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    • Hi Christine,

      Thank you for your question.

      The personal alarm will still work during a power cut. The alarm has a back-up battery which has a 40-hour charge and this will kick-in should a power cut occur. Once the power cut is over, the back-up battery will then begin to recharge so that it is fully charged once again.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

    • Hi James,

      Once you order your personal alarm you will be given access to both an online and paper version of this form. If you have not received your form please give our team a call on 0800 999 0400.

      Many thanks,
      Josh

    • Good morning Sue,

      Thank you for your question.

      Alongside the standard MyAmie Pendant we also have the Vibby Fall Detector, which is available on an annual plan. The Vibby is worn around the wrist and will automatically send an alert to our Care Team if the wearer has a fall – which means that you don’t have to press the button.

      You can read more about the Vibby Fall Detector here: https://www.lifeline24.co.uk/buy-now/vibby-fall-detector/.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

  1. Hi can someone have one of these if they’re 44 and have a severe mental health disorder and anxiety.

    • Good Afternoon Amanda,

      Thank you for your comment regarding the Lifeline alarm system. We do have many customers who suffer from various mental health conditions using our service. However, in order to determine whether this system would be suited to the person in question, I would strongly recommend giving a member of our Customer Service team a call on freephone 0800 999 0400. From here, the team will be able to provide the best advice for you as they will be able to establish further information about the situation.

      Kind regards,
      Hannah

    • Good Morning Maria,

      Thank you for your comment regarding the Lifeline alarm system.

      There are no moving parts within the pendant and the internal battery has a life of around 7 years so there should not be an occasion where it breaks. If however, in the rare event that the pendant breaks or does not function as intended, there would be no charge for a replacement. Simply inform our Customer Service team and they will be able to get a replacement sent out to you.

      I hope this answers your question, however if you require any further information please do get in touch.

      Kind regards,
      Hannah

  2. You say that the speaker in the unit is loud enough to penetrate walls. Is the opposite true, will the receiver pick up the voice of a frail elderly person from an adjacent room?

    • Good Morning Robert,

      Thank you for your comment regarding the Lifeline alarm system.

      The receiver on the alarm unit is extremely sensitive and would pick up the voice of someone in an adjacent room, however if there was other background noise such as a loud television or radio – this may cause some difficulty when it comes to the operator hearing the alarm user. In this situation, the care team would assume that help was required and contact the alarm user’s emergency contacts to attend to them. So rest assured that even in the event that the alarm user cannot be heard clearly help will still be called for them.

      I hope that this answers your query, however if you do require any further information please do get in touch.

      Kind regards,
      Hannah

        • Good Afternoon Robert,

          You are most welcome! I’m pleased you found my response useful.

          If you do find yourself with any further questions about our services, you’re welcome to contact us directly on the blog, via email at info@lifeline24.co.uk or by telephone on freephone 0800 999 0400.

          Kind regards,

          Hannah

  3. I am interested in installing a personal alarm system for my mother. Also the key safe. Do you offer a service where the key safe is installed when we purchase?
    I’m interested in cost of the life line with the vibbie fall device also. Could you contact me with a quotation please.
    Also do you do a device that works outside the 100m zone?

    • Dear Karen,

      Thank you for your comment regarding the Lifeline system.

      We can offer a key safe installation service at point of order if you so wish, this option is presented to you when choosing which key safe you would like to purchase.

      We have a range of options and quotations that we can provide you with, I will arrange for a member of the Customer Service team to be in touch with you.

      If you do have any further questions please do get in touch.

      Kind regards,

      Hannah

  4. My parents are elderly and insisting on remaining in their own homes. My father has paranoia and is therefore reluctant to pass on keys to anyone!

    Are the contacts required to have a key and if not how will the emergency services enter the property in the case of a fall.

    • Good Morning Anne,

      Thank you for your comment regarding the Lifeline personal alarm system.

      I completely understand, many of our customers feel the same way about giving keys out to other people. Have you suggested the possibility of a keysafe to your father at all? Our Supra C500 is one of only two police approved keysafes in the UK and has the same level of protection as a domestic front door. It has been rigorously tested and has a heavy duty locking mechanism using a long-travel bolt making it extremely pry-resistant. It also has a clutch mechanism which prevents the handle from being forced open.

