My alarm failed the ‘off the hook’ test. What do I do?
If the alarm is not activated properly when one or more of your telephones are left off the hook, make sure you are connecting the Lifeline Alarm to the master telephone socket in the property. This will typically be the socket with the BT logo on the faceplate. Once you have reconnected the alarm to this master socket, repeat the test.
The ‘off the hook’ test shows whether the alarm works when the telephone is in use. You may decide that it’s unlikely for the alarm and phone to be in use at the same time, in which case you needn’t worry if this test fails.
What if I have broadband set up on my telephone socket?
If you have broadband, it’s likely that you’ll have an ADSL filter already connected to your telephone socket. This is a small, white box with two connections: one for your broadband and one for your telephone line. Keep this filter and any broadband equipment plugged in as they are.
Plug the transparent end of the long white telephone cable into the connection point labelled ‘LINE’ on the back of the Lifeline Alarm Unit. Plug the white end of this cable into the connection point labelled ‘PHONE’ or ‘ANALOGUE’ on the ADSL filter.
Why is my alarm ringing at the same time as my phone?
The Lifeline Alarm is set to ring alongside your telephone by default. You can choose to turn this feature off by using the small switch located inside the long, narrow well on the bottom of the alarm unit.
What is the Home/Away button for?
The Home/Away button is not used in the Lifeline24 service and should always be left on the ‘HOME’ setting.
I can’t find my pendant in the box.
Your pendant is packed securely so that it doesn’t move during transit. Please check the triangular well of cardboard near the top right-hand corner of the box. It may be hard to see if it has slipped right to the bottom.
Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.
Connect the alarm to the power & telephone socket before pressing the red button to test.
Our UK-based Response Team will answer your test call and make sure everything is working perfectly.
Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.