You can now enjoy immediate 24/7 support, 365 days a year.
Please make sure you complete all steps below to ensure that your alarm is set up correctly.
You will need to set up your your Direct Debit now. We will collect your quarterly renewal payments, the first of which will be due 3 months after opening your account. We will email you before we collect the first quarterly renewal payment.
Please be aware, we require a Direct Debit to be set up before we are able to dispatch your alarm.
Please complete your New Customer Form as soon as possible. You will need details of any medical conditions that the alarm user may have and emergency contact details. If you prefer, there will be a paper copy of the New Customer Form arriving with your personal alarm.
Please only install your alarm the day after we receive your New Customer Form.
We will confirm receipt of your form via email or over the phone.
You can install your alarm in 3 easy steps. These are detailed in the Installation Guide that should arrive with your alarm. Our short installation video may also help you.
A keysafe is a great way of ensuring that your emergency contacts and paramedics can get into your home once you have pressed your pendant. If your emergency contacts cannot be reached by our Response Team, how will the emergency services get in if your door is locked?
Customers with a keysafe pass on their code to our Response Team, who can then share this with paramedics and any emergency contacts who don’t have their own key. The time saved here could make all the difference.
Having a keysafe improves the overall security of your home.