      You can read more about the Supra C500 here https://www.lifeline24.co.uk/buy-now/supra-c500/ if you wish to show this to your father.

      We do not insist that emergency contacts must be keyholders. However, if none of the emergency contacts have a key, we would require a keysafe to be in place at the property in order to provide access to the emergency services should they be required to attend.

      I hope that this answers your query, but should you wish to discuss this further with a member of the team please do get in touch on freephone 0800 999 0400.

      Kind regards,

      Hannah

    • Good Morning Brian,

      Thank you for your comment regarding the Lifeline personal alarm system.

      We do not provide a service whereby representatives from our company can attend your property to assist you or your wife. Instead, we would ask for some emergency contacts, friends, neighbours, family members etc who would be able to attend in the event of an emergency alarm call, for example aiding you in getting your wife back to her feet. Alternatively, we can contact the emergency services on your behalf should they be required.

      I hope that this answers your query, however if you do have any further questions please do get in touch with our Customer Service team on 0800 999 0400.

      Kind regards,

      Hannah

    • Good Afternoon David,

      Thank you for your comment regarding the Lifeline personal alarm system.

      As this is an emergency line, this is not a number that we will publicly disclose on a blog in order to reduce the chance of unnecessary calls being made to the number. However, if you give our Customer Service team a call on freephone 0800 999 0400 and notify them of your account details they will be able to advise you of the number.

      Kind regards,

      Hannah

  5. Can this system be used where the telephone service is provided by internet router, not a landline?

    • Good morning Alison,

      Thank you for your message. Unfortunately, our personal alarms only work with analogue telephone lines. However, if you give our team a call on freephone 0800 999 0400, you’ll be able to discuss your options with one of our sales advisers.

      I hope this helps.

      Kind Regards,
      Josh

  6. I have terminal cancer and it is possible I will lose my voice sometime in the future. If I am unable to speak once I have pressed the emergency button, what will happen?

    • Hello Angela,

      Thank you for your comment.

      This is a common question and an important one to ask. In the event that your alarm is pressed but you are unable to communicate, our Care Team will follow normal procedure. The first step would be to call your nominated emergency contacts and explain that the alarm has been activated, but they are unable to establish any communication with yourself. The team would ask your contacts if they were available to attend and make sure you were alright.

      If your emergency contacts were unavailable, our Care Team would then go on to call an ambulance and ask them to attend.

      Our Care Team would have your information available on your customer file, so they would know your health conditions. You can also leave special instructions for the team, so they know exactly how to respond in certain situations that are specific to you.

      I hope this information helps but if you have any further questions, please do let us know. You can also contact our customer service team if you would like to discuss anything further.

      Kind Regards,
      Rachel

  7. Hi
    Will my mum need a second phone socket for this item if her landline is already plugged into the phone socket?

    Thankyou

    • Good afternoon Annette,

      The personal alarm unit is plugged into the existing telephone socket, with the telephone then being plugged into the back of the alarm unit via an adaptor – which is provided alongside the alarm. This means there is no need for your mum to add a second telephone socket. Please see our YouTube video for a demonstration on how the alarm is installed – https://youtu.be/41dqbDnNnGY.

      Alternatively, you can call our team on 0800 999 0400. They will be more than happy to answer any questions you have about installation, or any part of our service.

      Thanks,
      Josh

      • My Mum has her phone line plugged into her broadband box if we unplug the phone to plug into the alarm box will the broadband still work?
        Thanks

        • Dear Helen,

          Thank you for getting in touch.

          Our alarms will work alongside any phones or wifi that you currently have in the property. The alarm will not affect how your broadband works.

          Should you require any further assistance with the setup of your alarm system, our friendly technical advisors are able 24hours for your queries.

          Please let us know if you require any further assistance.

          Kind Regards,

          Lifeline24

    • Hi Alfred,

      For further information regarding the personal alarm system please give our friendly customer service team a call on 0800 999 0400. They will be able to answer any further questions you have about our service, and can also guide you through the ordering process over the telephone.

