basis of this company and what we’re all here to enable our clients to do, so it’s lovely to hear.

Any advice to potential customers?

Everybody here at Lifeline24 will provide you with exceptional service throughout the time you hold an account with us. From the first time you call us you will be our first priority, we’re just at the other end of the phone if you have any queries or concerns and we’re always happy to go through things with you to ensure that they you completely happy.

Our service is exceptional and the fact that your new alarm can be with you the next day, when with other companies you may be waiting for weeks, really allows us to excel and prove to our customers that they are our priority.

Keep checking the Lifeline24 blog in order to meet more members of our team in the coming weeks!

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