Emergency Contacts play a vital role in our life-saving Personal Alarm service, so it's important that you choose the correct people to be yours. These select few will be contacted by our Response Team in an emergency.
Choosing your Emergency Contacts
After purchasing your Personal Alarm, you will receive a New Customer Form straight away. On this short and simple form, you will be able to select your emergency contacts.
Commonly, our alarm users select family members, close friends and/or neighbours to be their emergency contacts. We strongly advise that you choose people who live reasonably close to you - so that they can get to your home quickly if needed.
In order to become a Personal Alarm user you will need to have at least one emergency contact on your account.
Your list can be changed or updated at any point. Simply give our friendly team a call and they can make these changes for you.
Choosing your Emergency Contacts
After purchasing your Personal Alarm, you will receive a New Customer Form straight away. On this short and simple form, you will be able to select your emergency contacts.
Commonly, our alarm users select family members, close friends and/or neighbours to be their emergency contacts. We strongly advise that you choose people who live reasonably close to you - so that they can get to your home quickly if needed.
In order to become a Personal Alarm user you will need to have at least one emergency contact on your account.
Your list can be changed or updated at any point. Simply give our friendly team a call and they can make these changes for you.
The Response Team were extremely kind and understanding throughout the set-up of my alarm and I have to say that the installation was quite easy for me and my husband to complete. I chose to wear my pendant around my neck and I am proud to wear it, it’s not in any way uncomfortable and I can always tuck it inside my dress or blouse if I don’t want it on show.” - Joan Wood.
What Happens When I Press my Pendant?
When you press your pendant, it will send an alert call through to our Response Team. A member of the team will reply via the loudspeaker on your alarm's base unit.
They will speak with you and assess the situation before taking appropriate action. This is when they will begin calling your emergency contacts. They'll start at the top of your list and work their way down until they get a response.
Once connected, the Response Team will inform your emergency contacts that you have had a fall at home and require urgent assistance. Without an alarm, your family, friends and neighbours would have no idea that something bad had happened to you.
If the Response Team are unable to reach any of your emergency contacts, they will automatically call for the emergency services. If you need medical help, the Response Team will call for the emergency services alongside your emergency contacts.
Your medical information will also be passed on to the paramedics so that they are in the best possible position to help you once they arrive.
What Happens When I Press my Pendant?
When you press your pendant, it will send an alert call through to our Response Team. A member of the team will reply via the loudspeaker on your alarm's base unit.
They will speak with you and assess the situation before taking appropriate action. This is when they will begin calling your emergency contacts. They'll start at the top of your list and work their way down until they get a response.
Once connected, the Response Team will inform your emergency contacts that you have had a fall at home and require urgent assistance. Without an alarm, your family, friends and neighbours would have no idea that something bad had happened to you.
If the Response Team are unable to reach any of your emergency contacts, they will automatically call for the emergency services. If you need medical help, the Response Team will call for the emergency services alongside your emergency contacts.
Your medical information will also be passed on to the paramedics so that they are in the best possible position to help you once they arrive.
The Response Team were extremely kind and understanding throughout the set-up of my alarm and I have to say that the installation was quite easy for me and my husband to complete. I chose to wear my pendant around my neck and I am proud to wear it, it’s not in any way uncomfortable and I can always tuck it inside my dress or blouse if I don’t want it on show.” - Joan Wood.
Keeping your Emergency Contact details updated
If you need to update your emergency contacts on your account, you can either give us a call directly or press the red 'Help' button on your alarm system. This will put you through to our alarm response team, who will help you through the process.
It is particularly important to make sure your emergency contacts' details are up to date. If they change their phone number or move house, be sure to tell us as soon as possible so we can update this on your account. This will avoid confusion later down the line should we ever need to get in touch with them.
Our team will also be able to update your personal details if they change. Simply press the red 'Help' button on the base unit, and you'll be put through to one of our friendly response team members who can talk you through the process.
Click here to read more about all the buttons on the alarm system, and what they do. If you have any further questions, be sure to get in touch with our team!
Keeping your Emergency Contact details updated
If you need to update your emergency contacts on your account, you can either give us a call directly or press the red 'Help' button on your alarm system. This will put you through to our alarm response team, who will help you through the process.
It is particularly important to make sure your emergency contacts' details are up to date. If they change their phone number or move house, be sure to tell us as soon as possible so we can update this on your account. This will avoid confusion later down the line should we ever need to get in touch with them.
Our team will also be able to update your personal details if they change. Simply press the red 'Help' button on the base unit, and you'll be put through to one of our friendly response team members who can talk you through the process.
Click here to read more about all the buttons on the alarm system, and what they do. If you have any further questions, be sure to get in touch with our team!
Joining the Personal Alarm Service
Order your Lifeline Alarm online or over the phone and have it set up the next day - enquire about same day set-up!
Step 1: Order
Order your Lifeline Alarm online or over the phone and have it set up the next day - enquire about same day set-up!
Step 2: Plug-in
Step 3: Test
Step 4: Peace of Mind
Keysafes
A Keysafe is a great way of ensuring that your emergency contacts and paramedics can get into your home once you have pressed your pendant. If your emergency contacts cannot be reached by our Response Team, how will the emergency services get in if your door is locked?
Customers with a Keysafe pass on their code to our Response Team, who can then share this with paramedics and any emergency contacts who don’t have their own key. The time saved here could make all the difference.
Having a Keysafe improves the overall security of your home.
Keysafes
A Keysafe is a great way of ensuring that your emergency contacts and paramedics can get into your home once you have pressed your pendant. If your emergency contacts cannot be reached by our Response Team, how will the emergency services get in if your door is locked?
Customers with a Keysafe pass on their code to our Response Team, who can then share this with paramedics and any emergency contacts who don’t have their own key. The time saved here could make all the difference.
Having a Keysafe improves the overall security of your home.
Joining the Lifeline Personal Alarm service is quick and easy
VAT Exclusive Prices
*Applicable to over 90% of customers
*VAT exclusive prices relate to individuals who are VAT exempt - they make up over 90% of our customers. Users qualify for VAT relief if they can state that they have a long-term physical or mental impairment including, but not limited to: Hypertension (high blood pressure), arthritis, dementia, COPD, epilepsy, hearing impairment, visual impairment, walking difficulty, a terminal illness and many more. You can find out more by clicking here. If you have no long-term health conditions, you must pay VAT at 20% as shown below.
VAT Exclusive Prices
*Applicable to over 90% of customers
*VAT exclusive prices relate to individuals who are VAT exempt - they make up over 90% of our customers. Users qualify for VAT relief if they can state that they have a long-term physical or mental impairment including, but not limited to: Hypertension (high blood pressure), arthritis, dementia, COPD, epilepsy, hearing impairment, visual impairment, walking difficulty, a terminal illness and many more. You can find out more by clicking here. If you have no long-term health conditions, you must pay VAT at 20% as shown below.
