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How to return your Lifeline24 alarm

We can provide you with a freepost label which will allow you to return the alarm equipment to us completely free of charge. As soon as we have received your equipment, we will close down your account fully.

Did you know that we offer a free transfer service? You can transfer your alarm plan to another user completely free of charge.. If you no longer need your alarm from Lifeline24, why not transfer it to a friend or family member who may really benefit from that added layer of protection? Call us today on 0800 999 0400 to arrange a transfer in just a few short minutes.

If you do wish to cancel your Lifeline personal alarm plan – within the 30-day cooling-off period or not – all you need to do it call our Customer Service Team on 0800 999 0400.

30-Day Money Back Guarantee

With all Lifeline24 alarms, we offer a 30-Day Money-Back Guarantee. This allows you and your loved ones to try out your new alarm and discover how life-changing it can be before fully committing to a monthly or annual plan.

If you’re not completely happy, we will refund your initial costs in full within this 30-day period. All we ask is that you return the alarm back to us, as it is a rented piece of equipment. Our refunds team will process a full refund via the same payment method you used to purchase your Lifeline24 alarm package.

Joining the Lifeline personal alarm service is quick and simple!


Order Your Alarm

Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.


Connect Your Alarm

Connect the alarm to the power & telephone socket before pressing the red button to test.


Test Your Alarm

Our UK-based Response Team will answer your test call and make sure everything is working perfectly.


You're Ready To Go

Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.

Order today

Simple & Affordable Pricing

£12.99 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof MyAmie Pendant
  • 100m Alert Range
  • Neck & Wrist Strap
  • 24/7 Monitoring
Most Popular
New Technology
£16.00 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof Fall Detector
  • Fall Detection Service
  • Neck & Wrist Strap
  • 24/7 Monitoring

Want to order your alarm or have a question? Get in touch!