Medical alert alarms are designed specifically for the elderly and disabled people. With our standard alarm plan, you’ll receive the Lifeline Vi Alarm Unit and the MyAmie Pendant – the UK's leading personal alarm devices, full of life-saving telecare technology.
Our medical alert alarm is a plug-and-play unit. Simply plug it into your existing telephone socket and a power socket. Then connect your telephone to the alarm with the adaptor provided and you are ready to test your alarm. To test, just press the red button and you'll be connected to our 24-hour Response Team, based right here in the UK.
With medical alert alarms, you may also qualify for VAT Exemption – which means you will not pay any VAT.
The Lifeline Alarm unit is pre-programmed before you receive it so there is no need to wait for installation engineers — your alarm can be ready to use within 24 hours of ordering!
Installation is quick and easy, taking only a few minutes. After installing your alarm, you will complete a test call with our UK-based Response Team to ensure the Lifeline Alarm is set up correctly. The installation procedure is outlined in this helpful video. You will also receive a detailed installation guide with your alarm. It really is as simple as plugging your alarm in.
Once you've joined our service, you'll be assigned a dedicated account manager. If you have any account queries, you will be able to speak to them directly over the telephone.
The MyAmie Pendant is designed with comfort in mind, ideal for wearing for long periods of time. You can choose whether to wear the pendant around your wrist or neck, with both attachments provided inside the box. It has an impressive range of up to 100 metres from the Lifeline Vi Alarm base unit, protecting you throughout your home and garden.
The small, discreet and stylish design means that you don’t have to worry about removing the device if you are heading out - most people won’t even notice it.
The MyAmie Pendant has an impressive seven-year battery life. Once the battery is running low, we automatically receive a warning and will send out a free replacement.
The MyAmie Pendant is waterproof so you can keep it on whilst in the bath or shower. We do not advise submerging the device in water for longer than 30 minutes.
The pendant has a range of up to 100 metres. This means that your pendant will still connect to the medical alert alarm unit when you are outside in the garden.
The pendant runs on the 869MHz European Social Alarm Frequency, which means that it doesn’t interfere with other medical equipment in your home.
Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.
Connect the alarm to the power & telephone socket before pressing the red button to test.
Our UK-based Response Team will answer your test call and make sure everything is working perfectly.
Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.
"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."
"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."
"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."
"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."
"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."
"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."