      Thanks,
      Josh

  8. If I am working in the garden, and consequently nowhere near the loudspeaker device but within say the communicable range of 50m, how do I activate the need for assistance should I fall?

  9. Can the Vibby Fall Detector be worn as a pendant, or only on the wrist? Is it also fully waterproof?

    • Hi Nicola,

      The Vibby can be worn around your neck as well as your wrist. Both attachments are included inside the box. The Vibby is also waterproof (up to 1m for 30 minutes. I hope this helps. If you have any further questions please call our customer service team on 0800 999 0400.

  10. Hi
    I’m looking at getting the lifeline put in place for my recently widowed grandma as she has never been alone and I’m hopeful that this will give her some confidence. I just have one question- The telephone number that is used, what is the charge for this as I don’t want my relative to get a large bill. Also is the number telephone only utilised when the person presses the alarm or is there an ongoing charge for being connected to your service?

    • Hi Tracy,

      There is no on-going telephone charge. Once the personal alarm has been installed, your grandma would simply need to push the help button on her pendant or alarm base unit, and the alarm will dial through to our 24/7 Response Team. There is no charge for making an alarm call. If you require further information, please call our customer service team on freephone 0800 999 0400.

      • This is not true my gran has had many charges on her bill. She hasn’t even pressed the button!

        We where not notified of this when signing up.

        Can this be resolved please.

        • Hi Tracy. Please call our customer service team on 0800 999 0400. They will be able to help solve any issues with your gran’s account. Thank you.

    • Hi Rick,

      For people who may be at more risk of a fall or medical problem which could lead to them being unable to push their button, we would advise choosing a fall detector pendant instead. This device automatically detects when the user has fallen, and dials through to our 24/7 Response Team with the user having to press anything. The Response Team will respond instantly and arrange for help. I hope this helps. For further information please call our customer service team on 0800 999 0400.

  11. Am looking at getting one of these for a friend who has no family members or close neighbours how would this work?

    • Hi Sheila,

      The alarm user having nobody to act as their emergency contacts is not an issue. In the event of the alarm being activated, our 24/7 Response Team would dial through and speak to your friend through the loudspeaker on the base unit. They would ask if the alarm user is okay and if they require assistance. If they do, our Response Team would call for an ambulance.

      I hope this helps. For further information please call our customer service team on 0800 999 0400.

    • Hi Richard,

      We advise all of our alarm users to test their pendant button on a monthly basis. The alarm’s base unit completes its own automatic test to ensure everything is working correctly.

      I hope this helps. Please call our customer service team on 0800 999 0400 for more information about the Lifeline service.

  12. I read that your alarm has a range of 100 m. Will conversations be picked up at this range?

    • Hi Derek,

      Once the alarm has been activated, voices should be able to be picked up at a long range, as the alarm comes built with a loudspeaker.
      However, if you’re ever unsure, our alarm team can always go through a test call, in which the user can walk around the house to test whether they are still able to be heard in certain areas of the house.

      I hope this helps!

  13. Looking for a alarm for my very elderly mother in law who suffers heart problems what is the monthly cost and the cost of suppling many thanks
    I await your reply
    Sue

    • Hi Mrs Smith,

      There are two price plans available for our personal alarms, a Monthly Plan and an Annual Plan. The Monthly Plan is £12.49 per month. The first three months are paid upfront, alongside a £35 setup fee. The Annual Plan is £154 per year, including the £35 setup fee. With the Annual Plan you get 12 months coverage for the price of nine. Please note that these prices are VAT Exclusive. Alarm users suffering from long-term medical conditions are VAT exempt.

      You can learn more about the pricing of our system, and how it works, by giving our customer service team a call for free on 0800 999 0400. They’ll be more than happy to answer any queries, and can take your order over the telephone.

  14. We initially took up the monthly plan as we were uncertain that my mother would be willing to use the alarm. She is now happy with it and as we continue long term we wonder if there is a cheaper plan we could use?

    There appears to be a problem with the box at the moment.the call facility works perfectly but the box appears to be interrupting telephone calls. BT say the line is working fine but Mum’s calls are ringing in the box and she can’t access them on the phone.periodically the phone also cuts out. We have used a new phone but the problem persists.we now feel it must be the box at fault and would like to try a replacement.

