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    • Hi Christine,

      Thank you for your question.

      The personal alarm will still work during a power cut. The alarm has a back-up battery which has a 40-hour charge and this will kick-in should a power cut occur. Once the power cut is over, the back-up battery will then begin to recharge so that it is fully charged once again.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

    • Hi James,

      Once you order your personal alarm you will be given access to both an online and paper version of this form. If you have not received your form please give our team a call on 0800 999 0400.

      Many thanks,
      Josh

    • Good morning Sue,

      Thank you for your question.

      Alongside the standard MyAmie Pendant we also have the Vibby Fall Detector, which is available on an annual plan. The Vibby is worn around the wrist and will automatically send an alert to our Care Team if the wearer has a fall – which means that you don’t have to press the button.

      You can read more about the Vibby Fall Detector here: https://www.lifeline24.co.uk/buy-now/vibby-fall-detector/.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

    • Good Afternoon Amanda,

      Thank you for your comment regarding the Lifeline alarm system. We do have many customers who suffer from various mental health conditions using our service. However, in order to determine whether this system would be suited to the person in question, I would strongly recommend giving a member of our Customer Service team a call on freephone 0800 999 0400. From here, the team will be able to provide the best advice for you as they will be able to establish further information about the situation.

      Kind regards,
      Hannah

    • Good Morning Maria,

      Thank you for your comment regarding the Lifeline alarm system.

      There are no moving parts within the pendant and the internal battery has a life of around 7 years so there should not be an occasion where it breaks. If however, in the rare event that the pendant breaks or does not function as intended, there would be no charge for a replacement. Simply inform our Customer Service team and they will be able to get a replacement sent out to you.

      I hope this answers your question, however if you require any further information please do get in touch.

      Kind regards,
      Hannah

  1. You say that the speaker in the unit is loud enough to penetrate walls. Is the opposite true, will the receiver pick up the voice of a frail elderly person from an adjacent room?

    • Good Morning Robert,

      Thank you for your comment regarding the Lifeline alarm system.

      The receiver on the alarm unit is extremely sensitive and would pick up the voice of someone in an adjacent room, however if there was other background noise such as a loud television or radio – this may cause some difficulty when it comes to the operator hearing the alarm user. In this situation, the care team would assume that help was required and contact the alarm user’s emergency contacts to attend to them. So rest assured that even in the event that the alarm user cannot be heard clearly help will still be called for them.

      I hope that this answers your query, however if you do require any further information please do get in touch.

      Kind regards,
      Hannah

        • Good Afternoon Robert,

          You are most welcome! I’m pleased you found my response useful.

          If you do find yourself with any further questions about our services, you’re welcome to contact us directly on the blog, via email at info@lifeline24.co.uk or by telephone on freephone 0800 999 0400.

          Kind regards,

          Hannah

  2. I am interested in installing a personal alarm system for my mother. Also the key safe. Do you offer a service where the key safe is installed when we purchase?
    I’m interested in cost of the life line with the vibbie fall device also. Could you contact me with a quotation please.
    Also do you do a device that works outside the 100m zone?

    • Dear Karen,

      Thank you for your comment regarding the Lifeline system.

      We can offer a key safe installation service at point of order if you so wish, this option is presented to you when choosing which key safe you would like to purchase.

      We have a range of options and quotations that we can provide you with, I will arrange for a member of the Customer Service team to be in touch with you.

      If you do have any further questions please do get in touch.

      Kind regards,

      Hannah

  3. My parents are elderly and insisting on remaining in their own homes. My father has paranoia and is therefore reluctant to pass on keys to anyone!

    Are the contacts required to have a key and if not how will the emergency services enter the property in the case of a fall.

    • Good Morning Anne,

      Thank you for your comment regarding the Lifeline personal alarm system.

