Lifeline24 is a proud to be a member of the Telecare Services Association (TSA).
The Telecare Services Assocation is the industry body for technology enabled care in the UK. It represents more than 350 organisations including UK-based telecare and telehealth service providers like Lifeline24. The TSA supports the telecare industry by promoting the benefits of telecare for users and their families.
Our TSA Membership guarantees that our customers will receive an exemplary standard of service in our sector of healthcare.
As a member of the TSA, there are certain rules we must follow to ensure we are providing the best possible service. We continue to meet these criteria, as the TSA’s standards are standards we take pride in ourselves. For more information on our TSA accreditation, take a look at our in-depth blog post. These include the following:
"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."
"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."
"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."
"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."
"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."
"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."