    • Hi there,

      Our customer service team will be able to help with your pricing options and also with the problems you’re encountering. Please give them a call for free on 0800 999 0400. They’re available 24 hours a day, 7 days a week. A member of the team will be more than happy to advise.

  15. My mother is disabled with MS and is very hard of hearing so will not be able to hear or answer the responder call, can we still use this service?
    Can we have her care team as the first emergency contact or does this have to be next of kin?
    Thansk

    • Hi Beaulagh,

      Thanks for your question.

      This service is of course still available to you. If we are unable to communicate with the alarm user, the emergency contact will be notified as a precaution. The emergency contacts can be whoever is most suitable – be this a family member, neighbour or a carer.

      I hope this helps.

  16. My 88 year old mother in law is prone to falls , I’d be very interested in finding out the cost of this please?

    • Hi Claire,

      For our Lifeline Alarm, we have two plans – the Monthly Plan and the Annual Plan. The Monthly Plan is £12.49 a month, with first three months paid upfront, alongside a £35 setup fee. The Annual Plan is £154 per year, including the £35 setup fee. With the Annual Plan you get 12 months coverage for the price of nine. Please note that these prices are VAT Exclusive. Alarm users suffering from long-term medical conditions are VAT exempt.

      You can learn more about the pricing of our system, and how it works, by giving our customer service team a call for free on 0800 999 0400. They’ll be more than happy to answer any queries, and can take your order over the telephone or alternatively you can order online!

  17. Could you please let me know how much a personal alarm is per month. My dad has Parkinson’s disease and has deteriorated recently

    • Hi Kate,

      We’re very sorry to hear about your father. With regards to your question, our monthly personal alarm plans start from £12.49 a month, but this is subject to VAT and set-up fees. For more information and a full package summary, please contact our team on 0800 999 0400, who will be able to advise further.

      Thanks,

    • Hi Kim,

      We do have many users of the Lifeline alarm who suffer from Dementia – to discuss personal cases and what we can offer, please get in touch with our team by calling 0800 999 0400 who will be able to advise further.

      Thanks!

  18. I have visited your website @lifeline24.co.uk and read your post about” An In-Depth Look at the Personal Alarm Service”. In your post, you have made some useful points to safeguard live alone people.
    Your post helps me to safeguard my parents specially when they live alone from me.
    I like the way you have written this article
    I have booked mark your site.
    Am I allowed to share my post link in this comments section?
    I have published a post about
    ”Tips to stay safe at Home when You’re older and alone?”. I hope it might be of interest to your audience.
    Thanks!
    V.Pirapuram

    • Hi Jean,

      Thanks for your question.

      We serve the entire UK – as we do not come out and install the alarm, it would be a case of you receiving the alarm and installing it yourself (this is very easy to do, and if you are unsure we can talk you through it on the phone.) We will then work with you to test it over the phone and make sure it is set up correctly. If you have any further questions, please don’t hesitate to get in touch on 0800 999 0400.

    • Hi Wendy,

      The Lifeline Vi Alarm Unit features a loudspeaker, which can be set to be rather loud for those who are hard of hearing, so this should be fine.

      Thanks,

  19. What if someone doesn’t have anyone appropriate to be an emergency contact? You keep calling me to help my dad when I’m pregnant, have 4 children in bed asleep and I am registered disabled myself, I live over 10miles away and my partner doesn’t drive. Who is supposed to help my dad when I can not?

    • Hi Louise,

      Your father (or anyone who is designated to call on his behalf) can update his emergency contacts at any time by giving our team a call, if you are not the best person to contact in an emergency. Please give our team a call on 0800 999 0400 to discuss this.

      Thanks,

  20. Hi
    My Mum had a Piper Lifeline but sadly passed away. Do you want the unit back and how do I return it?

    • Hi Catrina,

      We’re very sorry to hear about your mother, our thoughts are with you and your family at this time. When you are ready, if you’d like to get in touch with our team by calling 0800 999 0400, we will be able to discuss returning the alarm unit.

      I hope this helps.

  21. I wonder if a member of your staff would be kind enough to call to inspect my home. I a m a bit concerned about connections, the power and appliance may have to be in different rooms.