      I completely understand, many of our customers feel the same way about giving keys out to other people. Have you suggested the possibility of a keysafe to your father at all? Our Supra C500 is one of only two police approved keysafes in the UK and has the same level of protection as a domestic front door. It has been rigorously tested and has a heavy duty locking mechanism using a long-travel bolt making it extremely pry-resistant. It also has a clutch mechanism which prevents the handle from being forced open.

      You can read more about the Supra C500 here https://www.lifeline24.co.uk/buy-now/supra-c500/ if you wish to show this to your father.

      We do not insist that emergency contacts must be keyholders. However, if none of the emergency contacts have a key, we would require a keysafe to be in place at the property in order to provide access to the emergency services should they be required to attend.

      I hope that this answers your query, but should you wish to discuss this further with a member of the team please do get in touch on freephone 0800 999 0400.

      Kind regards,

      Hannah

    • Good Morning Brian,

      Thank you for your comment regarding the Lifeline personal alarm system.

      We do not provide a service whereby representatives from our company can attend your property to assist you or your wife. Instead, we would ask for some emergency contacts, friends, neighbours, family members etc who would be able to attend in the event of an emergency alarm call, for example aiding you in getting your wife back to her feet. Alternatively, we can contact the emergency services on your behalf should they be required.

      I hope that this answers your query, however if you do have any further questions please do get in touch with our Customer Service team on 0800 999 0400.

      Kind regards,

      Hannah

    • Good Afternoon David,

      Thank you for your comment regarding the Lifeline personal alarm system.

      As this is an emergency line, this is not a number that we will publicly disclose on a blog in order to reduce the chance of unnecessary calls being made to the number. However, if you give our Customer Service team a call on freephone 0800 999 0400 and notify them of your account details they will be able to advise you of the number.

      Kind regards,

      Hannah

    • Good morning Alison,

      Thank you for your message. Unfortunately, our personal alarms only work with analogue telephone lines. However, if you give our team a call on freephone 0800 999 0400, you’ll be able to discuss your options with one of our sales advisers.

      I hope this helps.

      Kind Regards,
      Josh

  4. I have terminal cancer and it is possible I will lose my voice sometime in the future. If I am unable to speak once I have pressed the emergency button, what will happen?

    • Hello Angela,

      Thank you for your comment.

      This is a common question and an important one to ask. In the event that your alarm is pressed but you are unable to communicate, our Care Team will follow normal procedure. The first step would be to call your nominated emergency contacts and explain that the alarm has been activated, but they are unable to establish any communication with yourself. The team would ask your contacts if they were available to attend and make sure you were alright.

      If your emergency contacts were unavailable, our Care Team would then go on to call an ambulance and ask them to attend.

      Our Care Team would have your information available on your customer file, so they would know your health conditions. You can also leave special instructions for the team, so they know exactly how to respond in certain situations that are specific to you.

      I hope this information helps but if you have any further questions, please do let us know. You can also contact our customer service team if you would like to discuss anything further.

      Kind Regards,
      Rachel

  5. Hi
    Will my mum need a second phone socket for this item if her landline is already plugged into the phone socket?

    Thankyou

    • Good afternoon Annette,

      The personal alarm unit is plugged into the existing telephone socket, with the telephone then being plugged into the back of the alarm unit via an adaptor – which is provided alongside the alarm. This means there is no need for your mum to add a second telephone socket. Please see our YouTube video for a demonstration on how the alarm is installed – https://youtu.be/41dqbDnNnGY.

      Alternatively, you can call our team on 0800 999 0400. They will be more than happy to answer any questions you have about installation, or any part of our service.

      Thanks,
      Josh

    • Hi Alfred,

      For further information regarding the personal alarm system please give our friendly customer service team a call on 0800 999 0400. They will be able to answer any further questions you have about our service, and can also guide you through the ordering process over the telephone.

      Thanks,
      Josh

  6. If I am working in the garden, and consequently nowhere near the loudspeaker device but within say the communicable range of 50m, how do I activate the need for assistance should I fall?

