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  1. I would like to purchase an advanced GPS alarm and would like your advice I am elderly and excellent in health.

    • Dear Jean,

      Thank you for the comment you recently left us on our website.

      As requested, please find below some more information about our GPS systems:

      https://www.lifeline24.co.uk/gps-alarm/

      Should you wish to discuss this further, you can call our friendly Customer Service team on 0800 999 0400. We are more than happy to answer anything further queries about the system you may have.

      Please let us know if we can be of any further assistance.

      Kind Regards,

      Lifeline24

  2. With the lockdown can this still be set up?
    I live abroad and my elderly father in law lives alone on lockdown
    He is 8n Royston, Hertfordshire

    • Hello Diane,

      Thank you for your comment.

      We are operating as normal under the current lockdown restrictions.

      Please call our friendly Customer Service team on 0800 999 0400 should you have any further queries.

      Kind Regards,

      Lifeline24

  3. I don’t understand how one can respond if one is nowhere near the base unit. Are a microphone and speaker located within the alarm on one’s person?

    • Hello Gill,

      Thank you for your comment.

      The alarm base unit contains a very loud speaker and a sensitive microphone. Depending on where the user is in the property, they should be able to communicate over the base.

      In the event that the alarm user cannot be reached over the base, we will call back on their home number or mobile number. If we cannot reach the user at all we will assume it is an emergency and call through the contact list.

      As long as the alarm is activated our Alarm Response team will follow this up until they receive verbal confirmation that the user is safe.

      If you feel it is very important for the user to be able to communicate over the pendant we do provide an upgraded GPS alarm which you can view here:https://www.lifeline24.co.uk/gps-alarm/

      Please let us know if we can be of further assistance.

      Kind Regards,

      Lifeline24

  4. Is there an alarm that activates when we don’t know we need help. I.e. in a fit etc
    There was one called ManDown app which activated if you didn’t move your phone for a pre arranged period like 10 hours in bed at night.

    • Hello David,

      Thank you for your comment.

      We can supply a range of additional equipment for alongside the alarm system. This includes an epilepsy sensor and a bed sensor. You can find further information about what we can offer here: https://www.lifeline24.co.uk/additional-equipment/.

      Alternatively, you can call our friendly Customer Service team on 0800 999 0400 who can walk you through which plan might be the most suitable for you.

      Please let us know if we can be of any further assistance.

      Kind Regards,

      Lifeline24

    • Hello Angela,

      Thank you for your comment.

      An alarm can be the perfect solution for anyone that would like added reassurance and peace of mind whilst living alone. For more information about how our systems work please visit: https://www.lifeline24.co.uk/personal-alarm-guide/.

      I have also organised for our information to be sent to the email address you have provided.

      Should you wish to discuss this further please call our friendly Customer Service team who can help you to find the best plan for you.

      Please let us know if you require any further assistance.

      Kind Regards,

      Lifeline24

  5. Hi there , we would like to purchase an alarm which would allow my auntie to leave her home i.e going shopping . But give us peace of mind if she has a fall we can be alerted. Is this possible or just a home / garden alarm ?

    • Hello Ashley,

      Thank you for your comment. It sounds like the Lifeline GO GPS alarm would be a great solution for your auntie. The Lifeline GO is a GPS-enabled alarm that works wherever you are, whether at home or on the go. This alarm also comes with an optional fall detection service, so you can be alerted if your auntie has a fall in the house or while out and about. If you would like to find out more about this alarm, click here to view our information page or simply give us a call on our freephone number: 0800 999 0400. Or if you prefer, you can order a GPS alarm online by clicking here.

      I hope this information is helpful.
      Kind regards to you and your auntie,
      Lifeline24

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Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.76 based on 5922
Reviews

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

The order came through very quickly. Filling in the form to register was a bit tedious but that is done and I look forward to being fully set up... but hope i will never need to use the service!

The order came through very quickly. Filling in the form to register was a bit tedious but that is done and I look forward to being fully set up... but hope i will never need to use the service!

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