The UK has an ageing population, which means that the amount of pressure on hospitals and the care sector in general is increasing.
Personal alarm systems can help. Having an alarm means that people can continue living in the comfort of their own home – rather than moving into a care home or staying in a hospital bed that is in demand.
The aim of this article is to show what the personal alarm is all about. We will explain why this service is needed, before explaining the different parts that come together to create peace of mind for everybody involved.
Help when you need it most
A personal alarm is an ideal solution for people who live alone. For those in this situation, there is always a worry about what will happen should they have some sort of accident in the home. Even if they live with others, it can be difficult to get the help needed in an emergency.
Statistics show that in the UK, falls are the most common cause of injury related deaths in people over the age of 75. A national audit released in 2016 claimed that falls among older people was now the most common cause of major trauma seen in NHS hospitals.
A pendant alarm gives older people a lifeline for situations such as this. If an incident takes place, such as a fall, he or she can press one button and help will be with them before they know it. Without a personal alarm there is a chance that they could be lying on the floor for hours, or even days, before somebody comes to visit.
Even if it is never used, a personal alarm will give a psychological boost to the wearer. They will feel more confident and enjoy living in the comfort of their home, rather than being forced to go into a care home.
Lifeline Vi Alarm Unit
Personal alarm systems tend to come in two parts. The first is the base unit, installed by connecting it to the mains power and telephone socket. The base unit is the system’s hub and will be used by the Response Team to monitor and speak with alarm users. The best example of a personal alarm base unit is the Lifeline Vi Alarm.
The Lifeline Vi Alarm Base Unit contains the very latest Telecare technology. The ‘hub’ is manufactured by Tunstall in the UK and is their sixth-generation personal alarm unit. The base unit is a good size and comes in a grey and white finish. The unit will easily fit in with other bits of furniture at home.
The unit is very easy to install and can simply be connected up by the alarm user or by one of their friends or family. To begin, plug the personal alarm into the existing telephone socket. Next, plug the telephone into the unit with the adaptor provided. Finally, plug the alarm unit into a power socket and the device will be ready to test.
To test the alarm, press the red help button on the base unit. The Response Team will know that the alarm is being tested and will respond over the loudspeaker. The team member will talk the alarm user through the test and let them know that everything is up and running. We advise that the alarm is tested at least once a month.
As mentioned, the Lifeline Vi Alarm Unit features a loudspeaker and microphone. Our Response Team will use this to communicate with alarm users in an emergency and during the monthly test calls.
The loudspeaker has been designed to be loud enough to be heard even if the alarm user is not in the same room. There’s no need to panic if the alarm user can’t hear the Response Team in an emergency, help will still be arranged and sent to their home.
The personal alarm will also continue to work during a power cut. The Lifeline Vi Alarm has a back-up battery which has a 40-hour charge. This battery will kick-in should a power cut occur, to ensure that you can still call for help if you suffer a fall during this time.
Once the power cut is over, the back-up battery will begin to charge once again so that it is fully charged and ready to boot-up should another power cut occur.
Technical Details
- Weight – 572g
- Dimensions – 185mm x 122mm x 41mm (WxLxD)
Read more about the Lifeline Vi alarm unit.
MyAmie Pendant
The second part of the alarm system comes in the form of a pendant button. This little button can be pressed by the user to indicate that they need help. The pendant should be worn throughout the day, whether the user is inside the home or outside in the garden.
Every Lifeline Vi Alarm Unit comes with a MyAmie Pendant, which will be worn by the alarm user. This Pendant has been designed with the user’s comfort in mind. The Pendant is small and discreet, which ensures that it can be hidden easily and won’t attract attention. In fact, the pendant is half the size of the previous model – but the button is a third larger.
It can be worn as a necklace or around the wrist like a watch. Both attachments are included alongside the alarm. Other features include:
- Waterproof – The MyAmie can be worn in the bath or shower – where falls are more likely because of slippery surfaces.
- 100 Metre Range – The pendant will work outside in the garden. It has a range of up to 100 metres, which means that alarm users can still enjoy playing with their grandchildren outside or preserving their garden.