  7. Can the Vibby Fall Detector be worn as a pendant, or only on the wrist? Is it also fully waterproof?

    • Hi Nicola,

      The Vibby can be worn around your neck as well as your wrist. Both attachments are included inside the box. The Vibby is also waterproof (up to 1m for 30 minutes. I hope this helps. If you have any further questions please call our customer service team on 0800 999 0400.

  8. Hi
    I’m looking at getting the lifeline put in place for my recently widowed grandma as she has never been alone and I’m hopeful that this will give her some confidence. I just have one question- The telephone number that is used, what is the charge for this as I don’t want my relative to get a large bill. Also is the number telephone only utilised when the person presses the alarm or is there an ongoing charge for being connected to your service?

    • Hi Tracy,

      There is no on-going telephone charge. Once the personal alarm has been installed, your grandma would simply need to push the help button on her pendant or alarm base unit, and the alarm will dial through to our 24/7 Response Team. There is no charge for making an alarm call. If you require further information, please call our customer service team on freephone 0800 999 0400.

      • This is not true my gran has had many charges on her bill. She hasn’t even pressed the button!

        We where not notified of this when signing up.

        Can this be resolved please.

        • Hi Tracy. Please call our customer service team on 0800 999 0400. They will be able to help solve any issues with your gran’s account. Thank you.

    • Hi Rick,

      For people who may be at more risk of a fall or medical problem which could lead to them being unable to push their button, we would advise choosing a fall detector pendant instead. This device automatically detects when the user has fallen, and dials through to our 24/7 Response Team with the user having to press anything. The Response Team will respond instantly and arrange for help. I hope this helps. For further information please call our customer service team on 0800 999 0400.

  9. Am looking at getting one of these for a friend who has no family members or close neighbours how would this work?

    • Hi Sheila,

      The alarm user having nobody to act as their emergency contacts is not an issue. In the event of the alarm being activated, our 24/7 Response Team would dial through and speak to your friend through the loudspeaker on the base unit. They would ask if the alarm user is okay and if they require assistance. If they do, our Response Team would call for an ambulance.

      I hope this helps. For further information please call our customer service team on 0800 999 0400.

    • Hi Richard,

      We advise all of our alarm users to test their pendant button on a monthly basis. The alarm’s base unit completes its own automatic test to ensure everything is working correctly.

      I hope this helps. Please call our customer service team on 0800 999 0400 for more information about the Lifeline service.

    • Hi Derek,

      Once the alarm has been activated, voices should be able to be picked up at a long range, as the alarm comes built with a loudspeaker.
      However, if you’re ever unsure, our alarm team can always go through a test call, in which the user can walk around the house to test whether they are still able to be heard in certain areas of the house.

      I hope this helps!

  10. Looking for a alarm for my very elderly mother in law who suffers heart problems what is the monthly cost and the cost of suppling many thanks
    I await your reply
    Sue

    • Hi Mrs Smith,

      There are two price plans available for our personal alarms, a Monthly Plan and an Annual Plan. The Monthly Plan is £12.49 per month. The first three months are paid upfront, alongside a £35 setup fee. The Annual Plan is £154 per year, including the £35 setup fee. With the Annual Plan you get 12 months coverage for the price of nine. Please note that these prices are VAT Exclusive. Alarm users suffering from long-term medical conditions are VAT exempt.

      You can learn more about the pricing of our system, and how it works, by giving our customer service team a call for free on 0800 999 0400. They’ll be more than happy to answer any queries, and can take your order over the telephone.

  11. We initially took up the monthly plan as we were uncertain that my mother would be willing to use the alarm. She is now happy with it and as we continue long term we wonder if there is a cheaper plan we could use?

    There appears to be a problem with the box at the moment.the call facility works perfectly but the box appears to be interrupting telephone calls. BT say the line is working fine but Mum’s calls are ringing in the box and she can’t access them on the phone.periodically the phone also cuts out. We have used a new phone but the problem persists.we now feel it must be the box at fault and would like to try a replacement.

