Contact Us
- Phone: 0800 999 0400
- Sales Team: 0800 030 8999
- Email: info@lifeline24.co.uk
- 11 Robberds Way
Bowthorpe, Norwich
NR5 9JF
The Piper Alarm service is designed to help elderly and disabled people to continue living in the comfort of their own homes. The alarm gives them a way to call for help 24/7, 365 days a year, by simply pressing a button on their wrist or around their neck.
The Piper Alarm comes in two separate parts: the base unit and the pendant button. Both are manufactured by Tunstall and contain the very latest telecare technology.
The pendant button can be worn around your wrist or neck. Both attachments are included with the alarm, so the choice is yours. The pendant is small and compact, yet the red button is a third larger than the previous model. This makes it discreet and easy to hide under your clothing, while remaining easy to press in an emergency.
Our pendant is waterproof, so you can call for help if you slip in the bath or shower. You’ll also be able to press the button if you fall whilst out in your garden, as the pendant has an impressive range of 100 metres.
If you need help, simply press the red button and we’ll respond.
The pendant button connects to the Piper Alarm’s base unit. This is a small box which can be installed by the alarm user or a loved one in a few minutes. It simply plugs into your telephone socket and mains power, with your telephone going into the back of the box using the adaptor provided.
The base unit for the Piper Alarm has a loudspeaker, which our Response Team will use to speak to you in an emergency. You can then respond by using the built-in microphone.
A 40-hour back-up battery will boot up during a power cut, ensuring that you never have to go without the reassurance of your Piper Alarm.
Alongside the hardware, the Piper Alarm service includes a 24-hour Response Team. They’re ready and waiting to help you:
Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.
Connect the alarm to the power & telephone socket before pressing the red button to test.
Our UK-based Response Team will answer your test call and make sure everything is working perfectly.
Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.
"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."
"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."
"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."
"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."
"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."
"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."