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Case Study: Meet our Lifeline Customer Service Team – Mina

• Written by Katie

Here at Lifeline24, our staff are the backbone of the Lifeline alarm service. We pride ourselves on providing a friendly, reliable service from the very first time you contact us. Whether you pick up the phone or get in touch online, you’ll be speaking to a member of our Customer Service Team.

Today’s blog is the latest in our ‘Meet the Team’ series. This time, we’re sitting down with Mina from the Lifeline Customer Service Team. We’ve asked her some questions about working here at Lifeline24 to help you get to know the people behind the personal alarm service.

Profile

Name: Mina

Favourite musician: Rammstein or Devin Townsend

Last thing you watched: Vikings or Dimension20 – I can’t remember!

Favourite place: Denmark

Being a Lifeline Customer Service Executive, you have to adapt to different situations on a daily basis. Why did you decide to do this job?

I decided to do this job because I want to help people and make a difference. Working in the Lifeline Customer Service Team has enabled me to help on a daily basis, which is such a rewarding feeling.

How do you feel the Lifeline service helps people?

The alarm service helps people by giving them their freedom and independence back and giving their families peace of mind.

Do you have any advice for someone considering a Lifeline alarm?

Go for it! It is absolutely worth it to give you your independence back and provide reassurance.

You speak to a wide variety of people every day in the Lifeline Customer Service Team. How do you adapt to each call?

It’s hard to explain how you adapt to each call as each customer is different. Keeping a positive attitude and a happy, helpful demeanour does help in assuring customers that we have their best interests in mind.

What is the best part of what you do?

Being able to help people!

What do you think is important for people to know about your job?

We are here to help! We may not have all the answers at first, but we are devoted to finding the answer and making sure you are happy with our service.

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