    • Hi there,

      Our customer service team will be able to help with your pricing options and also with the problems you’re encountering. Please give them a call for free on 0800 999 0400. They’re available 24 hours a day, 7 days a week. A member of the team will be more than happy to advise.

  12. My mother is disabled with MS and is very hard of hearing so will not be able to hear or answer the responder call, can we still use this service?
    Can we have her care team as the first emergency contact or does this have to be next of kin?
    Thansk

    • Hi Beaulagh,

      Thanks for your question.

      This service is of course still available to you. If we are unable to communicate with the alarm user, the emergency contact will be notified as a precaution. The emergency contacts can be whoever is most suitable – be this a family member, neighbour or a carer.

      I hope this helps.

  13. My 88 year old mother in law is prone to falls , I’d be very interested in finding out the cost of this please?

    • Hi Claire,

      For our Lifeline Alarm, we have two plans – the Monthly Plan and the Annual Plan. The Monthly Plan is £12.49 a month, with first three months paid upfront, alongside a £35 setup fee. The Annual Plan is £154 per year, including the £35 setup fee. With the Annual Plan you get 12 months coverage for the price of nine. Please note that these prices are VAT Exclusive. Alarm users suffering from long-term medical conditions are VAT exempt.

      You can learn more about the pricing of our system, and how it works, by giving our customer service team a call for free on 0800 999 0400. They’ll be more than happy to answer any queries, and can take your order over the telephone or alternatively you can order online!

  14. Could you please let me know how much a personal alarm is per month. My dad has Parkinson’s disease and has deteriorated recently

    • Hi Kate,

      We’re very sorry to hear about your father. With regards to your question, our monthly personal alarm plans start from £12.49 a month, but this is subject to VAT and set-up fees. For more information and a full package summary, please contact our team on 0800 999 0400, who will be able to advise further.

      Thanks,

    • Hi Kim,

      We do have many users of the Lifeline alarm who suffer from Dementia – to discuss personal cases and what we can offer, please get in touch with our team by calling 0800 999 0400 who will be able to advise further.

      Thanks!

  15. I have visited your website @lifeline24.co.uk and read your post about” An In-Depth Look at the Personal Alarm Service”. In your post, you have made some useful points to safeguard live alone people.
    Your post helps me to safeguard my parents specially when they live alone from me.
    I like the way you have written this article
    I have booked mark your site.
    Am I allowed to share my post link in this comments section?
    I have published a post about
    ”Tips to stay safe at Home when You’re older and alone?”. I hope it might be of interest to your audience.
    Thanks!
    V.Pirapuram
    Author of website: https://knownsafety.com

    • Hi Jean,

      Thanks for your question.

      We serve the entire UK – as we do not come out and install the alarm, it would be a case of you receiving the alarm and installing it yourself (this is very easy to do, and if you are unsure we can talk you through it on the phone.) We will then work with you to test it over the phone and make sure it is set up correctly. If you have any further questions, please don’t hesitate to get in touch on 0800 999 0400.

    • Hi Wendy,

      The Lifeline Vi Alarm Unit features a loudspeaker, which can be set to be rather loud for those who are hard of hearing, so this should be fine.

      Thanks,

  16. What if someone doesn’t have anyone appropriate to be an emergency contact? You keep calling me to help my dad when I’m pregnant, have 4 children in bed asleep and I am registered disabled myself, I live over 10miles away and my partner doesn’t drive. Who is supposed to help my dad when I can not?

    • Hi Louise,

      Your father (or anyone who is designated to call on his behalf) can update his emergency contacts at any time by giving our team a call, if you are not the best person to contact in an emergency. Please give our team a call on 0800 999 0400 to discuss this.

      Thanks,

    • Hi Catrina,

      We’re very sorry to hear about your mother, our thoughts are with you and your family at this time. When you are ready, if you’d like to get in touch with our team by calling 0800 999 0400, we will be able to discuss returning the alarm unit.

