Case Studies

Lifeline Customer Stories: Brian Davies

Welcome to another of our Lifeline Customer Stories. Today, we’re speaking to Brian Davies, a longtime Lifeline alarm user. We asked him some questions about his alarm to find out […]

Case Study: Meet Our Lifeline Response Team – Nicky

We’re back with another Meet The Lifeline Response Team Case Study. This time, we’re talking to Nicky, one of the many call handlers who answer your alarm calls and get […]

Case Study: Meet Our Lifeline Customer Service Team – Simon

Meet our Lifeline Customer Service Team in this special Case Study. Today we are speaking to Simon, who is one of the many call handlers who answer any queries you […]

Case Study: Meet Our Lifeline Customer Service Team – Sianna

Meet our Lifeline Customer Service Team in this special Case Study. Today we are speaking to Sianna, who is one of the many call handlers who answer any queries you […]

Lifeline Customer Stories – Margaret Yeoman

We speak to alarm user Margaret Yeoman who is a Lifeline customer from Peterborough! In this article Margaret shares with why she always wears her button!

Customer Q&A – Mary Fletcher

Speaking to our alarm users provides us with a unique insight into our customer’s experiences with the Lifeline24 Personal Alarm. In our latest Q&A, we speak to Mary Fletcher.

Excellent

Lifeline24.co.uk is rated 4.77 based on 5329

Reviews

Brian

Easy set up

Easy set up

26 minutes ago

Rosa

Hi there, I act on behalf of my friend who has bad dementia, She has had some falls of late and although not life threatening has given her some nasty bruising around her body, I decided it was time for her own fall alarm. I browsed all available that I could find on the net and after great deliberation I settled on Lifeline 24. well the first three days she didn’t like this didn’t like that so she stripped out all the wiring to both phone and Lifeline box six times and hid the box under a cushion, after having the usual chats with her about how good this was for her to have as she lives alone, changed tactics and reminded her that her doctor had said if she couldn’t look after her self at we would have to consider moving into a nursing home for safety reasons ,those were the magic words Nursing Home!! she hates them. during this time of course when the line was disconnected we got a call from Lifeline to tell us there was a problem to sort out which meant someone had to go see what was wrong total 6 callouts. Now about the Lifeline Setup, it is very easy to install/ / use - their response to my calls has been instant- they are always happy to speak to you and help you with your problems, with the rental being one of the least expensive for a 24/7 coverage I think that the right choice was made to use this system and I have no hesitation in recommending it to anyone.q

Hi there, I act on behalf of my friend who has bad dementia, She has had some falls of late and although not life threatening has given her some nasty bruising around her body, I decided it was time for her own fall alarm. I browsed all available that I could find on the net and after great deliberation I settled on Lifeline 24. well the first three days she didn’t like this didn’t like that so she stripped out all the wiring to both phone and Lifeline box six times and hid the box under a cushion, after having the usual chats with her about how good this was for her to have as she lives alone, changed tactics and reminded her that her doctor had said if she couldn’t look after her self at we would have to consider moving into a nursing home for safety reasons ,those were the magic words Nursing Home!! she hates them. during this time of course when the line was disconnected we got a call from Lifeline to tell us there was a problem to sort out which meant someone had to go see what was wrong total 6 callouts. Now about the Lifeline Setup, it is very easy to install/ / use - their response to my calls has been instant- they are always happy to speak to you and help you with your problems, with the rental being one of the least expensive for a 24/7 coverage I think that the right choice was made to use this system and I have no hesitation in recommending it to anyone.q

1 day ago

Terrence

Very easy to set up and on the first night our father managed to set the alarm off with a very quick response from the team so it definitely meets our expectations

Very easy to set up and on the first night our father managed to set the alarm off with a very quick response from the team so it definitely meets our expectations

3 days ago

jill

Delivery was on time, easy to fit, test run and range was excellent, only up and running today, but so far brilliant

Delivery was on time, easy to fit, test run and range was excellent, only up and running today, but so far brilliant

3 days ago

Anonymous

Straightforward sign up and order process. Fast delivery. Simple set-up. Easy to operate. Courteous and helpful staff. Excellent value (less than half the price of the council-recommended option), Complete peace of mind for the whole family. Very highly recommended!

Straightforward sign up and order process. Fast delivery. Simple set-up. Easy to operate. Courteous and helpful staff. Excellent value (less than half the price of the council-recommended option), Complete peace of mind for the whole family. Very highly recommended!

3 days ago