- No Charging – The MyAmie uses batteries, which last around seven years, and a replacement will be issued once they run out.
The MyAmie Pendant is comfortable to wear, with some customers never taking their device off – even when they leave their home. An additional pendant can also be added to the system. One could be for inside the home and the other for the garden. Alternatively, users could leave a spare on their bedside table.
Read more about the MyAmie Pendant.
iVi Fall Detector
The iVi Fall Detector is sleek, stylish, technologically advanced and can be worn around your neck just like the MyAmie Pendant. The main difference is that the iVi can detect when you suffer a fall and will automatically send an alert call to our Response Team – there’s no need to press a button.
The iVi pendant is sleek and stylish, finished in a modern, shiny white finish which is made from hypoallergenic plastic. It weighs only 35g and can be hidden from sight rather easily. It’s waterproof functionality means that you’ll be able to raise an alarm if you slip in the bathroom.
A red LED light will flash to signify that a call has been made to our 24-hour Response Team. Confirmation that an alarm has been raised is shown via an LED light on the iVi, which will also vibrate to signify that an alert call has been sent. To cancel an alarm call, simply cover the face of the iVi with your hands or stand up with the 20 second period after the fall was detected.
What the buttons do
There are only three buttons on the Lifeline base unit. Each of these buttons has a simple function:
- Red Help Button – This works in the same way as the red pendant button. This can be pressed in an emergency situation as an alternative.
- Green Cancel Button – Press this button if the red help button is pressed by mistake. The help call will be cancelled. Don’t worry if the alarm call isn’t cancelled in time, the situation can be explained once the Response Team has answered.
- Yellow Home/Away Button – This button can be pressed if the alarm user is going to be away for a long period of time. It lets our Response Team know that there is no need to panic if they don’t hear from them in a while.
Read more about the three buttons on the base unit.
Response Team
Once the alarm is installed, Lifeline24 customers are connected to the Response Team. They will be ready to take calls 24 hours a day, which means somebody will always respond when the pendant is pressed. The Response Team have been Accredited from the Telecare Services Association (TSA) for our life-saving service – industry and standards body for Telecare and Telehealth services in the UK.
We use the latest technology to ensure our service is reliable. In fact, we installed our brand-new system less than a year ago. Our skilled team also have an average response time of just six seconds. Also, our team have dedicated hotlines to local ambulance services across the country. This speeds up the process further, ensuring help will be on its way within a few minutes.
The highly-trained team work 24/7, 365 days a year to ensure that help is always available to all of our users. Once the red help button is pressed the Response Team will receive an instant alert. The following process will happen:
- A team member will respond within seconds and speak with the alarm user over the base unit’s loudspeaker, to see what has happened.
- The situation is then assessed to see which steps need to be taken.
- The team member will call emergency contacts (see section below) and explain what has happened. The emergency services will also be notified if needed. We keep medical records on file, and this information will be passed onto the paramedics. This places them in the best possible position to help once they arrive on the scene.
- The team member will keep checking on the alarm user to reassure and check on them.
- Help will arrive at the front door. With a Keysafe installed, paramedics will be able to gain access to the property if the door is locked.
Read more about the Response Team.
Emergency Contacts
Emergency contacts are a very important part of our service. These are the people who will be contacted should an alarm user press their pendant. They will be contacted by our Response Team, informed of the situation and asked to travel to the alarm user’s home immediately.
Customers select their emergency contacts during the ordering process, however they can be changed at a later date. We advise that at least two people are chosen as emergency contacts. Common choices by our customers include:
- Neighbours.
- Family.
- Close Friends.
- Carers.
For our system to work in the most effective way, we do require at least one emergency contact who ideally, lives within 45 minutes of the user. The Response Team will work their way through the list of emergency contacts in the hope that one will answer and will be able to assist the user. If they, for whatever reason, are unable to contact one of the nominated people, they will contact the emergency services, should they not be able to get through to anybody.
Don’t worry, the emergency services will always be contacted should they be needed.