      I hope this helps.

  17. I wonder if a member of your staff would be kind enough to call to inspect my home. I a m a bit concerned about connections, the power and appliance may have to be in different rooms.

    • Hi William,

      If you give our team a call on 0800 999 0400, we’ll see how we can help talk you through this.

      Thanks,

  18. My son has epilepsy is 45 and lives on his own this alarm seems suitable but aimed at the elderly. Can you advise

    • Hi Denise,

      Thank you for getting in touch.

      The Lifeline 24 Personal Alarm is designed specifically to ensure that everyone can live independently and safely in their own home. This service is for anyone, including the elderly and disabled especially.

  19. The Lifeline Vi Alarm Unit features a loudspeaker, which can be set to be rather loud for those who are hard of hearing, so this should be fine.

    Thanks,

    • Hi Kerry,

      Unfortunately, we do not provide alarms that will monitor whether you have seizures. We offer a personal alarm system which you press if you have fallen or need assistance, which will then prompt our team to call and check on you, and, if necessary, call your emergency contact to come and check on you.

      I hope this helps.

  20. I have a MyAmie pendant but would like to replace the neck cord so it can be washed. Can I purchase this separately?

  21. My Mother has an alarm & notes from her phone bill that around the 5th of each month, around 10.30 at night a call is registered to the same number that shows on the bill when she does her monthly test on the 23rd. Is the unit performing its own ‘silent’ test?

    • Hi Julie!

      The alarm does perform a silent test once a month, sending a signal to the unit and generating a report which allows us to see if there are any faults or issues reported. This lasts about a second and is usually relatively silent so shouldn’t disturb your mother – this does sound like what you are reporting. I hope this helps, but if you have any further questions please do get in touch with our team by calling 0800 999 0400

      Thanks,

  22. I would like to use your service, but when in the UK I live in a holiday mobile home whoch does not have a landline. I have a TV but don’t really know how these systems sork.
    Is there a way I can be connected to your service?

    • Hi Ann,

      Thanks for getting in touch. If you do not have a landline, you may benefit from our GSM alarm – this alarm does not require an active landline to operate, as it operates on a mobile phone network.

      For more information, you can visit the product page: https://www.lifeline24.co.uk/gsm-alarms/ or please do feel free to call our friendly team on 0800 999 0400 where we will be able to advise you further.

      Thanks!

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Excellent
08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.79 based on 4347
Reviews

Bought this system after my Mother suffered a fall that put her into Hospital. Really pleased we did because the first 2 evenings after her release from Hospital she needed assistance. Lifeline called my nominated number to inform me of the problem and even called my mother back some time later to make sure we got there and she was safe. System has paid for itself in my mind already

Bought this system after my Mother suffered a fall that put her into Hospital. Really pleased we did because the first 2 evenings after her release from Hospital she needed assistance. Lifeline called my nominated number to inform me of the problem and even called my mother back some time later to make sure we got there and she was safe. System has paid for itself in my mind already

Easy to subscribe and setup, reassuring to have 24 hours a day.

Easy to subscribe and setup, reassuring to have 24 hours a day.

Very quick and easy to set up. Very helpful and friendly telephone contact

Very quick and easy to set up. Very helpful and friendly telephone contact

Excellent product very easy to install especially if I could do it. Sad to leave my dad living alone but relieved that he has a medical alert pendant that he can use if he ever requires. So reassuring for us all. Good price, excellent delivery and set up was easy in communication with the lifeline team - Highly recommended.

Excellent product very easy to install especially if I could do it. Sad to leave my dad living alone but relieved that he has a medical alert pendant that he can use if he ever requires. So reassuring for us all. Good price, excellent delivery and set up was easy in communication with the lifeline team - Highly recommended.

Just signed p elderly uncle as this is as it says a life line 4years ago it saved my mothers life so thank you very much

Just signed p elderly uncle as this is as it says a life line 4years ago it saved my mothers life so thank you very much

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