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    • Hi Christine,

      Thank you for your question.

      The personal alarm will still work during a power cut. The alarm has a back-up battery which has a 40-hour charge and this will kick-in should a power cut occur. Once the power cut is over, the back-up battery will then begin to recharge so that it is fully charged once again.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

    • Hi James,

      Once you order your personal alarm you will be given access to both an online and paper version of this form. If you have not received your form please give our team a call on 0800 999 0400.

      Many thanks,
      Josh

    • Good morning Sue,

      Thank you for your question.

      Alongside the standard MyAmie Pendant we also have the Vibby Fall Detector, which is available on an annual plan. The Vibby is worn around the wrist and will automatically send an alert to our Care Team if the wearer has a fall – which means that you don’t have to press the button.

      You can read more about the Vibby Fall Detector here: https://www.lifeline24.co.uk/buy-now/vibby-fall-detector/.

      I hope this helps. If you have any further questions please give our team a call on 0800 999 0400. A member of the team will be more than happy to answer your queries. Alternatively you can email your questions to info@lifeline24.co.uk.

      Many thanks,
      Josh

    • Good Afternoon Amanda,

      Thank you for your comment regarding the Lifeline alarm system. We do have many customers who suffer from various mental health conditions using our service. However, in order to determine whether this system would be suited to the person in question, I would strongly recommend giving a member of our Customer Service team a call on freephone 0800 999 0400. From here, the team will be able to provide the best advice for you as they will be able to establish further information about the situation.

      Kind regards,
      Hannah

    • Good Morning Maria,

      Thank you for your comment regarding the Lifeline alarm system.

      There are no moving parts within the pendant and the internal battery has a life of around 7 years so there should not be an occasion where it breaks. If however, in the rare event that the pendant breaks or does not function as intended, there would be no charge for a replacement. Simply inform our Customer Service team and they will be able to get a replacement sent out to you.

      I hope this answers your question, however if you require any further information please do get in touch.

      Kind regards,
      Hannah

  1. You say that the speaker in the unit is loud enough to penetrate walls. Is the opposite true, will the receiver pick up the voice of a frail elderly person from an adjacent room?

    • Good Morning Robert,

      Thank you for your comment regarding the Lifeline alarm system.

      The receiver on the alarm unit is extremely sensitive and would pick up the voice of someone in an adjacent room, however if there was other background noise such as a loud television or radio – this may cause some difficulty when it comes to the operator hearing the alarm user. In this situation, the care team would assume that help was required and contact the alarm user’s emergency contacts to attend to them. So rest assured that even in the event that the alarm user cannot be heard clearly help will still be called for them.

      I hope that this answers your query, however if you do require any further information please do get in touch.

      Kind regards,
      Hannah

        • Good Afternoon Robert,

          You are most welcome! I’m pleased you found my response useful.

          If you do find yourself with any further questions about our services, you’re welcome to contact us directly on the blog, via email at info@lifeline24.co.uk or by telephone on freephone 0800 999 0400.

          Kind regards,

          Hannah

  2. I am interested in installing a personal alarm system for my mother. Also the key safe. Do you offer a service where the key safe is installed when we purchase?
    I’m interested in cost of the life line with the vibbie fall device also. Could you contact me with a quotation please.
    Also do you do a device that works outside the 100m zone?

    • Dear Karen,

      Thank you for your comment regarding the Lifeline system.

      We can offer a key safe installation service at point of order if you so wish, this option is presented to you when choosing which key safe you would like to purchase.

      We have a range of options and quotations that we can provide you with, I will arrange for a member of the Customer Service team to be in touch with you.

      If you do have any further questions please do get in touch.

      Kind regards,

      Hannah

  3. My parents are elderly and insisting on remaining in their own homes. My father has paranoia and is therefore reluctant to pass on keys to anyone!

    Are the contacts required to have a key and if not how will the emergency services enter the property in the case of a fall.

    • Good Morning Anne,

      Thank you for your comment regarding the Lifeline personal alarm system.

      I completely understand, many of our customers feel the same way about giving keys out to other people. Have you suggested the possibility of a keysafe to your father at all? Our Supra C500 is one of only two police approved keysafes in the UK and has the same level of protection as a domestic front door. It has been rigorously tested and has a heavy duty locking mechanism using a long-travel bolt making it extremely pry-resistant. It also has a clutch mechanism which prevents the handle from being forced open.

      You can read more about the Supra C500 here https://www.lifeline24.co.uk/buy-now/supra-c500/ if you wish to show this to your father.

      We do not insist that emergency contacts must be keyholders. However, if none of the emergency contacts have a key, we would require a keysafe to be in place at the property in order to provide access to the emergency services should they be required to attend.