Once the elderly alarm is installed users will be connected to our Response Team. The highly-trained team work 24/7, 365 days a year to ensure that our customers always have somebody to call for help.
Read more about Emergency Contacts.
VAT Exemption
Personal alarms are exempt from VAT. As long as customers meet the criteria set by Her Majesty’s Revenue and Customs (HMRC) there is no need to pay any VAT when the alarm is ordered.
To qualify for VAT Exemption alarm users will need to have a long-term illness, terminal illness or a disability. Examples of conditions include:
Read more about VAT exemption.
Personal Alarms – The Myths
There are a few misconceptions about the personal alarm that may make some people hesitant about joining our life-saving service. Our alarms are quick and easy to install and are very simple to use. There’s no need to have any concerns about joining our service and we can ensure that these myths are just that.
One myth about personal alarms is that they won’t work during a power cut. This isn’t the case. Our alarms have a back-up battery, which includes 40 hours of charge. Should a power cut occur, this back-up battery will power-up to ensure that you can still press your pendant for help. Once power is restored, the back-up battery will begin to charge once again so that it is ready for the next power cut.
Another myth is that you won’t be able to wear your pendant whilst you’re having a bath or shower. Our pendant is waterproof! This means that if you slip or fall in the bath tub, you can still press your pendant to raise an alarm with our Response Team.
See our top five myths, which will put minds at ease about the personal alarm.
Read more about the myths surrounding our service.
Keysafes
A personal alarm adds safety to the home. A Keysafe adds a little extra security. A Keysafe is a secure metal box that can be attached to the exterior wall of a property. Inside the keysafe, the owner keeps a spare key, or keys, to their home.
This is much better than hiding spare keys underneath plant pots and door mats. Doing this can leave someone’s property in danger from thieves who check for keys in spots like these. With a Keysafe, keys will be locked behind a secure door and a code chosen by the owner.
This code should only be shared with those who need access to these keys. The code should also be passed on to the Response Team, as they can then share this information with the emergency services during an emergency. Having this code will save time and allow paramedics to gain access to the property without causing any damage.
There are four Keysafes on offer at Lifeline24:
Looking after people’s well-being
This article has already touched upon how the personal alarm service can help ease the pressure on the NHS, but it is how it helps boost the morale and mental well-being of those who use it that is the real benefit.
Having an alarm at home boosts the confidence of the user and gives their families peace of mind that help is available when they need it. Residents who live alone no longer have to think about what might happen should they have an accident. Day or night somebody will be there to respond and send help.
As mentioned, it also helps to reassure families that their loved ones are being looked after. Should anything happen, the family will be the first to know about it and they can then visit their loved one’s home and help them. Lifeline24 provides peace of mind to everybody involved.
We hear great stories through our reviews and case studies about how the Lifeline Alarm has made such a difference. One alarm user, Peter Johnson, had the following to say about the impact his personal alarm has had:
I just feel that I don’t have to worry as much anymore. With me, I have a greater risk of falling with my legs giving way, and if I do then there is just no way of getting back up off the floor. The knowledge that the personal alarm is there, and if something bad does happen that it is there, means that there is no need to worry so much. – Mr. Johnson
Once you join our life-saving service you’ll also be assigned a dedicated account manager. This means that if you have any queries about your account, you’ll be able to give your account manager a direct call and talk about them over the phone.
Have a question? Find out more about the personal alarm
For more information on purchasing one of our life-saving personal alarms, send an email at info@lifeline24.co.uk or speak to one of our friendly advisers on 0800 999 0400. Alternatively, complete our contact us form and we will get back to you as soon as possible.
Editor’s note: Originally published on October 2, 2017. Updated on May 13, 2019 to include up-to-date information.
Remember to use the discount code BLOG2019 when you order one of our alarms on a Monthly or Annual Plan to receive £10 off.
Christine Luker says
Does the alarm/box still work in the event of a power cut?
Josh says
Hi Christine,
Thank you for your question.