    • Hi William,

      If you give our team a call on 0800 999 0400, we’ll see how we can help talk you through this.

      Thanks,

  22. My son has epilepsy is 45 and lives on his own this alarm seems suitable but aimed at the elderly. Can you advise

    • Hi Denise,

      Thank you for getting in touch.

      The Lifeline 24 Personal Alarm is designed specifically to ensure that everyone can live independently and safely in their own home. This service is for anyone, including the elderly and disabled especially.

  23. The Lifeline Vi Alarm Unit features a loudspeaker, which can be set to be rather loud for those who are hard of hearing, so this should be fine.

    Thanks,

    • Hi Kerry,

      Unfortunately, we do not provide alarms that will monitor whether you have seizures. We offer a personal alarm system which you press if you have fallen or need assistance, which will then prompt our team to call and check on you, and, if necessary, call your emergency contact to come and check on you.

      I hope this helps.

  24. I have a MyAmie pendant but would like to replace the neck cord so it can be washed. Can I purchase this separately?

  25. My Mother has an alarm & notes from her phone bill that around the 5th of each month, around 10.30 at night a call is registered to the same number that shows on the bill when she does her monthly test on the 23rd. Is the unit performing its own ‘silent’ test?

    • Hi Julie!

      The alarm does perform a silent test once a month, sending a signal to the unit and generating a report which allows us to see if there are any faults or issues reported. This lasts about a second and is usually relatively silent so shouldn’t disturb your mother – this does sound like what you are reporting. I hope this helps, but if you have any further questions please do get in touch with our team by calling 0800 999 0400

      Thanks,

  26. I would like to use your service, but when in the UK I live in a holiday mobile home whoch does not have a landline. I have a TV but don’t really know how these systems sork.
    Is there a way I can be connected to your service?

    • Hi Ann,

      Thanks for getting in touch. If you do not have a landline, you may benefit from our GSM alarm – this alarm does not require an active landline to operate, as it operates on a mobile phone network.

      For more information, you can visit the product page: https://www.lifeline24.co.uk/gsm-alarms/ or please do feel free to call our friendly team on 0800 999 0400 where we will be able to advise you further.

      Thanks!

  27. I am the carer/wife for my husband and am with him all of the time. Is it allowed for me to activate the button if we install your system, when my husband falls? I do find the situation very stressful when it happens and do not always think very clearly
    Thankyou

    • Hi Avril,

      Yes, we would certainly be able to call for help on your behalf if your husband was in need of assistance. Our operators would ask a few short questions to identify what type of help was required, for example one of his listed contacts or the emergency services, before arranging that help for you.

      Best wishes,
      Lifeline24

    • Hi Peter,

      The cables used are 3 metres long and need to be directly connected, without any extensions in between the power socket and telephone socket.

      Best wishes,
      Lifeline24

    • Hi Neil,

      We have three different plans available, starting at £12.49 a month (for VAT exempt customers). Our page here lays out all plans available – https://www.lifeline24.co.uk/pricing/. If you have any other questions, please do not hesitate to get in contact with us at 0800 999 0400.

      Best Wishes,
      Lifeline24

  28. Is the iVi fall detector additional to the MyAmie pendant i.e. you would need both, or does the fall detector also do what the My Amie does plus detect falls?
    Can the iVi also be worn around the neck or only on the wrist?

    • Hello Peter,

      Our fall detector pendant buttons are similar to the red button pendants, as an individual can press the pendant in the case of an emergency or cancel a false call. Unlike our standard red pendant, the Fall Detector Pendant can automatically send an alert call to the Response Team if the wearer suffers a fall or faints. You would not need both pendants, although some of our customers find it useful to have an additional pendant.

      All of our pendants can be worn both on the wrist and around the neck.

      If you have any further questions, please do not hesitate to contact us at info@lifeline24.co.uk or 0800 999 0400.

