Contact Us
- Phone: 0800 999 0400
- Sales Team: 0800 030 8999
- Email: info@lifeline24.co.uk
- 11 Robberds Way
Bowthorpe, Norwich
NR5 9JF
Did you know that you can get VAT relief on certain products and services if you have a disability or long-term medical condition? The vast majority of our alarm users don't have to pay any VAT on their personal alarm systems.
If you have a disability or long-term medical condition, you will likely be exempt from VAT on certain products and services. We are able to offer VAT exemption on our personal alarm service.
This means that, if you meet the criteria set by HMRC, you will not have to pay any VAT when you purchase a Lifeline alarm. HMRC states that a product that has been "designed or adapted for a disability" is eligible for VAT exemption.
The Lifeline Alarm service is designed to support anyone who is elderly, frail, or disabled and who might require emergency help. Most of our customers are VAT-exempt. So, with prices starting from just £12.99 per month, you can have a life-saving personal alarm in your home for an affordable price.
HMRC has set out specific criteria which customers must meet in order to qualify for VAT exemption. These criteria state that the customer must have a long-term illness, a terminal illness, or a disability in order to be eligible.
The World Health Organisation states that a long-term illness is one that lasts longer than three months. Examples include diabetes, arthritis, osteoporosis, cancer, and heart disease.
A long-term physical or mental impairment such as dementia, hypertension, blindness, or asthma would also qualify you for VAT exemption.
When you order a Lifeline alarm online or over the phone, our friendly team will ask you whether you qualify for VAT exemption. Don't worry if you aren't sure - we can help you find out. After placing your order, we'll send you a VAT Relief form; you'll simply need to fill in this form with your name and medical condition(s).
Here are just some examples of the conditions which make you eligible for VAT Exemption.
Remember, VAT relief lets you save 20% on Lifeline alarms and many more useful products and services. To find out more about VAT exemption, visit the HMRC website and next time you’re ordering a mobility scooter, a stairlift or a ramp.
With your Lifeline Alarm package, you will receive a Lifeline Vi Alarm base unit and a MyAmie Pendant. Once your alarm unit has been installed, you can choose to wear the MyAmie Pendant on an elasticated strap around your wrist, or around your neck like a necklace.
Wear your stylish pendant around your wrist, neck or on your keychain.
If you feel unwell or suffer a fall, simply press the button on your pendant to raise the alarm.
Our UK-based Response Team will respond immediately to assess your situation, before taking the appropriate action.
If needed, the Response Team will call your emergency contacts and ask them to visit your home urgently. The emergency services will also be contacted by our Response Team if they are required.