Lifeline24 is committed to providing you with the best-quality telecare service. As part of this mission, we are a member of the TEC Services Association (TSA).
Membership of the TSA is a great thing not only for us, but for our customers and their families too. It's a gold-standard framework and a sign of our promise to our customers that they will receive the highest quality service.
To help you understand the importance of this membership, this post will look at who the TSA are and why their seal of approval makes Lifeline24 the supplier to choose when searching for a personal alarm.
TEC Services Association
The Telecare Services Association are the industry and standards body for telecare and telehealth in the UK. Their quality control measures are user-centred and were developed with the help of government and industry experts from the Department of Health. Their main aim is to ensure that companies like Lifeline24 provide the best service possible to their customers.
Code of Conduct
Choosing a telecare provider with TSA membership means they must comply with their code of conduct. This means they must:
- Act with integrity in all business dealings
- Treat suppliers, partners, customers, and employees properly and without discrimination
- Ensure healthy, safe, and secure workplaces
- Deliver legally compliant products and services
- Compete fairly by promoting products and services in a fair, honest, and balanced way, and not presenting competitors in an unfair light
- Handle complaints promptly and courteously
- Adopt environmentally sustainable practices and reduce their carbon footprint
- Ensure that any sub-contractors used by Supply Members are bound by the terms of this code
- On cessation of membership, remove all references to TSA membership from websites, literature, etc.
At Lifeline24 we closely follow these guidelines and adhere to the TEC Services Association's standards at all times. This is something we accomplish on a day-to-day basis, ensuring our customers and their families remain satisfied and reassured by the service they receive from us at Lifeline24. We go above and beyond every day, which is why we're rated Excellent by over 6,000 customer reviews.
As well as being a member of the TEC Services Association, Lifeline24 are also a certified member. This means we have met the standards of the Quality Standards Framework (QSF).
The QSF scheme is run by TEC Quality. This is the only UKAS accredited scheme for technology enabled care in the UK. To receive this certification, we had to pass the 10 Common Standards, proving that we provide a high quality and safe service to our customers.
By choosing a company with QSF Certification - such as Lifeline24 - you can be confident that you are in safe hands. When you press your pendant alarm you can rely on Lifeline24 to answer your call and act accordingly, alerting emergency contacts and, where necessary, the emergency services.
Installing an alarm from Lifeline24 means you will always be in safe hands. Our alarms are easy to set up and simple to use. Simply plug it in, perform a test, and you will be benefitting from our lifesaving service.
To activate your alarm, you simply press the button on your pendant, which can be worn on your wrist or around the neck. When the alarm is activated, it alerts our Response Team, who will then arrange help for you.
Our commitment to you and the TEC Services Association's standards will provide additional peace of mind every day. Don't just take our word for it; check out our customer reviews.