      Best wishes,
      Aimee

  29. Hi, my elderly mum has has the alarm system for the last year and we are delighted with the wonderful service she gets.
    unfortunately she has lost her pendant and in spite of searching her bungalow can’t find it..!!
    can we purchase another pendant or does she get a replacement and how do we sort this asap.??
    kindest regards
    Sharon

    • Hello Sharon,

      We are very happy to hear that you and your mother are happy with the service that we provide at Lifeline24. If your pendant is still missing, we advise that you buy a replacement pendant. To do so, please call us on 0800 999 0400 and our customer service team will be able to help you.

      Best wishes,
      Lifeline24

  30. hello my name is Heidi and i have my mum living with me, she is 77 and has arthritis ,i work full time so she spends quite a lot of time on her own,my mum has fallen in the past and lucky i have been around to help her up but i am afraid that if she falls when i am working i will not know, so i just wondering if she applies for the life line.
    My mum is also on pension credit so will this mean she will still have to pay of the use of the life line.
    thank you for taken the time to read my message.

    • Hi Heidi,

      If you are afraid of your mother falling when you are working, we highly recommend that you get in contact with our team to find out more about our Personal Alarm plans today. If you call us on 0800 999 0400 or info@lifeline24.co.uk, our team will be able to help you.

      Best wishes,
      Lifeline24

  31. I am thinking of having a personal alarm, do you have any brochures or do reps call to discuss?

    • Hi Doreen,

      If you call us on 0800 999 0400, a member of our Customer Service Team will be able to answer any questions that you have regarding our personal alarm plans.

      Best wishes,
      Lifeline24

    • Hi John,

      The Lifeline24 base unit needs to be in the main telephone point where it comes into the property, rather than an extension. If you have any further questions, please do not hesitate to get in touch with our team.

      Best wishes,
      Lifeline24

  32. Hi There,
    I am looking for a affordable alarm for my Mum who lives alone, she is 84yrs old and seems to qualify for VAT exemption on the basis she has quite a few of the conditions listed and more.
    How does this work in terms of price ect.
    Please could you advise further.
    Kind Regards
    Anni Matthews.

    • Hi Doreen,

      If believe that your mother is VAT exempt, you will be able to order the Lifeline24 personal alarm plan at a lower cost as VAT will be taken off the price. You can head to https://www.lifeline24.co.uk/vat-exemption/ to find out more or call us on 0800 999 0400, and a member of our Customer Service Team will be able to help you.

      Best wishes,
      Lifeline24

  33. Good evening.
    Are you able to send a printed brochure directly to the lady who is interested in having one of your alarms? She doesn’t have access to the internet and would prefer to read about your product before she purchases it.
    Thank you.
    L Jones

    • Hi Linda,

      We very much understand and can certainly arrange this. A member of our team has sent you an email to confirm the delivery address, and then we will be able to post our Information Pack as requested.

      If you have any other questions, please do not hesitate to get in contact.

      Best wishes,
      Lifeline24

  34. Good morning, I am interested in a personal alarm for my elderly mother who has just had her 2nd heart attack and lives alone. Can you tell me how the system works if she is upstairs and needs help as the base unit would be situated downstairs.?
    Many thanks
    Sue

    • Hi Sue,

      If the alarm was activated and we couldn’t hear your mother, we would follow the ‘no response process’. Firstly, we would call your mother back on the home phone and if applicable their mobile phone a few times. If there was no answer, we would then call through your mother’s list of emergency contacts and ask someone to attend. Should nobody be able to attend, we would then call an ambulance for a welfare check and leave a voicemail with NOK notifying them of such.

      I hope that this helps. Please do not hesitate to get in contact with any further questions.

      Best wishes,
      Lifeline24

  35. If the unit developed a fault and stopped working, say on a Friday morning. How would the problem be rectified? How long would we be without a working panic button?

    • Hello Paul,

      Thank you for getting in touch.

      All of our equipment is provided on a rental basis, this means that should the unit develop a fault replacement equipment will be sent out immediately for next day delivery. Our technical team are on hand 24hours a day to help resolve any issues that may arise.

      Should there be a low battery or fault with the unit, the box will send an alert through to our Alarm Response Centre who will contact the user or their contacts to advise of the problem.

      Additionally, we request our users press their alarm once a month to check-in with our team and test the system.

      I hope this has provided further clarity. If you have any other questions, please do not hesitate to get in contact.

