LIfeline24 can provide high quality, cost-effective telecare systems for care homes. For the most efficient service, we provide the latest plug and play systems that are quick and simple to install and work straight out of the box. For larger installations or those with specific requirements, we can offer help where needed. Please contact us prior to installation so we can offer the best solution.
Dedicated Account Manager
We will provide you with a representative who will support you directly in managing your account as well as day to day requirements.
- You will have a dedicated account manager with responsibility for supporting the relationship.
- Access to a wider support team to ensure there is always someone on hand to offer help.
- Timely reviews of the relationship to ensure quality and service are maintained at the highest levels.
Monitoring Options - Self Monitored, Lifeline Monitored & Out Of Hours Monitoring
We offer a variety of options to suit your individual needs, regardless of your current set up. We can even help you arrange a system from scratch. Our 24-hour Alarm Response Centre has received Platinum Accreditation from the TSA. All our staff are trained to the highest standards, providing immediate response 365 days a year.
Easy To Update Individual Or Group Details
With your dedicated account manager, you can amend and update individual or group details as and when you need to. Included in our service is a Bi-Annual Data Check, which helps us ensure we always have up-to-date information for your clients. Communication is key in our sector, so our lines will always be open.
Simple To Change Users
Change is constant, especially in care. In such a busy environment, we have made our service as flexible and straightforward as possible when it comes to changing alarm users. Simply give us a call and we will handle the rest!
A range of options for updating user details:
- Through the base station - simply press the alarm to talk to a care team member who can update the details
- Email - send an email to our support team
- Phone - our support team are available on the phone from 7am to 10pm
Make a referral
Complete our quick form to make a referral for a patient or person in need. We will take it from there.
Ask for a call
Have a member of our very friendly team call you back to answer any questions you may have.