The personal alarm will still work during a power cut. The alarm has a back-up battery which has a 40-hour charge and this will kick-in should a power cut occur. Once the power cut is over, the back-up battery will then begin to recharge so that it is fully charged once again.
I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.
Many thanks,
Josh
james Chattaway says
What forme do i need to fill in to activate the system and where can i get this form
Josh says
Hi James,
Once you order your personal alarm you will be given access to both an online and paper version of this form. If you have not received your form please give our team a call on 0800 999 0400.
Many thanks,
Josh
Sue Sharp says
Does your system work if the wearer falls but is unable to press the button?
Josh says
Good morning Sue,
Thank you for your question.
Alongside the standard MyAmie Pendant we also have the Vibby Fall Detector, which is available on an annual plan. The Vibby is worn around the wrist and will automatically send an alert to our Care Team if the wearer has a fall – which means that you don’t have to press the button.
You can read more about the Vibby Fall Detector here: https://www.lifeline24.co.uk/buy-now/vibby-fall-detector/.
I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.
Many thanks,
Josh
Amanda Pamment says
Hi can someone have one of these if they’re 44 and have a severe mental health disorder and anxiety.
Hannah G says
Good Afternoon Amanda,
Thank you for your comment regarding the Lifeline alarm system. We do have many customers who suffer from various mental health conditions using our service. However, in order to determine whether this system would be suited to the person in question, I would strongly recommend giving a member of our Customer Service team a call on freephone 0800 999 0400. From here, the team will be able to provide the best advice for you as they will be able to establish further information about the situation.
Kind regards,
Hannah
Maria says
If the pendant alarm breaks is there are a charge for replacement?
Hannah G says
Good Morning Maria,
Thank you for your comment regarding the Lifeline alarm system.
There are no moving parts within the pendant and the internal battery has a life of around 7 years so there should not be an occasion where it breaks. If however, in the rare event that the pendant breaks or does not function as intended, there would be no charge for a replacement. Simply inform our Customer Service team and they will be able to get a replacement sent out to you.
I hope this answers your question, however if you require any further information please do get in touch.
Kind regards,
Hannah
Robert Carter says
You say that the speaker in the unit is loud enough to penetrate walls. Is the opposite true, will the receiver pick up the voice of a frail elderly person from an adjacent room?
Hannah G says
Good Morning Robert,
Thank you for your comment regarding the Lifeline alarm system.
The receiver on the alarm unit is extremely sensitive and would pick up the voice of someone in an adjacent room, however if there was other background noise such as a loud television or radio – this may cause some difficulty when it comes to the operator hearing the alarm user. In this situation, the care team would assume that help was required and contact the alarm user’s emergency contacts to attend to them. So rest assured that even in the event that the alarm user cannot be heard clearly help will still be called for them.
I hope that this answers your query, however if you do require any further information please do get in touch.
Kind regards,
Hannah
Robert Carter says
Thanks Hannah, most useful.
Regards, Robert
Hannah G says
Good Afternoon Robert,
You are most welcome! I’m pleased you found my response useful.
If you do find yourself with any further questions about our services, you’re welcome to contact us directly on the blog, via email at info@lifeline24.co.uk or by telephone on freephone 0800 999 0400.
Kind regards,
Hannah
Karen Walker says
I am interested in installing a personal alarm system for my mother. Also the key safe. Do you offer a service where the key safe is installed when we purchase?
I’m interested in cost of the life line with the vibbie fall device also. Could you contact me with a quotation please.
Also do you do a device that works outside the 100m zone?
Hannah G says
Dear Karen,
Thank you for your comment regarding the Lifeline system.
We can offer a key safe installation service at point of order if you so wish, this option is presented to you when choosing which key safe you would like to purchase.
We have a range of options and quotations that we can provide you with, I will arrange for a member of the Customer Service team to be in touch with you.
If you do have any further questions please do get in touch.
Kind regards,
Hannah
Anne Pawsey says
My parents are elderly and insisting on remaining in their own homes. My father has paranoia and is therefore reluctant to pass on keys to anyone!
Are the contacts required to have a key and if not how will the emergency services enter the property in the case of a fall.