      Best Wishes,
      Lifeline24

  36. I have a landline for my internet but don’t have a phone connected I only have my mobile will I have to buy a phone to connect it to

  37. I’ve been looking at your products. It says that the alarm has to be plugged into the phone socket. Our sky tv/ Internet is plugged into the phone line so how does this work with the alarm system?

    • Hello Agnes,

      Thank you for getting in touch. I am pleased to hear you have found our blog to be helpful!

      All our alarms are sent via Royal Mail tracked 24-hour post. If you order by the end of the working day it will arrive the very next day.

      You will also need to complete our New Customer Form before using the alarm, but you can do this online while the alarm is on its way. Once you’ve placed your order, our Customer Service Team will give you all the help and information you need.

      Once you receive the system it is just a case of simply plugging it in and you’re ready to go! For more information on installing your alarm please visit: https://www.lifeline24.co.uk/installing-your-lifeline-alarm/.

      If you require any further assistance please do not hesitate to get in touch!

      Kind Regards,

      Lifeline24

    • Dear Lynda,

      Thank you for getting in contact today.

      As requested I have sent an information pack to the email address you have provided.

      We can also post out an information pack out to you. Should you wish to organise this, please call our friendly Customer Service team on 0800 999 0400 or email us at info@lifeline24.co.uk.

      Kind Regards,

      Lifeline24

  38. If family member can’t be notified or
    Can’t attend what would the next step be if client has raised alarm and no answer to your voice responses

    • Hello Sonia,

      Thank you for your question.

      In the event that we are unable to reach any family members or nominated contacts, we will call the emergency services.

      As long as the button has been pressed we will ensure the call is followed up until we receive verbal confirmation that the user is safe.

      Please let us know if we can be of any further assistance. You can contact our friendly Customer Service team on 0800 999 0400 or email us at info@lifeline24.co.uk.

      Kind Regards,

      Lifeline24

  39. I am seroiusly considering buying a personal alarm with Burton Keyguard. I do have one qestion, Does the purchase tie me to a contract for a considerable time ?

    • Dear Ralph,

      Thank you for your query.

      Our minimum term is 3months. You can take out our plans either for the year upfront, or pay quarterly every 3 months.

      I have emailed you over more information about our different plans and pricing.

      Please let us know if we can be of any further assistance. You can contact our friendly Customer Service team on 0800 999 0400 or email us at info@lifeline24.co.uk.

      Kind Regards,

      Lifeline24

    • Hello Sylvia,

      Thank you for your comment.

      We do our best to make our service as cost-effective and accessible to everyone as possible. Our systems start from £12.49 per month.

      If you would like to discuss which plan would be best for you, please contact our friendly Customer Service team on 0800 999 0400 or by emailing info@lifeline24.co.uk.

      Kind Regards,

      Lifeline24

    • Hello Gwyneth,

      Thank you for your comment.

      You are more than welcome to change your key safe code as often as you wish.

      However, we do request that let inform us if you are to do so so we can ensure our records are up to date.

      Should you have any further questions, please do not hesitate to get in touch.

      Kind Regards,

      Lifeline24

  40. Hi, I need a best solution for aged stubborn, forgetful and fragile aunt, wrist activated preferably alarm with fall alert, please can you advise best option. Thanks Steph

    • Hello,

      Thank you for your comment.

      You can cancel your account at any time by simply contacting our friendly Customer Serive team.

      Please let us know if you have any further queries.

      Thank you,

      Lifeline24

  41. Can you tell me what telephone number is used for dialling the call centre. Is this number a 0845 or similar premium rate number?

    • Hello Stuart,

      Thank you for your query.

      We do not use a premium rate number for the alarm system. Whilst we will never charge you for using the system, any calls will appear on your phone statement as a standard rate phone call.

      Please let us know if you have any further queries.

      Kind Regards,

      Lifeline24

    • Dear Juliette,

      Thank you for your comment.

      I have sent out information to the email address you have provided.

      Should you require any further assistance, or wish to request a needs assessment with one of our friendly Customer Service team please call us on 0800 999 0400.

