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Local Authorities

Local authorities are facing a unique challenge in delivering high-quality adult social care outcomes on tight budgets. A fully monitored personal alarm service is a cost-effective way of improving social outcomes and helping people to live safely and independently in their homes.

That is where Lifeline24 can help. We have an established, UK-based monitoring centre and a staff of experts to support the growth of this service. Our alarms have supported over 100,000 people to live safely and independently in their own homes. We have the capacity to monitor many more alarm users and ease the burden on local councils. We have our own dedicated and fully-trained Emergency Alarm Response Team, providing a platinum level of service, as well as a team of friendly experts for 24-hour customer support.

Why Choose Lifeline24?

End-to-End Service

With our very own TSA-accredited alarm response centre, we are able to provide an end-to-end telecare service under one roof. From opening an account to providing the alarm equipment and day-to-day monitoring, it all happens in-house. You know exactly who you're dealing with every step of the way.

Tailored Approach

We provide a range of high quality, cost-effective telecare devices which can help ease the burden on local authorities. We work closely with local authorities to create bespoke telecare systems that meet your specific needs. If you already have your own telecare equipment, we can provide a monitoring-only service too.

What We Can Offer You

  • Reduced cost of service.
  • Relieve burden on Local Authorities.
  • Supply the latest telecare equipment.
  • Replace ageing equipment to be ready for digital switchover.
  • TSA Platinum accredited monitoring centre.
  • 24/7 service & customer support.
  • Multiple sensors available.
  • Reassurance & check-in calls.

Proudly Supporting

Find out more by calling our team on 0800 999 0400 or by emailing info@lifeline24.co.uk

King's Lynn and West Norfolk Borough Council logo

We provide 24/7 monitoring for the King's Lynn Careline service, supporting more than 4,500 elderly and disabled residents.

We work alongside Norfolk County Council and n-able, providing Lifeline Alarms under the Assistive Technology scheme.

Maidstone Borough Council logo

Lifeline24 supports Maidstone Borough Council's Helping You Home scheme, providing personal alarms to those being discharged from hospital.

Broadland District Council logo

We are proud to work with Broadland District Council, providing Lifeline alarms to elderly and disabled residents.

Case Study: Our Partnership With King's Lynn Careline

King's Lynn Careline logo

In October 2020, Lifeline24 won a competitive tender to provide 24/7 monitoring for the King's Lynn Careline service. This service, provided by King's Lynn and West Norfolk Borough Council, helps thousands of people to continue living independently in their homes.

About King's Lynn Careline

The King's Lynn Careline service is one of the region's most trusted and established personal alarm providers. They support around 4,500 elderly and disabled people across Norfolk and parts of Cambridgeshire, Suffolk, Lincolnshire. The service helps people to continue living independently in the homes they love, rather than moving into residential care.

Working with Lifeline24

Lifeline24 was chosen to provide the 24/7 monitoring service for all Careline alarm users. We have our own dedicated response centre, based right here in Norfolk, which is open 24 hours a day, 365 days a year. From our state of the art response centre, we support personal alarm users up and down the UK - and with a growing team of emergency call handlers, we're in a position to help more and more vulnerable people live safely at home.

What We Offer

If you already provide telecare alarms, we can offer a cost-effective monitoring-only service. However, we can also supply state of the art telecare equipment where needed to keep vulnerable residents safe and happy at home.

The Lifeline24 Response Centre has received platinum accreditation from the Telecare Services Association. This ensures that all customers receive the highest level of service. Working with Lifeline24 can help to take the strain off of local authorities and deliver excellent outcomes for service users.

We have also been awarded a place on ESPO framework 203-21 - this means anyone in the public sector can engage with Lifeline24 directly without having to go through tender.

Next Steps

We offer all local authorities a free review of your current telecare strategy, including preparations for the digital telephone switchover. To arrange a free consultation, please call 01603 964306.

Take the next step

Find out more by calling our team on 0800 999 0400 or by emailing info@lifeline24.co.uk

Make a referral

Complete our quick form to make a referral for a patient or person in need - we will take it from there.

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