We strive to make the alarm ordering and installation process as simple as possible. The alarm unit is pre-programmed and there’s no need for installation engineers. We find that almost all of our customers are able to set up their own alarms at home in just a few minutes.
In just three easy steps, you can have your personal alarm up and running within 24 hours. After you place your order, the alarm will be delivered to your door on the next working day. You will receive the alarm base unit and the red button pendant (both pictured) and a small selection of cables.
Plug the transparent end of the telephone cable into the socket labelled ‘LINE’ on the back of the Lifeline Alarm, with the other end connected to the master telephone socket in the property.
If there’s an ADSL filter, unplug the telephone from it and plug the white end of the telephone cable into the ‘Phone’ socket on the filter. Next, plug the transparent end into the socket labelled ‘LINE’.
Plug the short, white telephone adaptor into the socket labelled with the telephone symbol on the back of the alarm unit. Now you can plug your telephone (or splitter) into the adaptor.
Plug the black mains cable into the socket labelled ‘DC’ on the back of the alarm unit. Finally, plug the other end into your mains power socket. Make sure your mains power is switched on!
The Lifeline Alarm unit is pre-programmed before you receive it so there is no need to wait for installation engineers — your alarm can be ready to use within 24 hours of ordering!
Installation is quick and easy, taking only a few minutes. After installing your alarm, you will complete a test call with our UK-based Response Team to ensure the Lifeline Alarm is set up correctly. The installation procedure is outlined in this helpful video. You will also receive a detailed installation guide with your alarm. It really is as simple as plugging your alarm in.
Once you’ve joined our service, you’ll be assigned a dedicated account manager. If you have any account queries, you will be able to speak to them directly over the telephone.
A keysafe is a great way of ensuring that your emergency contacts and paramedics can get into your home once you have pressed your pendant. If your emergency contacts cannot be reached by our Response Team, how will the emergency services get in if your door is locked?
Customers with a keysafe pass on their code to our Response Team, who can then share this with paramedics and any emergency contacts who don’t have their own key. The time saved here could make all the difference.
Having a keysafe improves the overall security of your home.