Order Now

Contact Us

Why Choose Us?

Here at Lifeline24, we go above and beyond for our customers. Safety is our first priority. Lifeline24 is a dedicated national Personal Alarm company, which provides a low-cost Personal Alarm service for anyone who is elderly, frail, or disabled living in the UK and Ireland.

Our UK-based Response Team is TSA Accredited and provides a platinum service. This assures customers that they will receive the highest standards of care available. What's more, the team is available 24/7, 365 days a year - so you know that you always have somebody to call for help!

Alarm Units

More on our Life-Saving Personal Alarm Service

The Latest Pendant Alarm Technology

We use the Lifeline Vi Alarm and MyAmie Pendant, both of which are the latest models from Tunstall, the UK's leading manufacturer of telecare equipment.

All customers receive a brand new Lifeline Vi Alarm with all the cables, adaptors/filters and power supplies required. Once it arrives, all that customers need to do is plug it into their telephone socket and the mains power, before making a test call with our Response Team.

Keeping Costs Low - Our Best Price Promise

We support the government's Technology Enabled Care Service (TECS) programme by offering the Lifeline alarm service at the lowest possible price.

We believe that we offer the most affordable Personal Alarm service available in the UK. If you don’t agree, then please give us a call for free on 0800 999 0400, and we will price match against any similar provider in your area.

Our Reputation is Key - No Salesmen Here!

We don't employ salesmen to sell our Personal Alarms direct to the elderly. Most of our customers come from referrals, either from existing customers, loved ones or medical professionals who know the needs of our potential customers the most.

With this in mind, our reputation is key, so we pride ourselves on our exemplary customer service. We do have a “no quibbles” Money Back Guarantee but, unsurprisingly, we rarely get asked about it.

An Easy-to-Use Alarm Service

Just One Click of a Button

If you feel unwell or suffer from a fall, all you need to do is press the red help button on your MyAmie Pendant or Lifeline Vi Alarm unit. This will send an alert call through to our 24-Hour Response Team.

Instant Support and Care

Once the alarm has been activated, the Response Team will receive an instant alert and respond over the alarm's built-in loudspeaker. A member of the Response Team will speak with you to see what has happened before taking action.

The team member will then begin contacting the relatives, friends, and/or neighbours you selected to be your emergency contacts. If you require medical attention, the Response Team will also contact the emergency services. Whilst you're waiting, the Response Team will continue to reassure and check on you to see that you are okay.

Help Arrives

Before you know it, help will have arrived at your home. Your loved ones will be able to help you back to your feet and the paramedics will be able to provide you with medical attention.

To ensure that your emergency contacts/paramedics are able to enter your home, we advise installing a keysafe on an exterior wall. We will be able to share the combination code with the paramedics.

Simple & Affordable Pricing

£12.99 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof MyAmie Pendant
  • 100m Alert Range
  • Neck & Wrist Strap
  • 24/7 Monitoring
Most Popular
New Technology
£16.00 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof Fall Detector
  • Fall Detection Service
  • Neck & Wrist Strap
  • 24/7 Monitoring
Lifeline24 is rated Excellent
4.73 Average rating
6491 Reviews
  • Carol H.

    Verified Customer

    Very pleased so far. It was easy to install, the customer service team have been excellent and the alarm has given us peace of mind that if my elderly relative falls again she will get immediate help.

    Brixham, United Kingdom, 14 hours ago
  • DAVID B.

    Verified Customer

    I was sent the wrong alarm [ wrist watch instead of pendant] . A quick phone call on Saturday and the matter was quickly resolved and my correct alarm arrived on Monday morning . very speedy service

    United Kingdom, 1 day ago
  • Sylvia P.

    Verified Customer

    Very pleased with Lifeline. Feel much safer and there is an excellent response to calls. Thankyou.

    Whitby, United Kingdom, 2 days ago
  • Jane W.

    Verified Customer

    Excellent Fast efficient delivery and set up. Very reassuring ow my father has this device

    Alnwick, United Kingdom, 4 days ago
  • Zena C.

