Our Response Team play a vital role in our life-saving Personal Alarm service. If you press your pendant button, a member of our 24/7 Response Team receives an alert call and will respond immediately via your base unit loudspeaker.
Response Team - 24-Hour Support
All of our Personal Alarm users are monitored by our 24/7 Response Team. Each member of the Response Team has received extensive training to ensure that they can provide the best possible service and deal with a number emergency situations.
Our team have received the highest accreditation from the Telecare Services Association (TSA) ensuring that they provide a platinum service to all customers. The TSA is the industry and standards body for Telecare and Telehealth service in the UK.
The Lifeline Response Team is available 24 hours a day, 365 days a year. They are directly linked to your Personal Alarm - unlike other providers. One push of your pendant button sends an alert call straight through to the monitoring centre.
With our service you can find help at any time of the day, or night, should you have a fall or feel unwell.
Response Team - 24-Hour Support
All of our Personal Alarm users are monitored by our 24/7 Response Team. Each member of the Response Team has received extensive training to ensure that they can provide the best possible service and deal with a number emergency situations.
Our team have received the highest accreditation from the Telecare Services Association (TSA) ensuring that they provide a platinum service to all customers. The TSA is the industry and standards body for Telecare and Telehealth service in the UK.
The Lifeline Response Team is available 24 hours a day, 365 days a year. They are directly linked to your Personal Alarm - unlike other providers. One push of your pendant button sends an alert call straight through to the monitoring centre.
With our service you can find help at any time of the day, or night, should you have a fall or feel unwell.
Set-Up with the Response Team
Once you receive your alarm and have connected it to your telephone, telephone socket and mains power, you're ready to complete a test call with the Response Team.
Press the red button to test. The Response Team will respond over the base unit’s loudspeaker and will guide you through the first test of your alarm.
During this process, they will also ensure your details are correct and answer any questions you may have about your new device. The Response Team advise you to test your alarm at least once a month, just to make sure everything is working as it should be.
When I had the false alarm they called me a few times during and after the incident to make sure I was okay. They were very kind and understanding when I pressed the button by mistake and were happy to speak to me – you cannot fault that.” - Peter Johnson.
Set-Up with the Response Team
Once you receive your alarm and have connected it to your telephone, telephone socket and mains power, you're ready to complete a test call with the Response Team.
Press the red button to test. The Response Team will respond over the base unit’s loudspeaker and will guide you through the first test of your alarm.
During this process, they will also ensure that they have your details correct and answer any questions you may have about your new device. The Response Team advise you to test your alarm at least once a month, just to make sure everything is working as it should be.
When I had the false alarm they called me a few times during and after the incident to make sure I was okay. They were very kind and understanding when I pressed the button by mistake and were happy to speak to me – you cannot fault that.” - Peter Johnson.
What the Response Team do in an Emergency
If you fall or feel unwell at any time (day or night), you need to press the red button on your pendant or base unit. This will send an alert call through to the Response Team.
A member of the team will respond by dialling through to your Lifeline Vi Alarm and speaking to you over the unit’s loudspeaker. The Response Team member will ask you what has happened and how you are, assessing the situation in order to take the correct course of action.
This commonly involves calling for your emergency contacts, who you will have selected during the ordering process. Alarm users commonly nominate family members, close friends and neighbours to act as emergency contacts.
If the first person on your emergency contacts list does not answer, the Response Team will simply move on to the next contact. Should nobody answer their phone, the Response Team will call the emergency services - who will also be called if you require urgent medical assistance.
What the Response Team do in an Emergency
If you fall or feel unwell at any time (day or night), you need to press the red button on your pendant or base unit. This will send an alert call through to the Response Team.
A member of the team will respond by dialling through to your Lifeline Vi Alarm and speaking to you over the unit’s loudspeaker. The Response Team member will ask you what has happened and how you are, assessing the situation in order to take the correct course of action.
This commonly involves calling for your emergency contacts, who you will have selected during the ordering process. Alarm users commonly nominate family members, close friends and neighbours to act as emergency contacts.
If the first person on your emergency contacts list does not answer, the Response Team will simply move on to the next contact. Should nobody answer their phone, the Response Team will call the emergency services - who will also be called if you require urgent medical assistance.
VAT Exclusive Prices
*Applicable to over 90% of customers
*VAT exclusive prices relate to individuals who are VAT exempt - they make up over 90% of our customers. Users qualify for VAT relief if they can state that they have a long-term physical or mental impairment including, but not limited to: Hypertension (high blood pressure), arthritis, dementia, COPD, epilepsy, hearing impairment, visual impairment, walking difficulty, a terminal illness and many more. You can find out more by clicking here. If you have no long-term health conditions, you must pay VAT at 20% as shown below.
VAT Exclusive Prices
*Applicable to over 90% of customers
*VAT exclusive prices relate to individuals who are VAT exempt - they make up over 90% of our customers. Users qualify for VAT relief if they can state that they have a long-term physical or mental impairment including, but not limited to: Hypertension (high blood pressure), arthritis, dementia, COPD, epilepsy, hearing impairment, visual impairment, walking difficulty, a terminal illness and many more. You can find out more by clicking here. If you have no long-term health conditions, you must pay VAT at 20% as shown below.
Order a Personal Alarm Today
Order your Lifeline Alarm online or over the phone and get free next day delivery - enquire about same day delivery!
Step 1: Order
Order your Lifeline Alarm online or over the phone and get free next day delivery - enquire about same day delivery!
Step 2: Plug-in
Step 3: Test
Step 4: Peace of Mind
Don't forget about a keysafe!
Having a keysafe installed at your home not only adds extra security, but can also make all the difference in an emergency situation. We ask that you share your combination code for your keysafe with the Response Team.
This will allow them to pass your code onto the emergency services should you press your pendant. This will allow them to gain access to your home, even if the door is locked.
The time saved with a keysafe could make all the difference.
Find out more about the Personal Alarm
For more information on purchasing one of our life-saving personal alarms, send an email at info@lifeline24.co.uk or speak to one of our friendly advisers on 0800 999 0400.
Alternatively, complete our contact us form and we will get back to you as soon as possible.
Don't forget about a keysafe!
Having a keysafe installed at your home not only adds extra security, but can also make all the difference in an emergency situation. We ask that you share your combination code for your keysafe with the Response Team.
This will allow them to pass your code onto the emergency services should you press your pendant. This will allow them to gain access to your home, even if the door is locked.
The time saved with a keysafe could make all the difference.
Find out more about the Personal Alarm
For more information on purchasing one of our life-saving personal alarms, send an email at info@lifeline24.co.uk or speak to one of our friendly advisers on 0800 999 0400.
Alternatively, complete our contact us form and we will get back to you as soon as possible.