      Kind Regards,

      Lifeline24

  42. I am considering having a personal alarm in case of emergencies, ie: a fall, I am 85 years old and live with my husband so it only needs to be a basic one for when I can’t raise him. This has happened when in the garden.
    Could you please tell me the cost of having this alarm

    • Hello Marjorie,
      Thank you for your comment – you can find pricing information for all our Lifeline alarms by clicking here. Alternatively, please feel free to give us a call on our freephone number 0800 999 0400 and we will be happy to talk you through our different pricing plans.

      Kind regards,
      Lifeline24

  43. Unfortunately I have lost my life line button it was on a cord which I could wear around my neck. I took it off as I was going out and I can not find it.
    My .husband has the wrist button.
    I can’t remember when we joined . We make a monthly payment of about £19.00.
    Kind regards. Mrs Bowen

    • Hello Mrs Bowen,
      Thank you for getting in touch. In this case, I would advise you to give us a call on our freephone number 0800 999 0400 and we will be able to arrange a replacement pendant for you.
      Kind regards,
      Lifeline24

    • Hello John,
      Yes, people with mental health conditions can absolutely benefit from a Lifeline alarm. If you’d like to discuss this in any more detail, please give us a call on our freephone number 0800 999 0400 or send an email to info@lifeline24.co.uk and we will be able to answer any questions you may have.
      Kind regards,
      Lifeline24

  44. I am very interested in the GPS device. I have epilepsy and am often unconscious until at least when I reach hospital.
    Does the device detect the fall? This would be essential as I am not usually able to press any button.

    • Hello Paul,

      Thank you for your comment. Yes, the GPS Alarm contains a built-in fall detector which you can choose to activate during the set-up process. You can also activate the alarm manually by pressing and holding the buttons. If you have any more questions, please feel free to get in touch by telephone (0800 999 0400) or email (info@lifeline24.co.uk).

      Kind regards,
      Lifeline24

  45. My parents are interested in your alarm. They would like to see a brochure as they don’t have the internet and dislike looking at anything online. Do you have anything which you could send them?

    • Hello Angela,

      Thanks for your comment. We do offer some printed information packs. To request one for your parents, just give us a call on our freephone number 0800 999 0400 or send an email to info@lifeline24.co.uk

      Kind regards,
      Lifeline24

    • Hello Mavis,

      Thanks for your comment. I’d be happy to provide some information about pricing.
      Our standard Lifeline Alarm and Pendant is available on a few different pricing plans. The monthly plan is £12.49 per month (billed quarterly), while the annual plan is £119. We also offer a lifetime plan, which is a one-off payment of £699.
      Then there is the Fall Detector alarm, which costs £189 on an annual plan. We also have a GPS-enabled alarm that works outside the home too – this costs £244 on an annual plan. Finally, for those who do not have a landline connection and only need protection in the home, there is the Lifeline Digital GSM alarm, which costs £195 on an annual plan.
      All of our Lifeline alarm plans are subject to a one-off setup fee of £35. This covers the costs of testing, linking, and pre-programming the alarm unit as well as the administration costs of opening an account with the Alarm Response Centre. Please note that all the prices above are VAT-exclusive, as more than 90% of our customers qualify for VAT exemption.

      For more information on our pricing, please click here or give us a call on our freephone number: 0800 999 0400.

      Thanks and kind regards,
      Lifeline24

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Excellent
08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.76 based on 5925
Reviews

Very impressed with the customer service. Items arrived on time, easy to install, and customer service, including the test call made by my very elderly aunt was superb.

Very impressed with the customer service. Items arrived on time, easy to install, and customer service, including the test call made by my very elderly aunt was superb.

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

I have always heard good reports of Lifeline and finally I have one and straight away I've got peace of mind. Thank you.

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

Next day delivery. Clear instructions for set up and lovely team to take us through the set up test process. Really impressed that the alarm button worked from the bottom of the garden!

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

I ordered the unit yesterday, it was delivered today, and I’m going to install it at my mother’s house tomorrow. Massive kudos to Rachael in your Customer Service team, who was exceptional, and made the whole process very easy.

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

Everything went well with ordering, delivery and ease of set up How my Mum gets on with it is another matter Time will tell but if she presses the pendant regularly as she doesn't understand it then I will have to re assess

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