Hannah G says
Good Morning Anne,
Thank you for your comment regarding the Lifeline personal alarm system.
I completely understand, many of our customers feel the same way about giving keys out to other people. Have you suggested the possibility of a keysafe to your father at all? Our Supra C500 is one of only two police approved keysafes in the UK and has the same level of protection as a domestic front door. It has been rigorously tested and has a heavy duty locking mechanism using a long-travel bolt making it extremely pry-resistant. It also has a clutch mechanism which prevents the handle from being forced open.
You can read more about the Supra C500 here https://www.lifeline24.co.uk/buy-now/supra-c500/ if you wish to show this to your father.
We do not insist that emergency contacts must be keyholders. However, if none of the emergency contacts have a key, we would require a keysafe to be in place at the property in order to provide access to the emergency services should they be required to attend.
I hope that this answers your query, but should you wish to discuss this further with a member of the team please do get in touch on freephone 0800 999 0400.
Kind regards,
Hannah
vera slater says
thank you i now feel safe with you looking after me many thanks
Vera Slater
brian woodin says
my wife is prone to falls and I am unable to lift her on my own, is this covered on your service.
Hannah G says
Good Morning Brian,
Thank you for your comment regarding the Lifeline personal alarm system.
We do not provide a service whereby representatives from our company can attend your property to assist you or your wife. Instead, we would ask for some emergency contacts, friends, neighbours, family members etc who would be able to attend in the event of an emergency alarm call, for example aiding you in getting your wife back to her feet. Alternatively, we can contact the emergency services on your behalf should they be required.
I hope that this answers your query, however if you do have any further questions please do get in touch with our Customer Service team on 0800 999 0400.
Kind regards,
Hannah
David Williams says
What is the telephone number that is called when the alarm pendant is pressed?
Hannah G says
Good Afternoon David,
Thank you for your comment regarding the Lifeline personal alarm system.
As this is an emergency line, this is not a number that we will publicly disclose on a blog in order to reduce the chance of unnecessary calls being made to the number. However, if you give our Customer Service team a call on freephone 0800 999 0400 and notify them of your account details they will be able to advise you of the number.
Kind regards,
Hannah
Alison says
Can this system be used where the telephone service is provided by internet router, not a landline?
Josh says
Good morning Alison,
Thank you for your message. Unfortunately, our personal alarms only work with analogue telephone lines. However, if you give our team a call on freephone 0800 999 0400, you’ll be able to discuss your options with one of our sales advisers.
I hope this helps.
Kind Regards,
Josh
Angela Edwards says
I have terminal cancer and it is possible I will lose my voice sometime in the future. If I am unable to speak once I have pressed the emergency button, what will happen?
Rachel Curran says
Hello Angela,
Thank you for your comment.
This is a common question and an important one to ask. In the event that your alarm is pressed but you are unable to communicate, our Care Team will follow normal procedure. The first step would be to call your nominated emergency contacts and explain that the alarm has been activated, but they are unable to establish any communication with yourself. The team would ask your contacts if they were available to attend and make sure you were alright.
If your emergency contacts were unavailable, our Care Team would then go on to call an ambulance and ask them to attend.
Our Care Team would have your information available on your customer file, so they would know your health conditions. You can also leave special instructions for the team, so they know exactly how to respond in certain situations that are specific to you.
I hope this information helps but if you have any further questions, please do let us know. You can also contact our customer service team if you would like to discuss anything further.
Kind Regards,
Rachel
Mrs joan gillard says
Sounds just the job!!!
Annette says
Hi
Will my mum need a second phone socket for this item if her landline is already plugged into the phone socket?
Thankyou
Josh says
Good afternoon Annette,
The personal alarm unit is plugged into the existing telephone socket, with the telephone then being plugged into the back of the alarm unit via an adaptor – which is provided alongside the alarm. This means there is no need for your mum to add a second telephone socket. Please see our YouTube video for a demonstration on how the alarm is installed – https://youtu.be/41dqbDnNnGY.
