Our standard telecare alarm package includes the Lifeline Vi Alarm Unit and MyAmie Pendant. Both devices are sturdy, reliable, and energy-efficient with no moving parts. The alarm units are designed to last for over 10 years without ever needing a battery replacement. However, should your unit fail any of our automated tests, we will replace it with a brand new Lifeline Telecare Alarm free of charge.
The alarm base unit is a plug-in-and-play device, so installation is very simple. All the user needs to do is:
The Lifeline Alarm unit is pre-programmed before you receive it so there is no need to wait for installation engineers — your alarm can be ready to use within 24 hours of ordering!
Installation is quick and easy, taking only a few minutes. After installing your alarm, you will complete a test call with our UK-based Response Team to ensure the Lifeline Alarm is set up correctly. The installation procedure is outlined in this helpful video. You will also receive a detailed installation guide with your alarm. It really is as simple as plugging your alarm in.
Once you’ve joined our service, you’ll be assigned a dedicated account manager. If you have any account queries, you will be able to speak to them directly over the telephone.
The MyAmie Pendant has been designed with the user’s comfort in mind. The pendant can be worn around your neck or around your wrist, with both attachments available inside the box. We can also provide a belt clip attachment upon request.
The small, discreet and stylish design means that you don’t have to worry about removing the device if you are heading out – most people won’t even notice it.
The MyAmie Pendant has an impressive seven-year battery life. If the battery starts running low, we automatically receive a warning and will send a free replacement.
The MyAmie Pendant is waterproof so you can keep it on whilst in the bath or shower. Please note: we do not advise submerging the device in water for longer than 30 minutes.
The pendant has a range of up to 100 metres. This means that your pendant will still connect to the telecare alarm’s base unit when you are outside in the garden.
The pendant runs on the 869MHz European Social Alarm Frequency, which means that it doesn’t interfere with other medical equipment in your home.
Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.
Connect the alarm to the power & telephone socket before pressing the red button to test.
Our UK-based Response Team will answer your test call and make sure everything is working perfectly.
Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.
"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."
"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."
"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."
"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."
"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."
"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."