      I hope that this answers your query, but should you wish to discuss this further with a member of the team please do get in touch on freephone 0800 999 0400.

      Kind regards,

      Hannah

    • Good Morning Brian,

      Thank you for your comment regarding the Lifeline personal alarm system.

      We do not provide a service whereby representatives from our company can attend your property to assist you or your wife. Instead, we would ask for some emergency contacts, friends, neighbours, family members etc who would be able to attend in the event of an emergency alarm call, for example aiding you in getting your wife back to her feet. Alternatively, we can contact the emergency services on your behalf should they be required.

      I hope that this answers your query, however if you do have any further questions please do get in touch with our Customer Service team on 0800 999 0400.

      Kind regards,

      Hannah

    • Good Afternoon David,

      Thank you for your comment regarding the Lifeline personal alarm system.

      As this is an emergency line, this is not a number that we will publicly disclose on a blog in order to reduce the chance of unnecessary calls being made to the number. However, if you give our Customer Service team a call on freephone 0800 999 0400 and notify them of your account details they will be able to advise you of the number.

      Kind regards,

      Hannah

    • Good morning Alison,

      Thank you for your message. Unfortunately, our personal alarms only work with analogue telephone lines. However, if you give our team a call on freephone 0800 999 0400, you’ll be able to discuss your options with one of our sales advisers.

      I hope this helps.

      Kind Regards,
      Josh

  4. I have terminal cancer and it is possible I will lose my voice sometime in the future. If I am unable to speak once I have pressed the emergency button, what will happen?

    • Hello Angela,

      Thank you for your comment.

      This is a common question and an important one to ask. In the event that your alarm is pressed but you are unable to communicate, our Care Team will follow normal procedure. The first step would be to call your nominated emergency contacts and explain that the alarm has been activated, but they are unable to establish any communication with yourself. The team would ask your contacts if they were available to attend and make sure you were alright.

      If your emergency contacts were unavailable, our Care Team would then go on to call an ambulance and ask them to attend.

      Our Care Team would have your information available on your customer file, so they would know your health conditions. You can also leave special instructions for the team, so they know exactly how to respond in certain situations that are specific to you.

      I hope this information helps but if you have any further questions, please do let us know. You can also contact our customer service team if you would like to discuss anything further.

      Kind Regards,
      Rachel

  5. Hi
    Will my mum need a second phone socket for this item if her landline is already plugged into the phone socket?

    Thankyou

    • Good afternoon Annette,

      The personal alarm unit is plugged into the existing telephone socket, with the telephone then being plugged into the back of the alarm unit via an adaptor – which is provided alongside the alarm. This means there is no need for your mum to add a second telephone socket. Please see our YouTube video for a demonstration on how the alarm is installed – https://youtu.be/41dqbDnNnGY.

      Alternatively, you can call our team on 0800 999 0400. They will be more than happy to answer any questions you have about installation, or any part of our service.

      Thanks,
      Josh

    • Hi Alfred,

      For further information regarding the personal alarm system please give our friendly customer service team a call on 0800 999 0400. They will be able to answer any further questions you have about our service, and can also guide you through the ordering process over the telephone.

      Thanks,
      Josh

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Excellent
08009990400
Lifeline24 Limited, 11 Robberds Way, Bowthorpe, Norwich, NR5 9JF
Lifeline24.co.uk is rated 4.79 based on 2851
Reviews

Friendly and very helpful

Friendly and very helpful

It has stopped me worrying about falling and not being able to get help by myself

It has stopped me worrying about falling and not being able to get help by myself

Customer Service operative very helpful and made ordering quick and easy, now awaiting our unit, so my mum can remain in her own home, giving us confidence someone is there should she need them.

Customer Service operative very helpful and made ordering quick and easy, now awaiting our unit, so my mum can remain in her own home, giving us confidence someone is there should she need them.

So far the service is excellent, the equipment was easy to set up with very clear and simple to follow instructions, the testing process is good, going through several step to test range etc. My daughter is able to leave me alone, knowing if I get into any bother, I can press the button on my wrist and she can be contacted quickly. The call centre all seem very nice, efficient and friendly and know my name when the button is pressed and they respond.

So far the service is excellent, the equipment was easy to set up with very clear and simple to follow instructions, the testing process is good, going through several step to test range etc. My daughter is able to leave me alone, knowing if I get into any bother, I can press the button on my wrist and she can be contacted quickly. The call centre all seem very nice, efficient and friendly and know my name when the button is pressed and they respond.

Very helpful when ordering. Arrived as promised next day. Easy to install. Good web firm to enter all details.

Very helpful when ordering. Arrived as promised next day. Easy to install. Good web firm to enter all details.

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