Alternatively, you can call our team on 0800 999 0400. They will be more than happy to answer any questions you have about installation, or any part of our service.
Thanks,
Josh
MR ALFRED T G HOGG says
I would like to know more about a personal alarm system.
Josh says
Hi Alfred,
For further information regarding the personal alarm system please give our friendly customer service team a call on 0800 999 0400. They will be able to answer any further questions you have about our service, and can also guide you through the ordering process over the telephone.
Thanks,
Josh
Don McFarlane says
If I am working in the garden, and consequently nowhere near the loudspeaker device but within say the communicable range of 50m, how do I activate the need for assistance should I fall?
Nicola says
Can the Vibby Fall Detector be worn as a pendant, or only on the wrist? Is it also fully waterproof?
Josh says
Hi Nicola,
The Vibby can be worn around your neck as well as your wrist. Both attachments are included inside the box. The Vibby is also waterproof (up to 1m for 30 minutes. I hope this helps. If you have any further questions please call our customer service team on 0800 999 0400.
Tracy says
Hi
I’m looking at getting the lifeline put in place for my recently widowed grandma as she has never been alone and I’m hopeful that this will give her some confidence. I just have one question- The telephone number that is used, what is the charge for this as I don’t want my relative to get a large bill. Also is the number telephone only utilised when the person presses the alarm or is there an ongoing charge for being connected to your service?
Josh says
Hi Tracy,
There is no on-going telephone charge. Once the personal alarm has been installed, your grandma would simply need to push the help button on her pendant or alarm base unit, and the alarm will dial through to our 24/7 Response Team. There is no charge for making an alarm call. If you require further information, please call our customer service team on freephone 0800 999 0400.
Tracy McDonald says
This is not true my gran has had many charges on her bill. She hasn’t even pressed the button!
We where not notified of this when signing up.
Can this be resolved please.
Josh says
Hi Tracy. Please call our customer service team on 0800 999 0400. They will be able to help solve any issues with your gran’s account. Thank you.
Rick Pitron says
How does this system work if the the person wearing it is unable to press the button?
I`ve seen few tutorials on https://www.youtube.com/
Josh says
Hi Rick,
For people who may be at more risk of a fall or medical problem which could lead to them being unable to push their button, we would advise choosing a fall detector pendant instead. This device automatically detects when the user has fallen, and dials through to our 24/7 Response Team with the user having to press anything. The Response Team will respond instantly and arrange for help. I hope this helps. For further information please call our customer service team on 0800 999 0400.
sheila watkinson says
Am looking at getting one of these for a friend who has no family members or close neighbours how would this work?
Josh says
Hi Sheila,
The alarm user having nobody to act as their emergency contacts is not an issue. In the event of the alarm being activated, our 24/7 Response Team would dial through and speak to your friend through the loudspeaker on the base unit. They would ask if the alarm user is okay and if they require assistance. If they do, our Response Team would call for an ambulance.
I hope this helps. For further information please call our customer service team on 0800 999 0400.
Richard says
Does the unit have to be tested periodically after installation?
Josh says
Hi Richard,
We advise all of our alarm users to test their pendant button on a monthly basis. The alarm’s base unit completes its own automatic test to ensure everything is working correctly.
I hope this helps. Please call our customer service team on 0800 999 0400 for more information about the Lifeline service.
Derek Noton says
I read that your alarm has a range of 100 m. Will conversations be picked up at this range?
Sian says
Hi Derek,
Once the alarm has been activated, voices should be able to be picked up at a long range, as the alarm comes built with a loudspeaker.
However, if you’re ever unsure, our alarm team can always go through a test call, in which the user can walk around the house to test whether they are still able to be heard in certain areas of the house.
I hope this helps!
Mrs smith says
Looking for a alarm for my very elderly mother in law who suffers heart problems what is the monthly cost and the cost of suppling many thanks
I await your reply
Sue
Josh says
Hi Mrs Smith,
There are two price plans available for our personal alarms, a Monthly Plan and an Annual Plan. The Monthly Plan is £12.49 per month. The first three months are paid upfront, alongside a £35 setup fee. The Annual Plan is £154 per year, including the £35 setup fee. With the Annual Plan you get 12 months coverage for the price of nine. Please note that these prices are VAT Exclusive. Alarm users suffering from long-term medical conditions are VAT exempt.
