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Case Study: Meet Our Lifeline Customer Service Team – Myron

• Written by Roshan

Meet our Lifeline Customer Service Team in this special Case Study. Today we are speaking to Myron, who is one of the many call handlers who answer your queries and assist you with your alarm account. We asked Myron a few questions about working in our Lifeline Customer Service Team to give you a look at who is on the other end of the phone.

Profile:

Name: Myron
Favourite Musician: I’ll listen to anything and everything
Last thing you watched: Designated Survivor (I highly recommend it!)
Favourite Place: Singapore. The people are all so lovely, the views are amazing and the food is delicious!

Being a Lifeline Customer Service Executive, you have to adapt to different situations on a daily basis. Why did you decide to do this job?

The reason I decide do to this job is because I love talking, meeting and helping people and this job covers all of those plus more.

How do you feel the Lifeline service helps people?

The Lifeline service helps a variety of different people by giving them peace of mind, independence and a sense of security, while also providing a life saving service.

Have you any advice for someone considering a Lifeline alarm?

If you are thinking about getting an alarm it is always worth discussing this with the customer service team as we are able to asses your needs and recommend the best plan for you.

What do you think is important for people to know about your job?

That we are here to help you not matter the question or query.

The Lifeline Alarm Case Study

We hope you enjoyed this edition of Meet the Lifeline Customer Service Team.  If you would like more information about our personal alarms, you can speak to our friendly team on 0800 999 0400 or you can send an email to info@lifeline24.co.uk. Alternatively, if you would like to go ahead and place an order you can do so via our website.

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