Order Now

Contact Us


The elderly, frail and disabled are most at risk from falls. In fact, according to the NHS, around one in three adults over 65 who live at home will have at least one fall a year. The Lifeline Vi Alarm Unit provides these people with 24/7 help and support!

The Lifeline Vi Alarm Unit

The Lifeline Vi Alarm Unit has been manufactured by leading Telecare manufacturer Tunstall and is full of the latest technology. Having the Lifeline Alarm in your home can help to improve your confidence and bring peace of mind to the entire family. With our alarm, you will always have somebody to call in an emergency.

Not only is the Lifeline Vi Alarm modern and discreet, it’s also very easy to use and simple to set up:

  • Plug the Lifeline Vi Alarm Unit into your existing telephone socket.
  • Plug the alarm into a power socket.
  • Connect your telephone to the back of the alarm using the adaptor provided.
  • Press the red button on the unit to test your new alarm.



Push the red button if you require any help or assistance. You can also press the red button on your pendant. This will send an alert to our Response Team, who will then send you the help you need.


The Lifeline Vi Alarm includes a loudspeaker, which the Response Team will use to communicate with you in an emergency. It's loud enough to be heard from another room.


A built-in microphone will allow you to speak with the Response Team when you need help. You'll be able to tell them what has happened and they will respond by sending help to your home.

Green Button:

The green button allows you to cancel alarm calls, but do not feel the need to use it. If you raise the alarm accidentally, please just wait for the Response Team to answer and then let them know you are okay.

Yellow Button:

Please do not press this Home/Away button unless a member of our Response Team asks you to. It's generally used with additional equipment like bed sensors.

Support Battery:

In the event of a power cut, this back-up battery will kick in. The battery has a 40-hour charge and will automatically recharge itself once power has been restored to your home.

Simple & Affordable Pricing

£12.99 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof MyAmie Pendant
  • 100m Alert Range
  • Neck & Wrist Strap
  • 24/7 Monitoring
Most Popular
New Technology
£16.00 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof Fall Detector
  • Fall Detection Service
  • Neck & Wrist Strap
  • 24/7 Monitoring

Joining the Lifeline personal alarm service is quick and simple!


Order Your Alarm

Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.


Connect Your Alarm

Connect the alarm to the power & telephone socket before pressing the red button to test.


Test Your Alarm

Our UK-based Response Team will answer your test call and make sure everything is working perfectly.


You're Ready To Go

Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.

Order today

What Our Customers Say About Us

"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."

Mrs Sarah Smith

"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."

Mr Joe Doherty

"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."

Miss Janet Moss

"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."

Mr Thom Vincent

"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."

Mrs Katherine Todd

Lifeline Case Study
Mr Peter Johnson

"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."

Want to order your alarm or have a question? Get in touch!