You can learn more about the pricing of our system, and how it works, by giving our customer service team a call for free on 0800 999 0400. They’ll be more than happy to answer any queries, and can take your order over the telephone.
Mrs c tracz says
We initially took up the monthly plan as we were uncertain that my mother would be willing to use the alarm. She is now happy with it and as we continue long term we wonder if there is a cheaper plan we could use?
There appears to be a problem with the box at the moment.the call facility works perfectly but the box appears to be interrupting telephone calls. BT say the line is working fine but Mum’s calls are ringing in the box and she can’t access them on the phone.periodically the phone also cuts out. We have used a new phone but the problem persists.we now feel it must be the box at fault and would like to try a replacement.
Josh says
Hi there,
Our customer service team will be able to help with your pricing options and also with the problems you’re encountering. Please give them a call for free on 0800 999 0400. They’re available 24 hours a day, 7 days a week. A member of the team will be more than happy to advise.
Beaulagh says
My mother is disabled with MS and is very hard of hearing so will not be able to hear or answer the responder call, can we still use this service?
Can we have her care team as the first emergency contact or does this have to be next of kin?
Thansk
Sian says
Hi Beaulagh,
Thanks for your question.
This service is of course still available to you. If we are unable to communicate with the alarm user, the emergency contact will be notified as a precaution. The emergency contacts can be whoever is most suitable – be this a family member, neighbour or a carer.
I hope this helps.
claire Potashnick says
My 88 year old mother in law is prone to falls , I’d be very interested in finding out the cost of this please?
Olivia says
Hi Claire,
For our Lifeline Alarm, we have two plans – the Monthly Plan and the Annual Plan. The Monthly Plan is £12.49 a month, with first three months paid upfront, alongside a £35 setup fee. The Annual Plan is £154 per year, including the £35 setup fee. With the Annual Plan you get 12 months coverage for the price of nine. Please note that these prices are VAT Exclusive. Alarm users suffering from long-term medical conditions are VAT exempt.
You can learn more about the pricing of our system, and how it works, by giving our customer service team a call for free on 0800 999 0400. They’ll be more than happy to answer any queries, and can take your order over the telephone or alternatively you can order online!
Kate Green says
Could you please let me know how much a personal alarm is per month. My dad has Parkinson’s disease and has deteriorated recently
Sian says
Hi Kate,
We’re very sorry to hear about your father. With regards to your question, our monthly personal alarm plans start from £12.49 a month, but this is subject to VAT and set-up fees. For more information and a full package summary, please contact our team on 0800 999 0400, who will be able to advise further.
Thanks,
Kim Tull says
Dogwalker692000@yahoo.Co.uk
My question, is this pendant alarm suitable for someone who has dementia?
Sian says
Hi Kim,
We do have many users of the Lifeline alarm who suffer from Dementia – to discuss personal cases and what we can offer, please get in touch with our team by calling 0800 999 0400 who will be able to advise further.
Thanks!
Varatharajah Pirapuram says
I have visited your website @lifeline24.co.uk and read your post about” An In-Depth Look at the Personal Alarm Service”. In your post, you have made some useful points to safeguard live alone people.
Your post helps me to safeguard my parents specially when they live alone from me.
I like the way you have written this article
I have booked mark your site.
Am I allowed to share my post link in this comments section?
I have published a post about
”Tips to stay safe at Home when You’re older and alone?”. I hope it might be of interest to your audience.
Thanks!
V.Pirapuram
Author of website: https://knownsafety.com
jean moore says
Do you come to Clayton le moors
Sian says
Hi Jean,
Thanks for your question.
We serve the entire UK – as we do not come out and install the alarm, it would be a case of you receiving the alarm and installing it yourself (this is very easy to do, and if you are unsure we can talk you through it on the phone.) We will then work with you to test it over the phone and make sure it is set up correctly. If you have any further questions, please don’t hesitate to get in touch on 0800 999 0400.
