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    • Hi Christine,

      Thank you for your question.

      The personal alarm will still work during a power cut. The alarm has a back-up battery which has a 40-hour charge and this will kick-in should a power cut occur. Once the power cut is over, the back-up battery will then begin to recharge so that it is fully charged once again.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

    • Hi James,

      Once you order your personal alarm you will be given access to both an online and paper version of this form. If you have not received your form please give our team a call on 0800 999 0400.

      Many thanks,
      Josh

    • Good morning Sue,

      Thank you for your question.

      Alongside the standard MyAmie Pendant we also have the Vibby Fall Detector, which is available on an annual plan. The Vibby is worn around the wrist and will automatically send an alert to our Care Team if the wearer has a fall – which means that you don’t have to press the button.

      You can read more about the Vibby Fall Detector here: https://www.lifeline24.co.uk/buy-now/vibby-fall-detector/.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

  1. Hi can someone have one of these if they’re 44 and have a severe mental health disorder and anxiety.

    • Good Afternoon Amanda,

      Thank you for your comment regarding the Lifeline alarm system. We do have many customers who suffer from various mental health conditions using our service. However, in order to determine whether this system would be suited to the person in question, I would strongly recommend giving a member of our Customer Service team a call on freephone 0800 999 0400. From here, the team will be able to provide the best advice for you as they will be able to establish further information about the situation.

      Kind regards,
      Hannah

    • Good Morning Maria,

      Thank you for your comment regarding the Lifeline alarm system.

      There are no moving parts within the pendant and the internal battery has a life of around 7 years so there should not be an occasion where it breaks. If however, in the rare event that the pendant breaks or does not function as intended, there would be no charge for a replacement. Simply inform our Customer Service team and they will be able to get a replacement sent out to you.

      I hope this answers your question, however if you require any further information please do get in touch.

      Kind regards,
      Hannah

  2. You say that the speaker in the unit is loud enough to penetrate walls. Is the opposite true, will the receiver pick up the voice of a frail elderly person from an adjacent room?

    • Good Morning Robert,

      Thank you for your comment regarding the Lifeline alarm system.

      The receiver on the alarm unit is extremely sensitive and would pick up the voice of someone in an adjacent room, however if there was other background noise such as a loud television or radio – this may cause some difficulty when it comes to the operator hearing the alarm user. In this situation, the care team would assume that help was required and contact the alarm user’s emergency contacts to attend to them. So rest assured that even in the event that the alarm user cannot be heard clearly help will still be called for them.

      I hope that this answers your query, however if you do require any further information please do get in touch.

      Kind regards,
      Hannah

        • Good Afternoon Robert,

          You are most welcome! I’m pleased you found my response useful.

          If you do find yourself with any further questions about our services, you’re welcome to contact us directly on the blog, via email at info@lifeline24.co.uk or by telephone on freephone 0800 999 0400.

          Kind regards,

          Hannah

  3. I am interested in installing a personal alarm system for my mother. Also the key safe. Do you offer a service where the key safe is installed when we purchase?
    I’m interested in cost of the life line with the vibbie fall device also. Could you contact me with a quotation please.
    Also do you do a device that works outside the 100m zone?

    • Dear Karen,

      Thank you for your comment regarding the Lifeline system.

      We can offer a key safe installation service at point of order if you so wish, this option is presented to you when choosing which key safe you would like to purchase.

      We have a range of options and quotations that we can provide you with, I will arrange for a member of the Customer Service team to be in touch with you.

      If you do have any further questions please do get in touch.

      Kind regards,

      Hannah

  4. My parents are elderly and insisting on remaining in their own homes. My father has paranoia and is therefore reluctant to pass on keys to anyone!

    Are the contacts required to have a key and if not how will the emergency services enter the property in the case of a fall.

    • Good Morning Anne,

      Thank you for your comment regarding the Lifeline personal alarm system.

      I completely understand, many of our customers feel the same way about giving keys out to other people. Have you suggested the possibility of a keysafe to your father at all? Our Supra C500 is one of only two police approved keysafes in the UK and has the same level of protection as a domestic front door. It has been rigorously tested and has a heavy duty locking mechanism using a long-travel bolt making it extremely pry-resistant. It also has a clutch mechanism which prevents the handle from being forced open.

      You can read more about the Supra C500 here https://www.lifeline24.co.uk/buy-now/supra-c500/ if you wish to show this to your father.

      We do not insist that emergency contacts must be keyholders. However, if none of the emergency contacts have a key, we would require a keysafe to be in place at the property in order to provide access to the emergency services should they be required to attend.

      I hope that this answers your query, but should you wish to discuss this further with a member of the team please do get in touch on freephone 0800 999 0400.

      Kind regards,

      Hannah

    • Good Morning Brian,

      Thank you for your comment regarding the Lifeline personal alarm system.

      We do not provide a service whereby representatives from our company can attend your property to assist you or your wife. Instead, we would ask for some emergency contacts, friends, neighbours, family members etc who would be able to attend in the event of an emergency alarm call, for example aiding you in getting your wife back to her feet. Alternatively, we can contact the emergency services on your behalf should they be required.

      I hope that this answers your query, however if you do have any further questions please do get in touch with our Customer Service team on 0800 999 0400.

      Kind regards,

      Hannah

    • Good Afternoon David,

      Thank you for your comment regarding the Lifeline personal alarm system.

      As this is an emergency line, this is not a number that we will publicly disclose on a blog in order to reduce the chance of unnecessary calls being made to the number. However, if you give our Customer Service team a call on freephone 0800 999 0400 and notify them of your account details they will be able to advise you of the number.

      Kind regards,

      Hannah

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Excellent
Lifeline24.co.uk is rated 4.78 based on 2130
Reviews

So far everything has been brilliant, monitor arrived within 24 hours, easy to install and operators are very polite.

So far everything has been brilliant, monitor arrived within 24 hours, easy to install and operators are very polite.

Sorry not yet installed so no comments

Sorry not yet installed so no comments

Excellent service , efficient and as promised.

Excellent service , efficient and as promised.

Excellent pre sales service and easy to install

Excellent pre sales service and easy to install

The lifeline was delivered in the post very quickly and was easy to connect. The staff answered straight away when we press our alarm buttons. The alarm gives our family peace of mind in the knowledge that we will get assistance and they will be notified in an emergency. I would highly recommend a lifeline, and lifeline24.

The lifeline was delivered in the post very quickly and was easy to connect. The staff answered straight away when we press our alarm buttons. The alarm gives our family peace of mind in the knowledge that we will get assistance and they will be notified in an emergency. I would highly recommend a lifeline, and lifeline24.

Read All Reviews