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Lifeline24 Christmas Opening Hours 2021

• Written by Katie

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With Christmas fast approaching, we want to make sure that all our alarm users know when they can reach us. Please see our Christmas opening hours below.

Lifeline24 Response Team Operating Hours

First of all, we want to reassure you that our Emergency Response Centre is open 24 hours a day, 365 days a year. Therefore, we will be open throughout the whole Christmas period to answer emergency calls from our alarm users, including Christmas Day and New Year's Day. Giving you unparalleled peace of mind this festive season, enjoy your celebrations knowing our team will always be there when you need them.

Customer Service Team: Christmas Opening Hours

Up until 24th December, the Lifeline Customer Service Team is available 24 hours a day. Below, you can find our Christmas opening hours for 2021.

24th December: 7am - 5pm
Christmas Day: Closed
Boxing Day: 9am - 7pm
27th December: 24 hours
28th December: 24 hours
29th December: 24 hours
30th December: 24 hours
New Year's Eve: 7am - 7pm
New Year's Day: 9am - 5:30pm
2nd January: Normal service resumes / 24 hours

Christmas and New Year Delivery

Order your Lifeline24 alarm by 5pm on 23rd December for expected Christmas delivery!

For all orders placed between the 24th December and the 29th December, expected delivery is the 30th December.

For all orders placed between 31st December and the 4th January 2022, expected delivery is the 5th January 2022.

Stay Safe This Christmas With Lifeline24

As we come to the end of another year, we want all our customers to continue to feel safe and supported at home. If you have any questions about your Lifeline alarm service, please don't hesitate to get in touch.

If you know someone else who might benefit from a Lifeline personal alarm, why not refer them? Both you and the person you refer will receive a £15 M&S voucher!

Call 0800 999 0400 to find out more about our personal alarms, including our fall detector plan.

From all of us here at Lifeline24, we're wishing you and your loved ones a safe and happy Christmas and a wonderful New Year.

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2 Thoughts On This Blog
Maxine Pearson says:
31/12/2020 at 3:25

Hi. I am interested in the Lifeline for my nearly 90 year old aunt who has mixed dementia. She is currently in hospital after a fall and we are awaiting a care package to be put in place prior to her discharge. The Lifeline has been mentioned by the assigned social worker. It would appear that it is cheaper for me to purchase this direct from yourselves rather than allow the NHS and local council to set it up. Am I allowed to refer her ? Your web pages seem to suggest I am. Correspondence and contact would need to come through me as my aunt is currently not able to make any decisions etc. She lives alone so this, along with carers looks like a good thing to have. Kind regards Maxine L Pearson

Katie says:
04/01/2021 at 8:42

Hi Maxine, Thank you for your comment. You’re right – the Lifeline alarm can be a great option for those returning home from hospital. You can purchase the alarm on your aunt’s behalf or make a referral using our referral form. If you have any other queries, please don’t hesitate to give our customer service team a call. Best wishes, Lifeline24

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