Wendy says
If a person is hard of hearing, will they be able to hear the response team?
Sian says
Hi Wendy,
The Lifeline Vi Alarm Unit features a loudspeaker, which can be set to be rather loud for those who are hard of hearing, so this should be fine.
Thanks,
Louise Fowler says
What if someone doesn’t have anyone appropriate to be an emergency contact? You keep calling me to help my dad when I’m pregnant, have 4 children in bed asleep and I am registered disabled myself, I live over 10miles away and my partner doesn’t drive. Who is supposed to help my dad when I can not?
Sian says
Hi Louise,
Your father (or anyone who is designated to call on his behalf) can update his emergency contacts at any time by giving our team a call, if you are not the best person to contact in an emergency. Please give our team a call on 0800 999 0400 to discuss this.
Thanks,
Catrina Bangura says
Hi
My Mum had a Piper Lifeline but sadly passed away. Do you want the unit back and how do I return it?
Sian says
Hi Catrina,
We’re very sorry to hear about your mother, our thoughts are with you and your family at this time. When you are ready, if you’d like to get in touch with our team by calling 0800 999 0400, we will be able to discuss returning the alarm unit.
I hope this helps.
William Taylor says
I wonder if a member of your staff would be kind enough to call to inspect my home. I a m a bit concerned about connections, the power and appliance may have to be in different rooms.
Sian says
Hi William,
If you give our team a call on 0800 999 0400, we’ll see how we can help talk you through this.
Thanks,
Denise Mundy says
My son has epilepsy is 45 and lives on his own this alarm seems suitable but aimed at the elderly. Can you advise
Aimee says
Hi Denise,
Thank you for getting in touch.
The Lifeline 24 Personal Alarm is designed specifically to ensure that everyone can live independently and safely in their own home. This service is for anyone, including the elderly and disabled especially.
Spencer Pearson says
The Lifeline Vi Alarm Unit features a loudspeaker, which can be set to be rather loud for those who are hard of hearing, so this should be fine.
Thanks,
kerry says
do u do bed alams so if i have fit it will let my support know when i in one
Sian says
Hi Kerry,
Unfortunately, we do not provide alarms that will monitor whether you have seizures. We offer a personal alarm system which you press if you have fallen or need assistance, which will then prompt our team to call and check on you, and, if necessary, call your emergency contact to come and check on you.
I hope this helps.
Pat Robinson says
I have a MyAmie pendant but would like to replace the neck cord so it can be washed. Can I purchase this separately?
Sian says
Hi Pat,
Please get in touch with our customer service team by calling 0800 999 0400 or by filling in the form on our contact us page, and we’ll see if we can arrange to get another neck cord sent out to you!
https://www.lifeline24.co.uk/contact-us/
Thanks,
Lifeline24 Team
Julie says
My Mother has an alarm & notes from her phone bill that around the 5th of each month, around 10.30 at night a call is registered to the same number that shows on the bill when she does her monthly test on the 23rd. Is the unit performing its own ‘silent’ test?
Sian says
Hi Julie!
The alarm does perform a silent test once a month, sending a signal to the unit and generating a report which allows us to see if there are any faults or issues reported. This lasts about a second and is usually relatively silent so shouldn’t disturb your mother – this does sound like what you are reporting. I hope this helps, but if you have any further questions please do get in touch with our team by calling 0800 999 0400
Thanks,
Ann Fraser says
I would like to use your service, but when in the UK I live in a holiday mobile home whoch does not have a landline. I have a TV but don’t really know how these systems sork.
Is there a way I can be connected to your service?
Sian says
Hi Ann,
Thanks for getting in touch. If you do not have a landline, you may benefit from our GSM alarm – this alarm does not require an active landline to operate, as it operates on a mobile phone network.
For more information, you can visit the product page: https://www.lifeline24.co.uk/gsm-alarms/ or please do feel free to call our friendly team on 0800 999 0400 where we will be able to advise you further.
Thanks!