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Phone Alert System

The Lifeline Phone Alert System allows elderly, frail and disabled people to call for help if they fall or feel unwell in their home. The system works 24/7 - all you need to do is press the button on your Lifeline Pendant.


We’re a national provider of the Lifeline Phone Alert System, a service designed to help older people continue living safely in the comfort of their own homes. Speed is key within the telecare industry, so we provide free next-day delivery on all Lifeline Phone Alert Systems. Every alarm is pre-programmed before it’s dispatched, leaving you with a simple five-minute installation process.

As well as older people, this life-saving service is also useful for:

  • Anybody living with a long-term medical condition.
  • People who live alone and may not have somebody around to help in an emergency.
  • Anyone who is prone to falling over at home or in the garden.
  • Families who are looking for some peace of mind when it comes to their loved one’s safety.

Lifeline Phone Alert System Installation

The Lifeline phone alert system is easy to use and simple to set up. Anyone can install it in just a few minutes:

  • Plug the base unit into the mains power and your telephone socket.
  • Plug your telephone into the back of the base unit, using the adaptor provided.
  • Once connected, press the red help button to begin a test call with our 24-Hour Response Team.
  • The Response Team will check that everything is working perfectly.


The Lifeline Phone Alert System wouldn’t be complete with our 24-Hour Response Team. Our highly trained team is accredited by the Telecare Services Association. They’ll be on hand to help with any emergency situation. They are available 365 days a year to ensure that you receive the best possible service 24/7.

When you push your red help button, the Response Team will instantly receive an alert. A member of the team will respond within seconds, via the loudspeaker on the base unit. The team member will assess your situation and arrange whatever help you need, reassuring you while you wait.

In most cases, they will call your emergency contacts (family, friends and neighbours). If needed, they’ll also call the emergency services to come and assist you.

Lifeline Phone Alert System Unit

Once installed, the system's base unit allows you to communicate with our 24/7 Response Team. The base unit has a built-in microphone and loudspeaker, loud enough for you to hear our team even if you're in a different room.

Having this technology also means that you can use the Lifeline Phone Alert System as your telephone. If your telephone rings, simply push the red button on your pendant and the base unit will answer via the loudspeaker. Not only does this allow you to hear the caller better, but it also saves you having to get up or reach for your telephone.

Alongside the red button pendant, there are also three buttons on the base unit. The red button works the same way as the pendant - pressing the red button on the base unit will raise a call for help. The green button will cancel an alarm call. However, if you raise the alarm by accident, please don't worry - just let it ring through and tell our Response Team that everything is alright. The yellow button is the Home/Away button; you won't need to use this unless someone from the Response Team prompts you to.

Lifeline Pendant Button

The second part of the Lifeline Phone Alert System is the pendant button. This stylish device can be worn around your wrist or your neck. Both attachments are included alongside the pendant, which means the choice is yours. A third alternative is to wear it as a belt clip.

The pendant button has waterproof functionality, which means that you can keep it on in the bath and shower. This is ideal as falls are common among older people in the bathroom. The pendant will work throughout your home and garden, as it has a range of up to 100 metres. The Response Team may ask you to test the range of your alarm outside during the test call.

If you fall or feel unwell at any time, simply press the red button on your pendant. This will send an alert call through to the Response Team, who will respond instantly. As mentioned, you can also use the red button pendant to answer your telephone - allowing you to remain comfortable in your chair.

Simple & Affordable Pricing

£12.99 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof MyAmie Pendant
  • 100m Alert Range
  • Neck & Wrist Strap
  • 24/7 Monitoring
Most Popular
New Technology
£16.00 per month
3 Months Free with Annual Plan
+ one-off £35 setup fee
  • Plug & Play Lifeline Vi Alarm
  • Waterproof Fall Detector
  • Fall Detection Service
  • Neck & Wrist Strap
  • 24/7 Monitoring

Joining the Lifeline personal alarm service is quick and simple!


Order Your Alarm

Order your Lifeline Alarm on our website or over the phone and receive free next-day delivery.


Connect Your Alarm

Connect the alarm to the power & telephone socket before pressing the red button to test.


Test Your Alarm

Our UK-based Response Team will answer your test call and make sure everything is working perfectly.


You're Ready To Go

Your Lifeline Alarm is ready to use. If you need help, day or night, simply press your pendant.

Order today

What Our Customers Say About Us

"I was first struck by the immediate polite voice at the end of the line. The whole experience was easy and systematic and my mum now has the support she needs."

Mrs Sarah Smith

"They promised next day delivery and that’s what happened. The alarm means my son knows that I am safe, which makes me feel a lot more settled. Thank you for a brilliant service."

Mr Joe Doherty

"Lifeline24's staff are welcoming and friendly over the phone. They understand that the person on the other end may be an older person who may struggle with technology."

Miss Janet Moss

"Fast delivery ready for my return from hospital. Easy to set up and wear, plus it give me and my family peace of mind that I am safe. I recommend Lifeline very highly to all."

Mr Thom Vincent

"Everything was well packaged and arrived safely. In fact, this morning, after 24 hours at home, my mum had a fall and has to use the alarm, so I know it works brilliantly."

Mrs Katherine Todd

Lifeline Case Study
Mr Peter Johnson

"Since his personal alarm was installed, Peter’s self-confidence has been given a real boost. Now he feels safer than ever in his home. Peter says..."

Want to order your alarm or have a question? Get in touch!