    Verified Customer

    It is very helpful to know that I can get help when I need it.

    Peterborough, United Kingdom, 4 days ago
  • Kathleen W.

    Verified Customer

    Charging was easy and the Response was clear and helpful.Having a choice in how to wear the pendant suits individual choice. Being able to contact the Response team without using a base unit is a great convenience. I have always found Customer Services most helpful.

    United Kingdom, 4 days ago
  • Trevor P.

    Verified Customer

    Make my walking much easier…… Thank you Trevor

    "", 4 days ago
  • Mrs P S.

    Verified Customer

    Very easily installed and up and working within minutes. Tested the system with the staff who were efficient and courteous. So happy with Lifeline and gives peace of mind for myself and my family.

    Southport, United Kingdom, 5 days ago
  • Anonymous

    Verified Customer

    More complicated to set up than led to believe. Cut off on one of my phone calls a bit disconcerting.

    Ilford, United Kingdom, 5 days ago
  • Brett L.

    Great service; quick delivery: better than expected!

    6 days ago
  • Anonymous

    Verified Customer

    Early days as yet but friendly, helpful sales staff and prompt delivery. Fairly easy to set up but needed assistance as mum has Virgin phone & internet. Would be good if that was covered in the set up manual but customer service chap was very good at explaining. All tested and mum has the fall detector on her wrist so, so far so good! Much needed peace of mind that she will get prompt support if she falls again.

    Paignton, United Kingdom, 6 days ago
  • Michael H.

    Verified Customer

    Lifeline 24 gives excellent reliable service at all times I live on my own and the system is very reassuring

    Beaminster, United Kingdom, 1 week ago
  • Janet P.

    Verified Customer

    Having had mine for several years it started to not work properly and it was replaced without question, arriving the next day. Very happy with service.

    Hebburn, United Kingdom, 1 week ago
  • Paul C.

    Verified Customer

    Fantastic service, very fast delivery and easy to set up. Highly recommended

    Ellesmere Port, United Kingdom, 1 week ago
  • Jenifer H.

    Verified Customer

    Quick and efficient service.

    "", 1 week ago
  • Gabriella J.

    Verified Customer

    So far so good. I purchased this for my mother whose 81 and with a lot of health issues and is prone to fainting which could be bad for her. I have recently started working and although here with her at Evenings and weekends when I am at work I won't be. The alarm was very easy to install and simple to follow and the staff were very polite with my mother and prompt. They tested the system in the garden as she loves her gardening and it pick up mum as well. So far so good.

    "", 1 week ago
  • Carmel G.

    Verified Customer

    Easy and quick set up and helpful staff giving me peace of mind in difficult times Thank you

    Barry, United Kingdom, 1 week ago
  • Thomas S.

    Verified Customer

    Equipment up & running within 24 hrs

    Chelsea, United Kingdom, 1 week ago
  • Geoffrey W.

    Verified Customer

    Staff very friendly and helpful and do a very fantastic job

    1 week ago
  • Sylvia D.

    Verified Customer

    I have only had my Lifeline a few days. I was in the garage and the phone went, I walked, slowly, from the garage to the main room where a phone is sited and as I went to pick up the phone a lady said, ''hallo, are you alright ? '' Or something like that, I cannot remember. But it was not the grandaughter I spoke to but one of your ladies. How brilliant was that. I am afraid I did not realise at the time, and may have appeared somewhat rude, but I had the granddaughter speaking to me as well. I did phone you later to say how good that felt. Many thanks, and I do not regret joining your good offices.

    Gillingham, United Kingdom, 1 week ago

What Our Customers Say About Us

"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."

Mrs Sarah Smith

"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."

Mr Joe Doherty

"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."

Miss Janet Moss

"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."

Mr Thom Vincent

"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."

Mrs Katherine Todd

Lifeline Case Study
Mr Peter Johnson

"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."

Want to order your alarm or have a question? Get in touch!